PYMNTS

NOVEMBER 1, 2018

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

Customer Experience 162

Customer Experience Security Data Cards 162

PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition.

Customer Experience 216

Customer Experience Retail America Branding 216

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

JULY 12, 2019

35 B: Expected value of the global call center software market by 2025. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. 71 percent: Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

AUGUST 2, 2024

Modern Application Development Services Forrester defines MAD service providers as: “Service providers that work collaboratively with their clients to cocreate custom modern applications and, in parallel, assist them in the transformation and modernization of their software development capabilities and organization.”

America 450

America Report Technology Software 450

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. APIs allow data among disparate software systems to be transferred back and forth and used across applications. . The Technology Behind Embedded Finance . Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market.

Customer Experience 131

Customer Experience Fraud Video Security 131

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Abrigo

FEBRUARY 26, 2025

Data-driven personalization , using customer insights to offer relevant financial products at the right time. Investing in digital solutions not only improves the customer experience but also positions community banks as forward-thinking financial partners. Learn more about Abrigo's small business loan origination software.

Community Bank 195

Community Bank Community Strategy Analytics 195

PYMNTS

DECEMBER 26, 2019

Part of that future seems likely to involve open-source software, and that’s why PYMNTS recently caught up with Arvind Swami, director of FSI for Asia-Pacific at Red Hat. The company made news over summer when IBM closed its $34 billion acquisition of the open-source software firm. It’s easy to consume, and highly usable.”.

Software 132

Software Payments ATM Course 132

PYMNTS

JUNE 22, 2020

Her experience includes working with brands like Jamba Juice, ThinkFoodGroup and B.Good. As reported in this space in March, Lunchbox collaborated with activist investors Eniac Ventures in an effort to help small businesses impacted by the pandemic called Help Main Street.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Perficient

JANUARY 27, 2021

Chris has 15+ years as a leader applying design thinking principles to organizational change, entrepreneurship, emerging technology, digital transformation, devices, software, and technical platforms. Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. Meet the Hosts.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Perficient

APRIL 2, 2021

It involves using software to analyze both structured and unstructured data (i.e., Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Risk Management.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

NOVEMBER 17, 2020

IBM Cloud Paks are software solutions that provide a more secured way to move business operations to cloud services. This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. What is IBM Cloud Pak for Automation?

User Experience 294

User Experience Customer Experience Operations Software 294

Perficient

FEBRUARY 2, 2023

The Mastercard’s pilot biometric technology , on the other hand, if widely adopted, would require more intensive widespread hardware and software updates. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . The risk is that the software must be maintained going forward. . This approach will keep all incremental revenue with the firm while minimizing the risk of the software apps becoming stale. .

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

AUGUST 12, 2020

ShipStation , which works in eCommerce shipping, has collaborated with SAP to launch new enterprise resource planning (ERP) software, according to a press release. The software is designed for small- to medium-sized businesses (SMBs) in eCommerce.

Software 116

Software Customer Experience Analytics Innovation 116

Perficient

MAY 23, 2022

With software and technology, it is critical to ask two questions: Can we do this? When it comes to technology and innovation, almost anything is possible, which can actually be a risk. Should we do this? Some of the key considerations to help answer these two questions include: Understand and define commerce capabilities and requirements.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Payments Dive

OCTOBER 12, 2017

Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.

Customer Experience 170

Customer Experience Software Industry Technology 170

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Construction loan management software.

Lending 195

Lending Software Customer Experience Management 195

Perficient

MAY 21, 2021

She eventually moved back to Milwaukee to return to school and earned her associate degree in Web and Software Development from Milwaukee Area Technical College (MATC) in December 2020, where she was even a tutor for the web development program. Joy brings experience from everything from international relations to economics to software.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

MAY 28, 2020

Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services).

Digital Banking 294

Digital Banking Software System Meeting 294

Accenture: Banking

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). When onboarding a new customer, there are a few techniques to combine the best customer experience with meeting regulatory expectations which can be used in tandem.

Customer Experience 225

Customer Experience Online Millennials social media 225

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

MARCH 1, 2018

According to the release, their partnership has been exploring what were termed “similar advantages” of xCurrent, which is the Ripple software geared toward messaging and international transaction settlements. We look forward to exploring how Ripple can help us continue to improve the customer experience using new technology,” he continued.

Payments 191

Payments blockchain Software Customer Experience 191

Abrigo

SEPTEMBER 28, 2022

Construction loan risk management software leverages technology and sound process management to pull construction lending away from its manual roots. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Leveraging software to work smarter. Construction loan management software.

Lending 195

Lending Software Risk Management Management 195

PYMNTS

OCTOBER 26, 2020

Zillant , which works in B2B price optimization, price management and sales guidance software, is partnering with SAP on helping distributors get the most out of pricing and customer experiences, a press release says.

Customer Experience 202

Customer Experience Strategy Management Software 202

PYMNTS

NOVEMBER 26, 2020

KashFlow by IRIS Software Group will work with Yapily , an enterprise connection platform, to help enable real-time insights into cash flow and allow a frictionless end-to-end bookkeeping service, according to a Wednesday (Nov. 25) media release.

Software 184

Software Groups Customer Experience Security 184

Bank Innovation

FEBRUARY 25, 2020

Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1 The deal, according to Intuit, will allow Credit Karma to zero in on creating a “financial identity” for customers and allow their data to be used for […].

Software 259

Software Data Company Customer Experience 259

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

OCTOBER 7, 2020

whose offerings help cloud-based software systems verify the identity of users, have teamed up on Salesforce's Work.com offering. “As Salesforce and Okta Inc. We’ve helped organizations move to remote work and keep their people employed and productive, even when they can’t be in an office.

Tools 273

Tools System Security Customer Experience 273

PYMNTS

APRIL 20, 2020

Finnish software firm Basware has announced an upgrade of its accounts payable (AP) automation solution to allow increased functionality for invoicing. Earlier this year, Basware announced updates to its Basware Purchase software in order to allow clients more spend visibility and better user adoption.

Software 181

Software Customer Experience Payments Company 181