Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

Perficient

OCTOBER 7, 2020

Amid COVID-19, we are purchasing almost all of our products online, meaning more and more customers are going online each day to find the products they need, which can become a struggle with the lack of in-person assistance. Solving customer confusion and problems faster. Making new customers feel welcome with helpful communication.

Tools 508

Tools Online Resources US 508

PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

SEPTEMBER 21, 2023

The Data: The Gas That Makes the AI Go What good is a stand-alone AI tool for businesses if it isn’t grounded in trusted, contextual data? If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience.

Data 491

Data Tools Customer Experience Security 491

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

Perficient

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. Beyond payment technology, significant investment has been made in improving the customer experience through user interface enhancements.

Tools 186

Tools Payments Cards Online 186

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 186

Customer Experience Payments User Experience Innovation 186

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I I have helped my colleagues in building their career.

Technology 441

Technology Austin Leadership US 441

Bank Innovation

JANUARY 7, 2020

While third-party personal finance apps have garnered attention through direct-to-consumer offerings, HT Mobile Apps is looking to reach more users by offering savings and financial literacy tools to partner institutions. The eight-year-old company is working with banking technology giant FIS to reach new financial institutions.

Tools 221

Tools Mobile Technology Company 221

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 170

Customer Experience Payments User Experience Innovation 170

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Technology Customer Experience 150

BankInovation

MARCH 4, 2022

No code or low code technologies can be a powerful tool for today’s financial institutions, offering the flexibility to streamline and automate many of their operations. However, it can be overwhelming for many FIs to decide where to best apply these solutions.

Customer Experience 98

Customer Experience Tools Operations Technology 98

PYMNTS

JUNE 5, 2019

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

Tools 145

Tools Las Vegas Conference Customer Experience 145

Perficient

FEBRUARY 16, 2021

Over half of our OM clients leverage SAP for their ERP and financials as their back-end, but augment OM capabilities with another technology to stay ahead of the competition and handle the complex business models that come with an omnichannel environment. How We Can Help.

Management 309

Management User Experience Customer Experience Strategy 309

FICO

FEBRUARY 2, 2022

Be fascinated by your customers, not your technology. Make customers feel safe. I covered commandments 1, 2, and 9 in my post on The Customer Journey. Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. Leverage technology (e.g.,

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Perficient

NOVEMBER 23, 2020

These two things – customer willingness to share information, and the industry’s increasing need to be more relevant for a customer – are driving interest and investment in technologies like artificial intelligence, machine learning, and smart personalization. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong? Karen also serves as a member of the advisory board for several emerging companies.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

JANUARY 20, 2021

In fact, massive customer service teams have played an essential role for decades. What’s changed are customer expectations. They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. How Financial Service Institutions Can Bridge the Gap.

Customer Experience 348

Customer Experience Branding Video Industry 348

Perficient

SEPTEMBER 28, 2020

In other words, how to create your plan by making critical decisions from a business and technology standpoint. Think of it in terms of some friendly descriptors: Explore: explore options, define your customers’ experience, understand what you are trying to achieve. Experience. Do they need sales tools?

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

MARCH 25, 2021

Collections and loss mitigation functions have historically had underinvestment in terms of technology – banks should ask, “Can I afford not to any longer?”. Retention and brand loyalty can be improved by helping to resolve delinquencies for customers.

Tools 493

Tools Technology Strategy Branding 493

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Bank Innovation

JUNE 11, 2019

As consumer-facing brands roll out augmented reality and virtual reality tools to improve the customer experience, financial services companies are just beginning to test their capabilities -- with mixed results.

Customer Experience 199

Customer Experience Tools Branding Retail 199

PYMNTS

JULY 11, 2019

New technological strategies, including exploring the potential of mobile point-of-sale (mPOS) systems to provide speedier in-house experiences, can help eateries better attract and retain customers who have grown used to the convenience of other food services. . Upping Accuracy .

Tools 116

Tools System Software Cards 116

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Leverage data analytics tools to optimize portfolio performance by identifying trends, patterns, and potential risks, enabling banks to make proactive adjustments and maximize returns.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

SEPTEMBER 29, 2023

In addition to the features mentioned above, Salesforce Financial Services Cloud also provides a number of other tools that can help finance teams rethink their function. These tools include: A central repository for all financial data. Collaboration tools.

Tools 275

Tools Resources Analytics Training 275

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

JULY 27, 2017

Technology has certainly seen a big evolution over the last few decades. As a result, it should come as no surprise that the technology used in the retail industry has evolved over the past thirty years. Brick-and-mortar technology. The retail technology industry is expansive and lucrative.

Technology 131

Technology Retail Customer Experience Industry 131

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Data Case Study 275