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Pilot testing of these centers is ongoing to collect data on how to improve in-store customerexperiences. With over 40 million people enrolled in the SMS program, CVS both improved customerexperience via text notifications and dramatically reduced the number of phone calls to pharmacists each year. Founded: 2015 .
Customer service: Customerexperience goes virtual with conversational AI. ” Customer Service: Customerexperience goes virtual with conversational AI. Store closures and physical distancing measures have made customer service challenging. Industrial automation & robotics. Online grocery.
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