South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.

Strategy 158

Strategy System Risk Management Technology 158

Cisco

OCTOBER 19, 2020

Likewise, by sharing data on how financial institutions are on the assertive path of focusing on user experience, we were able to better understand the importance of digital transformation in banking in order to achieve a unique user experience: my bank in my pocket.

User Experience 71

User Experience America Security Digital Banking 71

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

FICO

AUGUST 19, 2022

They have all of the advantages – huge customer bases, broad portfolios of offerings, and decades to detailed customer data – and yet, their customer defections are at an all-time high. So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

NCR

AUGUST 9, 2017

For banks, this means that having a strong mobile presence isn’t an optional extra – it needs to be fundamental to their digital strategy. The mobile space is a very different experience to the desktop, both in terms of the information that is able to be conveyed and the user experience when navigating and interacting.

Mobile 72

Mobile Examples ATM Analysis 72

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

NCR

JUNE 3, 2016

Your customer experience competition includes the world’s most successful businesses such as Disney, Amazon, Google, Facebook and Apple, who are fanatic about delivering an extraordinary user experience. They go through a few data verification prompts, then transition to a video session with a live agent for a digital signature.

Mobile 40

Mobile Customer Experience Software Strategy 40

FICO

MAY 13, 2020

It provides a unified view of analytics, business strategies, audit and compliance, empowering companies to make smarter, faster, more profitable decisions by virtue of: Unifying and mobilizing the enterprise: Utilizing a unified, scalable decision platform across the enterprise that optimizes and monetizes the use of people, data and analytics.

Analytics 52

Analytics Strategy Survey Management 52

Fintech Labs Insights

JANUARY 19, 2016

Its award winning software helps banks across the world improve and expand their digital banking user experience. Features: Highly personalized user experience in online and mobile banking. An interaction and information designer with a special focus on financial data and digital banking.

User Experience 12

User Experience Digital Strategies Software Digital Banking 12

Fintech Labs Insights

DECEMBER 5, 2016

We are proud to be working with companies such as Mastercard and USAA, Atom Bank, Nequi, Banco Neon, SMBC, NTT Data, and Equiniti who are giving their customers the freedom to choose how they authenticate when they bank or make a payment which is empowering and, frankly, more simple, convenient, and secure.

Security 12

Security Mobile Technology America 12

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Customer Experience 144

Customer Experience Digital Banking Strategy Exercises 144

CB Insights

MAY 15, 2019

Acting as a minority investor, Citi Ventures looks for entrepreneurs who are working on next-generation technologies in core business areas like financial services, data analytics, and payments. ” The lab primarily focuses on blockchain, big data, and strategic consulting. Capital One — Capital One Labs. Founded: 2012.

Innovation 78

Innovation blockchain Technology Groups 78