Perficient

SEPTEMBER 21, 2023

If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

User Experience 40

User Experience Digital Banking UX Branding 40

Filene

JANUARY 16, 2017

This report provides insights for credit unions to leverage their core principles when designing the interface that becomes the customer experience (CX) and user experience (UX). Filene thanks our generous supporters for making this research possible:

User Experience 43

User Experience UX Customer Experience Fintech 43

Perficient

FEBRUARY 22, 2021

In fact, Google recommends utilizing motion and speed, such as duration (how long a transition lasts) and easing (acceleration over time) to help users understand UI changes to simplify complex tasks and streamline the user experience. To learn more about motion and website design, contact our UX design experts today.

Video 509

Video UX Branding User Experience 509

Perficient

JANUARY 21, 2021

As customer needs and relevant information continue to change at a fast pace, organizations are increasingly leveraging iterative design approaches to launch new digital experiences as quickly as possible. A business’s main objective is to get the customers what they need as soon as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

Perficient

OCTOBER 19, 2020

For organizations, unifying all these experiences within a single common skillset allows a dramatic cost reduction compared to the alternative of having desktop, mobile, and native apps running different technologies on different platforms/systems.

User Experience 309

User Experience Technology Software Mobile 309

The Financial Brand

NOVEMBER 21, 2022

This article Top 5 Customer Experience Trends for 2023 and Beyond appeared first on The Financial Brand. The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.

Customer Experience 43

Customer Experience Trends Branding User Experience 43

The Financial Brand

JANUARY 17, 2021

Hiring creative user experience pros won't help if they don't have the right support and culture. The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Three actions can help turn things around.

UX 38

UX Innovation How To User Experience 38

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

Perficient

FEBRUARY 4, 2021

Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531

UX Guidelines Compliance Study 531

Perficient

JANUARY 29, 2021

WHERE | Environment: Where Will Your Users Be Using Your Application or Website? We have to remember as designers that our vantage point may not match our users’ experience. How Do You Achieve Focus Improvements to Accessibility in UX Design for Mobile Devices. . Where will they engage with your content?

Video 493

Video UX Examples Mobile 493

Jack Henry

AUGUST 26, 2015

I believe these principles are not only applicable to building software applications and services, but can also be applied to a financial institution (FI) building a new account type or updating its customer service as it relates to digital customers. Read my recent blog post to learn more about UX/UI best practices.

User Experience 60

User Experience UX Software US 60

Perficient

JANUARY 25, 2023

User experience. Institutions are investing in more sophisticated application capabilities, and there is a new focus on the scalability of these applications. They want applications to be able to grow and progress alongside their growth and progression.

Banking Trends 474

Banking Trends Trends United States FDIC 474

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s called headless commerce. Technicalities aside, here’s how it works. The search page would be populated with retailers.

Retail 208

Retail User Experience Study UX 208

The Financial Brand

NOVEMBER 28, 2018

Bad mobile banking experiences turn off consumers when they seek ease. Improve the user experience — or watch them leave. The post 3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue appeared first on The Financial Brand.

UX 31

UX User Experience Branding Mobile 31

Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

The Financial Brand

DECEMBER 5, 2016

User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.

UX 12

UX User Experience Trends Customer Experience 12

PYMNTS

AUGUST 6, 2020

One study revealed that adding even one payment gateway could boost merchants’ transaction success rates and enhance customers’ experiences. Adding multiple gateways could further improve these experiences, too, ensuring that payments are less likely to hit snags. About The Playbook.

Report 159

Report UX Regional Retail 159

Perficient

JANUARY 20, 2021

To learn more about creating a web and user experience strategy that accommodates your global target audience, contact our experience design experts today.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

PYMNTS

FEBRUARY 20, 2020

Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It

UX 210

UX Retail Technology Mobile 210

The Financial Brand

JANUARY 25, 2017

Bringing the designer and developer together to follow an agreed upon user experience (UX) design workflow is the foundation of success.

UX 12

UX Digital Banking User Experience Customer Experience 12

Perficient

NOVEMBER 30, 2020

The demand for new products and functionalities to improve the user experience is greater than ever, and following these steps to successfully build and bring a product to market will benefit your team, client, and end-consumers now and in future endeavors. Get Your Team Prepared.

Innovation 294

Innovation Marketing User Experience Leadership 294

PYMNTS

FEBRUARY 13, 2018

Adore Me is dedicated to being attentive to their customers and also anticipating their needs, which has pushed the fashion brand into developing a tech shop to compete. Capuono noted nearly half of Adore Me’s team is devoted to the user experience (UX) and IT.

UX 101

UX Branding Innovation User Experience 101

The Financial Brand

MAY 19, 2015

More important that user experience (UX), emotional experience (EX) in banking can better address consumer needs and goals.

Customer Experience 12

Customer Experience UX User Experience 12

Perficient

SEPTEMBER 14, 2020

Using this API allows you to leverage assistive technologies to present only the accessible content your users need and when they need it. The custom content provider makes the user experience content in a way that’s more appropriate for an assistive technology. . Scene Delegate Taking Responsibility .

Apple 473

Apple System Video Mobile 473

Perficient

JANUARY 3, 2021

Not only are <H> tags used for web page structure but they are important for Search Engine Optimization (SEO) purposes so that search engines, like Google, can quickly and easily determine if your content is relevant to a user’s search. Heading Overview .

How To 340

How To Examples Maine Technology 340

Insights on Business

FEBRUARY 5, 2019

IBM leverages User Experience Design (UXD) for latest software release. Administrators can deploy mobile-ready reports to drive key motivators, react to market changes and identify performance outliers. IBM released its latest SPM software, ICM 10.1,

Management 79

Management Analytics UX Data 79

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Insights on Business

FEBRUARY 27, 2019

IBM leverages User Experience Design (UXD) for latest software release. Administrators can deploy mobile-ready reports to drive key motivators, react to market changes and identify performance outliers. IBM released its latest SPM software, ICM 10.1,

Management 79

Management Analytics UX Data 79

The Financial Brand

DECEMBER 7, 2021

Financial institutions that combine effective digital solutions with an emotional user experience will stand out in an ocean of sameness. The post Banking with Soul: 7 Requirements to Succeed in the Experience Economy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience 41

User Experience Banking Trends Analysis Branding 41

The Financial Brand

FEBRUARY 16, 2021

Four other user experience elements are required. Functionality is the foundation, but is not sufficient to differentiate your institution. The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand.

Digital Banking 36

Digital Banking User Experience Branding Customer Experience 36

Fintech Labs Insights

JANUARY 19, 2016

Pre-defined customer dashboards. The utmost user experience standards. Why it’s great: ING Business ensures uninterrupted, seamless support for the company’s business processes while transmitting the standards of customer experience from individual e-banking to the B2B world.

UX 12

UX User Experience Customer Experience Mobile 12

BankNXT

SEPTEMBER 19, 2017

Mike Lawson talks to Derik Krauss about ugly websites and how credit unions can improve their first impression with good design. Why people don’t trust credit unions with ugly websites on BankNXT.

User Experience 51

User Experience Customer Experience UX Online 51

BankNXT

JUNE 28, 2017

It’s a great age of self-service, says Chris Skinner, until you screw up online. Then it’s a great world of pain and torture. Is self-service all it’s cut out to be? on BankNXT.

Online 51

Online User Experience Customer Experience UX 51

BankNXT

MARCH 8, 2017

Michael Weinreich discusses the power and potential of the chatbot in customer service interaction, making sure robots don't turn into "transaction monsters". Lost in translation – how to talk to a robot on BankNXT.

How To 44

How To User Experience Customer Experience UX 44

BankNXT

MAY 17, 2016

It’s not about the numbers, it’s about the feelings, says Duena Blomstrom, and banks should become acquainted with the concept – and fast. Dear Bankers – feelings make bank on BankNXT.

User Experience 49

User Experience Customer Experience UX Branding 49

BankNXT

NOVEMBER 28, 2016

Axis Bank is cleverly taking advantage of smartphone penetration in India, says Resham Karira, and will improve customer engagement as a result. Axis Bank engages mobile users with augmented reality app on BankNXT.

Mobile 40

Mobile User Experience Customer Experience UX 40