PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

JANUARY 25, 2021

This is the fourth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of a lean design: A collaborative approach to design that is pragmatic, inclusive, and moves fast to show valuable purpose to the company and its customers.

UX 309

UX Tools Study Data 309

PYMNTS

AUGUST 6, 2020

One study revealed that adding even one payment gateway could boost merchants’ transaction success rates and enhance customers’ experiences. Adding multiple gateways could further improve these experiences, too, ensuring that payments are less likely to hit snags.

Report 159

Report UX Regional Retail 159

Perficient

MARCH 17, 2021

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of innovation: Bringing diverse and fresh ideas and perspectives to help the organization think differently, differentiate and future-proof its investments.

Innovation 340

Innovation Exercises Tools Study 340

Perficient

MAY 21, 2021

A highlight of college was the year she spent studying abroad at the University of Edinburgh, where she took up Scottish Country Dance. With her years of experience in customer service and delivering technical support, Kioshi found her passion and is jumping into the tech industry feet-first with Perficient’s Bright Paths.

Milwaukee 348

Milwaukee Software Course Detroit 348

The Financial Brand

FEBRUARY 8, 2021

A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? appeared first on The Financial Brand.

UX 39

UX Study Digital Banking Branding 39

Perficient

APRIL 4, 2022

1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. I’ve long advocated that personalization includes three essential elements: .

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

FICO

JANUARY 11, 2022

Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And what our study shows is that about three-fourths, about 76%, said they were able to respond within weeks.

Marketing 294

Marketing Branding Data Industry 294

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

OCTOBER 10, 2017

We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. Acorns’ rock-bottom customer acquisition costs as driven by non-viral referral. And it would be a constant challenge to keep them from hurting the customer experience.

Tools 78

Tools Millennials US Maine 78