Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Perficient

JANUARY 27, 2021

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. ” Click The Player To Listen to Episode 2 Now. Subscribe and Don’t Miss an Episode. iTunes | Spotify | Amazon | Google | Stitcher. Episode Guest Profile.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Jack Henry

JANUARY 28, 2015

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

UX 60

UX Customer Experience Google Mobile 60

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. website design customer experience mobile app' Author: Derik Sutton, DSutton@ProfitStars.com.

UX 60

UX Customer Experience Mobile Online 60

The Financial Brand

NOVEMBER 21, 2022

This article Top 5 Customer Experience Trends for 2023 and Beyond appeared first on The Financial Brand. The experience banking provides must catch up to consumers' increasing expectations around digital delivery and service.

Customer Experience 43

Customer Experience Trends Branding User Experience 43

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

UX 186

UX Payments Operations Data 186

The Financial Brand

DECEMBER 20, 2020

Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity. The post 10 Digital Banking UX Trends that Will Drive Post-Pandemic Strategy appeared first on The Financial Brand.

UX 42

UX Strategy Digital Banking Trends 42

The Financial Brand

FEBRUARY 8, 2021

The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. appeared first on The Financial Brand.

UX 39

UX Study Digital Banking Branding 39

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

BankInovation

NOVEMBER 30, 2020

To start the day, the team receives a qualitative report with subjective feedback from customers detailing problems or suggestions. Each day, KeyBank’s digital team receives two reports. A few hours later at around 11 a.m., employees get a quantitative report with data on usage from the previous day.

UX 84

UX Data Mobile Report 84

Perficient

NOVEMBER 30, 2020

Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win. The short answer is No.

Branding 378

Branding UX Customer Experience Marketing 378

The Financial Brand

DECEMBER 14, 2020

Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences. The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand.

UX 35

UX Digital Banking Examples Branding 35

The Financial Brand

JANUARY 17, 2021

Hiring creative user experience pros won't help if they don't have the right support and culture. The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Three actions can help turn things around.

UX 38

UX Innovation How To User Experience 38

Perficient

FEBRUARY 19, 2021

Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated. We can see examples of this belief across design in all genres. What Does “Simple” Really Mean?

User Experience 352

User Experience UX Guidelines Maine 352

Perficient

FEBRUARY 22, 2021

To learn more about motion and website design, contact our UX design experts today. Incorporating features such as animation, motion graphics, video, and other types of visual content can make an impact on your business and the user journey overall.

Video 509

Video UX Branding User Experience 509

Perficient

DECEMBER 29, 2020

The bot would talk to the customers like a friend on the phone. Cisco introduced AR and VR into the customer experience to create an interactive product catalog that customers can access anywhere in the world to view products in 3D and visualize them in their business space before actually making the purchase.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

The Financial Brand

JUNE 30, 2019

Research suggests banks and credit unions need to rethink their mobile functionality with fresh eyes focused squarely on customer experience. The post Great Mobile Banking UX Demands More Than Flood of Features appeared first on The Financial Brand.

UX 31

UX Mobile Customer Experience Branding 31

The Financial Brand

SEPTEMBER 14, 2020

The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand. Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products.

UX 40

UX Strategy Branding Customer Experience 40

PYMNTS

JANUARY 22, 2020

.” In other bitcoin news, Square Crypto has announced that it’s building a Lightning Development Kit (LDK) that will allow developers of both wallets and applications to provide a better way to make custom experiences. In open-source development, developers usually choose their own projects.

Bitcoin 131

Bitcoin blockchain UX Leadership 131

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

FEBRUARY 4, 2021

Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. Accessibility should be included during the design phase of your process.

UX 531

UX Guidelines Compliance Study 531

Perficient

MARCH 3, 2021

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539

UX Meeting social media Strategy 539

Perficient

JANUARY 29, 2021

How Do You Achieve Focus Improvements to Accessibility in UX Design for Mobile Devices. . Designing for Accessibility: An Introduction. Apple’s Best Practices for Inclusive Design. Microsoft’s Inclusive Design Toolkit.

Video 493

Video UX Examples Mobile 493

The Financial Brand

NOVEMBER 4, 2020

The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand. Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market.

UX 32

UX Meeting Branding Marketing 32

Perficient

SEPTEMBER 29, 2022

If a customer agrees to use an embedded finance function, they will usually have to consent for the respective company to access the necessary data to carry out functions, such as transactions and money transfers. . . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences.

Customer Experience 294

Customer Experience Software Cards Data 294

The Financial Brand

AUGUST 7, 2019

The post Seven UX Design Hacks to Make Your Banking Insanely Great appeared first on The Financial Brand. Digital design is not just about what a product looks like. It's about how consumers feel about it. Seven techniques can help achieve that.

UX 31

UX Branding Customer Experience 31

BankNXT

NOVEMBER 23, 2016

JP Nicols talks to Lauren Liss from Capital One about loyalty, payment experiences and leveraging Uber. How Uber and Capital One embedded loyalty into the customer experience on BankNXT.

Customer Experience 40

Customer Experience Capital Payments UX 40

Perficient

MARCH 19, 2021

Check out our Accessibility IQ today, stay tuned for the next installment to discuss the next principle of POUR: “Understandable,” and read more about the elements of accessible web design from our UX for Accessible Design series today.

Operations 322

Operations Guidelines UX Maine 322

The Financial Brand

NOVEMBER 28, 2018

Bad mobile banking experiences turn off consumers when they seek ease. Improve the user experience — or watch them leave. The post 3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue appeared first on The Financial Brand.

UX 31

UX User Experience Branding Mobile 31

The Financial Brand

JANUARY 14, 2019

The post Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX appeared first on The Financial Brand. With new technologies, you must minimize consumer confusion by designing systems around those who are the least tech-savvy.

UX 30

UX Strategy Branding System 30

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

DECEMBER 1, 2022

All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty. Empowering your financial advisors with the Salesforce CRM solution markets them as savvy and in the know and enables them to get information and services to their clients when and where they need it.

Taxes 294

Taxes Customer Experience Marketing Compliance 294