Chris Skinner

JANUARY 28, 2019

They have a leadership team who are passionate about digitalisation, and see it as a core raison d’etre of the bank’s future. Not just … The post The CEO and Chair make digital banking work appeared first on Chris Skinner's blog.

Digital Banking 414

Digital Banking Leadership Technology 414

Chris Skinner

APRIL 3, 2018

BTW, I’ve also heard a lot of people have been frustrated that Amazon cancelled their pre-orders of the new … The post Digital banks are 35+ times more productive than traditional banks appeared first on Chris Skinner's blog. If you would like to get a signed copy of the book, just register here.

Digital Banking 418

Digital Banking New York Case Study Study 418

Chris Skinner

JANUARY 16, 2019

Another key factor of the digital banks I’m talking to is that the customer is their primary focus. This is something I’ve found quite rare in most banks, as the retail customer is … The post Digital banks are led by clear customer-obsessed principles appeared first on Chris Skinner's blog.

Digital Banking 369

Digital Banking Retail 369

PYMNTS

AUGUST 4, 2020

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent months have accelerated that trend into overdrive. All of this will help to build long-lasting, engaged relationships.

Digital Banking 345

Digital Banking Cards Tools Resources 345

Chris Skinner

MAY 3, 2020

In the latest example of a bank that couldn’t hack the digital bank market, RBS gave up on Bó last week. It surprised me as the bank only launched last November, to a fanfare of £100 million investment and the acquisition of the start-up they had been co-funding, Loot.

Digital Banking 373

Digital Banking Examples Marketing 373

Bank Innovation

JANUARY 22, 2020

The race to create a challenger bank just got more competitive with a ready-made solution from core provider Temenos that can help brands stand up a digital bank in as few as 90 days. The Switzerland-based banking technology provider launched its digital banking software-as-a-service solution in the U.S.

Digital Banking 370

Digital Banking US Software Branding 370

Bank Innovation

MARCH 12, 2020

Fintech startups looking to upend how Americans do their banking are facing their first major test as interest rates fall and fearful consumers seek safety at traditional banks. mobile payments companies founded after the 2008 financial crisis, and digital banks including Chime Inc. Square Inc. and Stripe Inc.,

Digital Banking 359

Digital Banking Payments Fintech Mobile 359

Bank Innovation

FEBRUARY 16, 2020

Digital bank Stori, which is based in Mexico City, aims to reach customers with minimal access to financial services. Recent research highlights the problems the bank is attempting to solve.

Digital Banking 343

Digital Banking Cards Data Company 343

Payments Dive

SEPTEMBER 26, 2019

Marbue Brown, the head of customer experience at JPMorgan Chase, told attendees at the annual BCX summit that millions of people want a combination of the speed and sophistication of digital banking along with the human interaction and financial wellness provided by a physical bank branch.

Digital Banking 354

Digital Banking Customer Experience 354

PYMNTS

JUNE 29, 2020

Bank branches are either closing outright or slashing their business hours to help customers maintain social distancing guidelines — but fortunately, the growing familiarity of digital banking has allowed customers to meet their financial needs online and has kept financial institutions (FIs) in business.

Digital Banking 317

Digital Banking Mobile Study Online 317

Bank Innovation

JANUARY 10, 2020

Thailand is laying the foundations for standalone digital banks as it strives to catch up with other Asian markets that are allowing such changes, according to its central bank governor. “At

Digital Banking 322

Digital Banking Marketing System Compliance 322

Payments Dive

SEPTEMBER 3, 2019

Digital banking is growing rapidly in the U.K., as challenger banks are gaining share among non-millennnial users and winning over customers with strong customer service. The report warns, however, that few of these upstart banks are actually turning a profit and the pace of growth cannot continue at the same pace forever.

Digital Banking 360

Digital Banking Marketing Report 360

Bank Innovation

JANUARY 2, 2020

Billionaire Jack Ma’s Ant Financial has applied for a digital banking license in Singapore, as China’s largest online financial platform steps up efforts to expand outside the mainland. We look […].

Digital Banking 322

Digital Banking Online Company Innovation Strategies 322

Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

Digital Banking 326

Digital Banking Community Bank Community System 326

PYMNTS

DECEMBER 29, 2020

“Banking services need to adapt to this [eCommerce] operational model, to be able to allow them to connect with their clients, with their payments service providers and with their partner. That is where digital banking and the virtual IBANs come in,” she said.

Digital Banking 289

Digital Banking Compliance Online Payments 289

Payments Dive

JULY 24, 2020

US Bank is deploying natural language processing and AI-based technology to move more of its retail banking business onto the mobile banking app.

US 436

US Digital Banking Retail Mobile 436

Payments Dive

MARCH 10, 2020

Amid rapid changes in the cash economy and the rise in digital payments, the ATM is likewise facing challenges that have led to an evolution that will meet the demands of a new generation of customers.

ATM 485

ATM Digital Banking Meeting Payments 485

South State Correspondent

JUNE 14, 2024

You might need a new digital banking platform. Chances are your bank chose your current digital platform because it was easy. The Problem with Most Digital Banking Platforms The problem is architecture. Banks often lack a technology architecture plan and are channeled down dead-end streets.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

You might need a new digital banking platform. Chances are your bank chose your current digital platform because it was easy. The Problem with Most Digital Banking Platforms The problem is architecture. Banks often lack a technology architecture plan and are channeled down dead-end streets.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

Chris Skinner

MAY 5, 2020

I was recently watching an online poll that asked the best way for a traditional bank to compete with the new digital banks. Should they build a new bank, buy a digital bank competitor, or transform the old bank? appeared first on Chris Skinner's blog.

Digital Banking 540

Digital Banking Online 540

PYMNTS

AUGUST 4, 2020

The writing has been on the wall: PYMNTS research has found that though most people are satisfied with their in-place relationships with banks, only about 40 percent of people would be “extremely” or “very” likely to bring their banking relationships to Big Tech or FinTechs.

Google 298

Google Digital Banking Course Branding 298

Accenture

JUNE 1, 2021

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. And I drew on the UK findings from our Banking Consumer Study: Making digital more human to examine the….

Study 526

Study Digital Banking 526

Payments Dive

FEBRUARY 27, 2023

The Seattle-based remittance fintech launched Passbook in 2020. The product, however, hasn’t garnered significant overlap with existing customers, Remitly CEO Matt Oppenheimer said.

Seattle 259

Seattle Digital Banking Fintech 259

Payments Dive

MARCH 14, 2024

Consumer Reports Senior Director Delicia Hand said preventing fraud and scams is "crucial" for traditional and digital banks alike, as more of their customers use their mobile apps.

Fraud 459

Fraud Report Digital Banking Mobile 459

Payments Dive

OCTOBER 4, 2019

The successful transition to mobile banking requires a seamless, intuitive user experience built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

Mobile 330

Mobile User Experience Digital Banking How To 330

Chris Skinner

JANUARY 22, 2020

I’ve just been reading Jim Marous’s Digital Banking Report which ties in nicely with my new book Doing Digital, as the themes are similar.

Survey 472

Survey Digital Banking Report 472

Gonzobanker

JUNE 20, 2024

According to Cornerstone’s Digital Banking Performance Metrics study, the percentage of new accounts opened in digital channels dropped for the second straight year. That’s not what’s happening with digital banks and fintech firms. Some digital banks in the U.K., Nor is it a winning strategy.

Digital Banking 160

Digital Banking Fintech Innovation Strategy 160

Chris Skinner

JANUARY 20, 2020

Varun Mittal, Associate Partner with EY, recently posted a couple of interesting slides about the launch of virtual banking licences to encourage challenger banks in Asia. If you’re not aware, there’s a great deal of digital banking activity across Asia.

Digital Banking 413

Digital Banking Case Study Study Fintech 413

Accenture

MARCH 30, 2021

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

Study 469

Study Digital Banking Industry Payments 469

Chris Skinner

JUNE 18, 2019

He’s written quite a few columns on Forbes that are clickbait: Customers don’t want digital banking The FinTech fast follower fallacy (which I spotted just after writing this yesterday) His latest created quite a twitter furore and was targeted at … The post Monzo and Marcus: American challengers or just noise?

Digital Banking 401

Digital Banking Fintech Innovation 401

BankInovation

AUGUST 12, 2024

Banks are modernizing and digitalizing their platforms and offerings as users demand more online and mobile banking experiences. According to Bank Automation News’ proprietary Transactions Dashboard, banks have consistently invested in digital banking solutions since the start of the year.

Digital Banking 121

Digital Banking Mobile Online Data 121

Chris Skinner

AUGUST 3, 2020

Things we’re reading today include … Bakery manager sacked for using own bank card to help elderly customers blocked from paying with cash Lloyds bank manager ‘sacked for helping customer open mail’ Monzo’s losses double as popular UK digital bank warns of pandemic uncertainty Canary Wharf Group recalls staff to … The (..)

Digital Banking 418

Digital Banking Groups Management Cards 418

Payments Dive

JULY 21, 2020

Wells Fargo is looking to focus its digital banking strategy as it emerges from the COVID-19 lockdown and completes an organizational restructuring.

Digital Strategies 348

Digital Strategies Strategy Digital Banking 348

Perficient

OCTOBER 19, 2020

Digital Banking : Demand for digital banking has accelerated over the last 6+ months and should be a top priority for financial institutions. COVID-19 has changed both customer behavior and expectations, leaving them no choice but to use digital and contactless for their financial interactions.

Video 520

Video Security Tools Strategy 520

Bank Innovation

JANUARY 7, 2020

At first glance, New York-based Qapital, a digital banking, investing and budgeting platform, might look like a challenger bank. But CEO and co-founder George Friedman says Qapital’s offerings are more than just a collection of financial products. To Qapital, which launched in the U.S.

New York 362

New York Digital Banking Customer Experience Management 362

Bank Innovation

DECEMBER 19, 2019

Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks. In this episode of Fintech Unfiltered, which is sponsored by Blend, Bank Innovation sat down with OnDeck CEO […].

Community 360

Community Lending Innovation Digital Banking 360

Payments Dive

NOVEMBER 14, 2019

The blockbuster agreement for Citi to integrate its Google Pay wallet with Citi and Stanford Federal Credit Union's mobile checking accounts represents an evolution of Big Tech and traditional banking to offer a mutually beneficial expansion of their digital banking and payments businesses.

Google 319

Google Mobile Payments Digital Banking 319