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The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8
“We are essentially taking glass doors that were probably underutilized and not asking the retailer for any additional physical space.”. From a business standpoint, we believe that things like sales lift are obviously a really important metric,” Dravenstott said, “and you don't hear that much in brick and mortar retail.
The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.
But as anyone that has tried to catch up with the suddenly online consumer will attest, what goes out must sometimes come back. As eCommerce revenue has risen, so has the need for consumers to return their purchases, sometimes surprising retailers that might not have seen the order scale they’ve seen for April and May. “The
The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. At the very least, retailers need to depend on eCommerce sales in the states where the virus is raging.
As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. And retailers that deploy experiential tactics drive repeat purchases at rates nearly twice those who don’t.
Thanks to a partnership with Universal Music Group and Warner Music Group, thousands of tunes on Amazon Music will be retooled to ultra-high-definition, Amazon announced on Friday (Oct. It also hosts several free online radio stations broadcasting 24 hours a day in more than 160 countries.
Shopping for apparel online is tricky in any case, and shopping for accessories can be particularly taxing because, while one can get a fine feel for the look of a piece, the actual fit is something quite difficult to discern — as looking at an image of an object doesn’t quite tell its scale. However, stay tuned.
Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.
Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.
While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. A lot of traditional merchants and retailers are struggling with that change.
At a time when onlineretail sales are growing and accounting for a larger slice of the overall pie, the battle to deliver products as quickly and cheaply as possible has never been tougher. These brands just by definition are going directly to their customers, using their own storefront [and] own channels.”.
Wednesday’s Commerce Department retail sales figures showed in no uncertain terms that consumer spending for non-essential goods has taken a huge hit. However, new data from PYMNTS shows that some non-essential items are moving online. On March 17 only 25 percent of respondents said they were shopping for non-essential items online.
Afterpay has announced its in-store buy now, pay later (BNPL) service is being offered by major retailers at locations across the country. Shoppers can use Afterpay to buy items in select retail stores using their Afterpay card, a virtual, contactless card stored in their digital wallet,” the firm said in a Tuesday (Oct.
Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. A significant share of Generation Z consumers — those aged 18 to 25 — are turning to buy online, pick up in store ( BOPIS ) purchasing models to meet their speed needs. Quick Access and Impulses.
The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Example: Ted Gallagher is vice president and partner at Environmental Hazards Control , a Lancaster, Pennsylvania-based company that disinfects retail locations and other business facilities.
Offering purchase rebates to customers can create attractive incentives for retailers looking to improve their conversion rates. Lengthy disbursement wait times can undo retailers’ progress with them, and few payment processes take as long to complete as physical checks. Online Disbursements And Why Checks Are Still Hanging On.
The retail ecosystem has been turned upside down over the past six months as changes big and small rippled through the segment worldwide in response to the pandemic. Consumers are shopping more online , are increasingly interested in contactless payment methods and are showing up in stores to buy, not to browse.
Cooler Screens is replacing traditional glass doors with high-definition, multi-functional video screens that create a new revenue stream for merchants. In merchant innovation, consumers are increasingly beginning their shopping trips online , and a growing number are deciding to finish their journeys there.
According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.
Consumers were already changing their retail preferences before anyone had heard of COVID-19, let alone had their life utterly upended by it. This vastly accelerated retail realignment presents challenges — and opportunities — for retailers of all kinds, particularly those dealing in luxury goods, Molnar said.
No exact date has been given, but Business Insider reported that Amazon told one retailer to expect the event to be held around Oct. A definitive date will be announced as we get closer to the event.” The Seattle-based online behemoth already twice rescheduled the event from a previously planned July date.
As Caton told Webster, there’s been a spike – though certainly not enough to use the term “boom” – in online buying activity related to essential daily needs, across a range of customers, that makes city life possible. . A majority of Prologis’ assets are in what Caton called “last touch and city distribution.” Shifts in Consumer Behavior.
In today’s top retail news, Bed Bath & Beyond Inc. has entered into a definitive deal to sell Cost Plus World Market to Kingswood Capital Management, while Authentic Brands is reportedly in discussions with Arcadia Group and Debenhams. Bed Bath & Beyond Strikes Deal To Sell Cost Plus World Market. Bed Bath & Beyond Inc.
“With the busy holiday season upon us, we are proud to offer a truly multi-channel payment solution that has proven to bring new customers and increased sales to our retail partners,” Afterpay Global Chief Revenue Officer Melissa Davis said in the announcement. CEO Nick Molnar said in a past PYMNTS panel. And there's a huge opportunity.
The digital shift is definitely on. But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements.
With the coronavirus putting eCommerce front and center, it has unfortunately been joined by its cousin: onlineretail fraud. Conservative estimates put online sales at $630 billion this year. According to online security company Signal Sciences , eCommerce retailers deal with an average of 206,000 web attacks per month.
Earlier this month, Saks Fifth Avenue President Marc Metrick told CNBC that the luxury retailer didn’t need fancy artificial intelligence (AI) to help it succeed in the industry, despite the tectonic shift thrusting every other retailer into reliance on such technologies. Some luxury retailers are starting to offer such experiences.
The first were the Pepsis, Heinzes and Krafts that either didn’t like their retail distribution or saw a pandemic-driven opportunity to get new products in new configurations to the consumer. It’s just sort of like nonstandard versions of food that traditional retailers either are not able to buy or refuse to buy.”. Ramesh said.
BB : In 1992, I discovered these online bulletin boards, where you could communicate with people all around the world. MM: So, you started at City National Bank, and was the bank online before you got there? I touch a variety of sub-industries, including retail banking, commercial banking, and payments. BB: Definitely coffee.
Retailers in this space are also beginning to offer more payment methods and shopping channels, and the ongoing COVID-19 pandemic’s effects on consumer behaviors is partly driving this shift. Providing diverse payment methods is therefore becoming as essential to retailers’ success as offering expansive product lines.
That’s because cameras are playing a much bigger role in retail, a trend that will keep gaining steam in the new decade. The Associated Press reports that cameras are, at least somewhat quietly, making inroads into a number of retail outlets in a bid to, well, get to know you. Fast Food Picture. That’s not all. Security Cameras.
11 (“11-11”) in China and some other countries — saw online sales explode past last year’s sales totals. online sales seen last year between Thanksgiving and Cyber Monday. billion online during that period, according to Adobe Analytics data. Alibaba ’s Singles Day performance on Wednesday (Nov. That’s up from $38.4
What we are learning now is that the definition of ‘unified commerce’ is a lot more flexible.”. She said companies such as Authorize.net , the small business offering of CyberSource, have set up resource pages that can help small- and medium-sized businesses (SMBs) get online and streamline operations through, for example, digital invoicing.
Luxury retail isn’t such a cushy business these days. Nordstrom might be going private , the retail company announced in news Thursday (June 15). percent from the previous quarter, while retail net sales climbed only 0.5 Luxury retail isn’t seeing setbacks because of the economy or uncertain political environment.
Some workers will stay on to continue working in eCommerce, call centers and distribution divisions, as Macy’s continues to sell online. The moves by companies to try and weather this difficult period will definitely grow the ranks of the unemployed, a number that is already at a record high of 3.28
Caught somewhere in the middle is a category that has had a tough run this lost summer of 2020: bridal retailers. A minimony , as the name suggests, is hardly as lucrative as its bigger cousin, matrimony – and that difference has taken a bite out of bridal retail. Smaller retailers are focused on safety as well as agility.
Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. Subscription commerce isn’t immune to the retail data breaches that have become widespread, though it does have different payment issues.
The digital shift is rippling across channels, with buying journeys that often start on smartphones and conclude at curbside, as buy online, pickup in-store (BOPIS), delivered to the door or in-store. Retailers must therefore focus on offering smooth service regardless of channel.
In fact, as economies across the globe began to shut down for an extended period, in a bid to stay relevant, many vehicle retailers installed third-party solutions to facilitate a fully digital vehicle sales process.”. One of those tools is virtual retailing, or virtual showrooming.
The digital shift is definitely extending to online furniture sales, with two companies — Wayfair and Blueport — reporting stratospheric increases in sales. From April 1 through June 30, furniture retailers on the Blueport platform increased sales an average of 317 percent vs. the same period, and 123 percent vs 2019.
The world of retail might not be quite getting back to normal, but people are starting to pick up some pieces of their old day-to-day lives again. And in the ongoing race between Amazon and Walmart for the consumer’s whole paycheck , there’s been some definite movement in numbers that PYMNTS tracks. That’s a big leap forward.
Any number of “faster” rails are coming online through the next several months. 2,225: The amount bridge millennials spend, on average, on annual retail purchases. 90 percent: The share of retail sales that the Census estimates happen at the physical store.
According to Mastercard ’s SpendingPulse transactional analysis, total retail spending for 2020’s 75 days of Christmas was up 3 percent, and eCommerce sales were up 49 percent — good for the stay-at-home economy and tough sledding for department stores. percent overall and 31 percent online.
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