PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

FEBRUARY 27, 2025

Digital transformation will remain a powerful force, with advancements in AI and machine learning enabling unparalleled operational efficiencies and hyper-personalized customer experiences. Ensure these APIs are secure, reliable, and easy to use. To stay competitive, banks must adapt and embrace emerging industry trends.

Banking Trends 221

Banking Trends Trends Digital Banking Customer Experience 221

PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition.

Customer Experience 216

Customer Experience Retail America Branding 216

Perficient

AUGUST 4, 2024

Improved Security and Compliance With stringent regulatory requirements in the financial sector, security and compliance are paramount. In addition, Azure provides security & compliance dashboards to ensure the environment itself remains secure and minimizes the threat of breaches & unauthorized access.

Industry 467

Industry Compliance Examples Risk Management 467

ABA Community Banking

FEBRUARY 12, 2025

Nearly nine in 10 people say customer experience is just as important as a banks products and services, according to a recent survey. Asked why they left their primary bank, concerns over security was the top reason cited.

Customer Experience 52

Customer Experience Survey Security Community Bank 52

South State Correspondent

APRIL 1, 2025

Transactional Notifications: With RCS, banks can send detailed transaction notifications that include images, clickable links, and actionable buttons, enhancing the user experience. Security Concerns: Despite its enhanced security features, RCS is still susceptible to cyber threats.

Marketing 195

Marketing Security Analytics User Experience 195

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

ATM Marketplace

AUGUST 12, 2022

Financial industry leaders will gather at the Bank Customer Experience Summit in Chicago from Aug. Secure your spot soon, as online registration closes Aug. 31 to Sept. 1 to hear from thought leaders on the pressing issues in the financial industry.

Customer Experience 139

Customer Experience Chicago Industry Security 139

Perficient

OCTOBER 19, 2020

This will now be the ‘new normal” for customer onboarding across all products and services, whether retail and commercial. Security : Disabling security to enable security, making it easier to become a customer, and enabling safe and secure data sharing will be the hallmark of new security strategies.

Video 520

Video Security Tools Strategy 520

Bank Innovation

APRIL 20, 2020

The $349 billion Congress set aside for small businesses as part of the Coronavirus Aid, Relief and Economic Security Act ran out on Thursday, and digital lenders are anxiously awaiting the next round of funding to deliver what they say is a better customer experience.

Customer Experience 259

Customer Experience Fintech Security Innovation Strategies 259

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

Cisco

JULY 29, 2021

The outcome to solve for is Experience Degradation which cannot be solved individually in each of the domains (application, network, security, infrastructure) but by intelligently taking a holistic approach, with the ability to drill down as required.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Lackluster customer onboarding authentication is one of the weakest points in most banks’ anti-fraud security systems.

Security 213

Security Innovation Fraud Study 213

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

Bank Innovation

OCTOBER 28, 2019

Mastercard has unveiled a series of principles that underline its approach to data security and privacy. In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data.

Security 199

Security Data Innovation Report 199

Bank Innovation

DECEMBER 2, 2019

Bank of Franklin County, a Washington, Mo.-based based bank with $273 million in assets, is using ‘cash sweep’ technology to gain large deposits from public funds without having to put up its own assets as collateral.

Missouri 364

Missouri Washington Security Technology 364

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

PYMNTS

NOVEMBER 10, 2020

Phixius provides interoperability between various participants connecting to the platform, enabling better security in moving data as opposed to storing it in a central repository like the cloud. Phixius' technology is said to help boost fraud protection, automate manual processes and deliver better customer experiences.

Security 181

Security Fraud Customer Experience blockchain 181

Perficient

OCTOBER 8, 2020

The idea is that everyone in an Enterprise with appropriate rights and security should have access to insights off their enterprise data for effective decision making. Every Team we create can be secured by Azure Active Directory Groups with appropriate roles like Administrator, member etc. Enable Analytics Content (In Each Channel).

Analytics 579

Analytics Management Data Security 579

PYMNTS

JANUARY 30, 2020

Debit network PULSE recently sought to boost its security by adopting a FICO fraud detection platform that can help it quickly detect and respond to suspicious activities. intended to support fraud fighting without imposing frictions into the customer experience. The solution is.

Security 182

Security Fraud ATM Cards 182

Perficient

FEBRUARY 12, 2025

This transformation will require a delicate balance between innovation and compliance, ensuring that advancements in AI contribute to a secure and efficient payments landscape. The future of payments promises not only enhanced efficiency and security but also personalized experiences that align with broader societal values.

Trends 221

Trends Payments Compliance blockchain 221

PYMNTS

OCTOBER 8, 2020

Tran said they’ve always wanted their transactions to be seamless, secure and predictable. All that’s changed is the number of digital venues they’re expecting to have that experience on — as well as how easily they expect to be able to move between them.

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

JANUARY 8, 2021

Kount CEO Bradley Wiskirchen said that over 9,000 brands worldwide depend on the Kount Identity Trust Global Network “to protect against digital fraud while enabling personalized customer experiences and new eCommerce channels,” according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Perficient

AUGUST 13, 2021

We’ve all heard it’s cheaper to keep a customer than to secure a new one. In the personal lines market, satisfied customers are 80% more likely to retain with a carrier, a metric that supports higher lifetime values and reduced customer churn expense. In short, a brand attracts shoppers, but pricing closes the deal.

Policies 294

Policies Customer Experience Branding Survey 294

Perficient

NOVEMBER 23, 2020

In an age where 64% of people would consider banking with a tech company, financial services companies are focused more and more on personalized customer interactions. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

ATM Marketplace

JULY 18, 2023

Screen scraping is a major security issue for banks. By replacing this practice with APIs, banks can eliminate this issue and improve customer experience.

Security 116

Security Customer Experience 116

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Around The Digital Identity Ecosystem. Deep Dive: Guarding Gaming Platforms Against Online Fraud.

Online 278

Online Report Fraud Mobile 278

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

NOVEMBER 17, 2020

IBM Cloud Paks are software solutions that provide a more secured way to move business operations to cloud services. This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. What is IBM Cloud Pak for Automation?

User Experience 294

User Experience Customer Experience Operations Software 294