Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

MARCH 19, 2021

Web browsers, authoring tools, and other tools provide keyboard support. Check out our Accessibility IQ today, stay tuned for the next installment to discuss the next principle of POUR: “Understandable,” and read more about the elements of accessible web design from our UX for Accessible Design series today.

Operations 322

Operations Guidelines UX Maine 322

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

JANUARY 25, 2021

But digital product teams have the advantage of instant collaboration and communication tools, access to customer and market data, and, for many teams, the ability to prototype, experiment, and test quickly. Designers, engineers, and business people working together in perfect harmony?

UX 309

UX Tools Study Data 309

Perficient

DECEMBER 1, 2022

Salesforce’s Financial Services Cloud, which is built on the Salesforce CRM platform, is intuitive and customizable, making it the go-to tool for anyone in retail banking, commercial banking, corporate and investment banking, mortgage and lending, insurance, and wealth and asset management.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Perficient

FEBRUARY 12, 2021

There are a number of automated tools that can be integrated into the development process, such as the Nu HTML Checker and Axe. It is important to note that automated testing tools only catch approximately 50% of all accessibility issues. In most situations, this is the first time code can be tested by someone other than developers.

Knowledge Base 508

Knowledge Base Tools Customer Experience Mobile 508

Perficient

DECEMBER 15, 2020

The nonprofit’s initiative is a robust experience that includes an interactive map of over 95 Legacy Cities and gives users the tools such as filters and controls to navigate the map and manage and manipulate large amounts of data. This microsite launched successfully in June 2020.

Tools 475

Tools Policies Industry Community 475

Perficient

NOVEMBER 20, 2020

With growing customer expectations around personalization, the ability to create effective, individualized visual content quickly and with limited expense is more important than ever. Synthetic content – imagery and video created using graphic arts tools and software – is a valuable tool in the race to personalize.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

SEPTEMBER 25, 2020

One of the largest challenges B2B organizations have is being able to leverage actionable tools that allow them to react (pun very much intended) quickly to the ever-changing landscape of B2B. B2B is not B2C, but B2B organizations still need the tools and technology to serve up customer experiences that B2B users require.

Customer Experience 262

Customer Experience US Tools Conference 262

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Such tools are critical to support learning at scale so digital teams can develop the personalization and relevance customers expect.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

FEBRUARY 20, 2020

Self-described as more of a tech guy than a lingerie guy, Lucaciu has coordinated a suite of tech offerings that not only get products in front of customers quickly, but also keep those customers engaged with sophisticated software and coding tools.

UX 210

UX Retail Technology Mobile 210

Perficient

MARCH 17, 2021

As mentioned before, it starts with customer empathy and revealing what they see, but extending the view from other industries, demographics, and practitioners can be a great tool for stepping back and seeing and noticing things differently. I’m sure you’re heard the rally cry (or found it on a t-shirt): Innovate or Die!

Innovation 340

Innovation Exercises Tools Study 340

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Gonzobanker

FEBRUARY 23, 2022

According to CB Insights , 43 fintech companies became unicorns (privately held startups valued at over $1 billion) by Q3 2021, many of them raising millions of dollars to help flesh out products and attract customers. Early leaders like Coastal Community Bank in Everett, Wash., More importantly, BaaS banks will need an I.T.

Community Bank 105

Community Bank Strategy Risk Management Fintech 105

Perficient

OCTOBER 19, 2020

For organizations, unifying all these experiences within a single common skillset allows a dramatic cost reduction compared to the alternative of having desktop, mobile, and native apps running different technologies on different platforms/systems.

User Experience 309

User Experience Technology Software Mobile 309

Insights on Business

FEBRUARY 27, 2019

IBM Watson APIs can integrate with its SPM solution to uncover non-obvious insights related to sales personnel establishing correlations that can improve results and ensure the retention of top sellers while also handling automated dispute resolution using natural language AI tools. IBM released its latest SPM software, ICM 10.1,

Management 79

Management Analytics UX Data 79

Perficient

SEPTEMBER 29, 2020

Building “stickiness” into the digital experience. Health systems that succeed in building “stickiness” do things like use gamification and social media tools. And so on…. They infuse an appropriate level of entertainment value into the healthcare process and make the patient feel more connected.

social media 294

social media System Retail Online 294

Perficient

MAY 21, 2021

But with any field right now, the overabundance of unorganized and unfiltered data requires proficiency in a different set of tools. She has had a rich academic research career with multiple scientific publications on aging and cognitive sciences.

Milwaukee 348

Milwaukee Software Course Detroit 348

FICO

FEBRUARY 1, 2021

Conversely, the channels that lenders use less often, email, text messaging, and chat are the most favored by customers today and yield the best results. . What investments in your platform, data orchestration, analytics, human capital, UX design, etc., were made in 2020 in order to create a robust digital collections experience?

UX 68

UX Analytics Resources Data 68

Fintech Labs Insights

JANUARY 12, 2017

Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Tailored UX for unique look-and-feel. New generation PFM with a smart-support forecasting tool. Efi4: a robust, nimble, and versatile digital banking platform.

UX 12

UX Digital Banking Customer Experience Innovation 12

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. According to an American Banker article, First Internet recently created Amplify, a product that provides small-business owners with a checking account that has free ACH and bill pay, along with no service charges, and includes treasury management tools.

Idaho 148

Idaho Conference Data Marketing 148

CB Insights

OCTOBER 10, 2017

To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Mint’s pre-launch blogging strategy that got them 20,000+ customers. How Robinhood used an ingenious referral program to build a 1M+ customer waitlist. The secrets of user growth.

Tools 78

Tools Millennials US Maine 78

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. Now we’re using the same kind of tools to ideate, to figure out how we change quickly, what we should do.

Marketing 294

Marketing Branding Data Industry 294

Fintech Labs Insights

DECEMBER 6, 2016

It gives teams tools they need to ideate, design, and create better products while offering the structure necessary to keep the new product within the bank’s boundaries by using a process approval flow. Bluescape helps financial services companies create better products and more engaging and cohesive customer experiences faster.

New York 12

New York Tools CA UX 12

Perficient

FEBRUARY 15, 2022

So, if you are responsible for giving your advisors the tools they need to succeed post-pandemic, here are some things to think about: How can you connect the digital experience to your other channels? Layer this on top of research conducted in August 2020 by 8 Acre Perspective Corp.,

Management 340

Management Rhode Island Delaware New Jersey 340

Gonzobanker

DECEMBER 19, 2022

Goes to CUNA Mutual for driving its CuneXus platform into the market and all the financial institutions using these straightforward tools to increase lending activity via simple data-driven engagement. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JANUARY 26, 2017

Thus, ContentSquare was born in 2012 as a statistical service company — though it has since grown into full-fledged user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their website, mobile and app. And I wanted to know why.”.

User Experience 100

User Experience UX Data Marketing 100