PYMNTS

DECEMBER 11, 2020

The research company’s annual sales satisfaction index showed that decreased showroom traffic caused by COVID-19 shutdowns fast-tracked dealer adoption of digital selling tools. The study also found that digital-first tools worked better as the pandemic took hold.

Customer Experience 282

Customer Experience Online Tools Retail 282

PYMNTS

MARCH 6, 2020

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.” AvidXchange Senior Vice President of Financial Services Boyce Adams Jr.

Customer Experience 251

Customer Experience Fintech United States Fraud 251

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

Bank Innovation

APRIL 22, 2020

GoCardless, the recurring payments company that allows clients to collect from customers’ bank accounts, is launching Success+, a new tool that uses transactional data and machine learning to automatically schedule the best date to retry failed payments.

Tools 259

Tools Customer Experience Payments Data 259

ATM Marketplace

OCTOBER 8, 2021

Even with digital tools, one of the most important parts of any client experience is complementing online offerings with a personal touch. As financial institutions look to enhance their client care approach, there are simple strategies to ensure you are implementing the right mix of tools to improve the customer experience.

Customer Experience 154

Customer Experience Tools How To Strategy 154

Perficient

SEPTEMBER 21, 2023

The Data: The Gas That Makes the AI Go What good is a stand-alone AI tool for businesses if it isn’t grounded in trusted, contextual data? If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience.

Data 491

Data Tools Customer Experience Security 491

Perficient

OCTOBER 18, 2021

Additionally, the more an institution supplies customers with control over how they want to manage their account and be communicated with, the better the outcome from the customer. Customer experience really matters in collections. The creditor who prioritizes the customer always gets paid first.

Strategy 492

Strategy Customer Experience Analytics Groups 492

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

AUGUST 28, 2020

These provide the encryption used by the Web Push Notification protocol, and can be generated using many freely available generator tools. The SXA component allows content authors to select the goal using a custom experience button. Sitecore’s Campaign Creator tool can be used to create tracking codes easily.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. Do you have a tool to find a dealer? The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Accenture

SEPTEMBER 17, 2024

Drawing from our Commercial Banking Top Trends for 2024, this series explores how banks can modernize their lending business and differentiate the customer experience by integrating AI, machine learning and other advanced tools.

Lending 299

Lending Customer Experience Trends Tools 299

Perficient

JULY 26, 2021

As the world becomes more mobile and digital, customers expect a seamless and efficient experience. Companies like Amazon, Apple, and Google have innovated the path for customer experience and integration, but the experience standards set by these CX leaders transcend all industries.

Customer Experience 294

Customer Experience Apple Google Study 294

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Issues that can make or break customer experience success. A gap of 26% may not seem significant. A gap of 26% may not seem significant. Become Agile, Stay Agile.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

AUGUST 4, 2024

Microsoft’s Azure Integration Services , a suite of tools designed to seamlessly connect applications, data, and processes, is emerging as a game-changer for the financial services industry. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

JANUARY 20, 2021

The impact is so significant that inadequate customer service and, therefore, bad customer experiences often push consumers to new brands. In banking and insurance, albeit not as significant in the airline and healthcare industries, there’s a big gap between customer expectations and the customer experience.

Customer Experience 348

Customer Experience Branding Video Industry 348

Bank Innovation

JANUARY 7, 2020

While third-party personal finance apps have garnered attention through direct-to-consumer offerings, HT Mobile Apps is looking to reach more users by offering savings and financial literacy tools to partner institutions. The eight-year-old company is working with banking technology giant FIS to reach new financial institutions.

Tools 221

Tools Mobile Technology Company 221

Perficient

OCTOBER 14, 2020

To that extent, it means providing your employees the right tools to increase efficiency and removing mundane tasks. . A proven framework for your omnichannel customer communication solution is the combination of ServiceNow and Twilio Flex. The call event triggers an interaction screen pop associated with the customer’s profile.

Video 519

Video Tools Innovation Trends 519

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant.

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

Bank Innovation

FEBRUARY 25, 2020

Houston-based Gulf Capital Bank recently completed a capital raise of $93 million. With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans.

Houston 273

Houston Tools Community Bank Capital 273

Perficient

APRIL 14, 2022

With sound data and good process design, technology offers the infinite potential to drive competitive advantages in the commerce experience. Digital tools can improve the way consumers learn about, shop for, and purchase products in the insurance industry. Understanding Our People .

Strategy 332

Strategy Tools Industry Data 332

Perficient

MARCH 25, 2021

Omni-channel allows you to humanize the experience with infusing technology to critical points. Automated technology tools are becoming a preferred method of interaction, and investing in them can result in up to 92% promise acceptance.

Tools 493

Tools Technology Strategy Branding 493

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

Perficient

OCTOBER 19, 2020

Financial institutions need to use videos that create a human connection and speak directly and personally to the customer. Contact: Sales teams need to use digital tools to connect with clients (e.g., Video tools such as Zoom and Microsoft Teams provide greater personalization and interaction with the customer than phone calls.

Video 520

Video Security Tools Strategy 520

Perficient

NOVEMBER 23, 2020

These two things – customer willingness to share information, and the industry’s increasing need to be more relevant for a customer – are driving interest and investment in technologies like artificial intelligence, machine learning, and smart personalization. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

FEBRUARY 16, 2021

The snapshot below showcases how SAP and an OM tool complement one another, both bringing capabilities that result in better and more consistent customer experiences and increased revenue thanks to improved inventory visibility, allocation, and shipment tracking with proactive responses to issues.

Management 309

Management User Experience Customer Experience Strategy 309

Payments Dive

FEBRUARY 22, 2018

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Mobile 246

Mobile Customer Experience Tools Retail 246

Perficient

FEBRUARY 12, 2021

There are a number of automated tools that can be integrated into the development process, such as the Nu HTML Checker and Axe. It is important to note that automated testing tools only catch approximately 50% of all accessibility issues. In most situations, this is the first time code can be tested by someone other than developers.

Knowledge Base 508

Knowledge Base Tools Customer Experience Mobile 508

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

Perficient

SEPTEMBER 28, 2020

Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve. Decide: Make operations and technology decisions that align with your defined customer experience and plan. What do they need to create those experiences? Operations. Bottom Line.

Strategy 309

Strategy Tools Operations Customer Experience 309

Cisco

JULY 29, 2021

In today’s world operations are complex with various teams relying on different tools, trying to trouble shoot and support their respective domains. Observability rather than Visibility.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

AUGUST 5, 2021

Digital tools are helping improve claim satisfaction with better communication and faster processing. Insurers should also consider how to use the data they possess to help their customers prevent claims (and help control cost!) Use: There are few things more stressful than having to file an insurance claim.

Operations 309

Operations Customer Experience Policies Tools 309

Perficient

DECEMBER 15, 2020

The nonprofit’s initiative is a robust experience that includes an interactive map of over 95 Legacy Cities and gives users the tools such as filters and controls to navigate the map and manage and manipulate large amounts of data. This microsite launched successfully in June 2020.

Tools 475

Tools Policies Industry Community 475

ATM Marketplace

AUGUST 2, 2024

A panel entitled "Using Financial Education as a Marketing, Engagement Tool" at the Bank Customer Experience Summit held in Charlotte from Sept. 9 to 11 will address this topic in detail.

Tools 111

Tools Charlotte Marketing How To 111