Wells Fargo taps Williams to drive digital strategy forward
Payments Dive
JULY 21, 2020
Wells Fargo is looking to focus its digital banking strategy as it emerges from the COVID-19 lockdown and completes an organizational restructuring.
Lloyds Bank Marks $4.1B for Digital Strategy
Bank Innovation
FEBRUARY 21, 2018
British bank Lloyds has put aside £3 billion ($4.1 billion) for digital development and growth, the bank announced today. The investment will be spread out over three years, allowing the bank to expand its technologies in order to compete with the increasing number of fintechs and digital banking providers.
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Four digital banking trends to watch in 2020
Payments Dive
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
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Union Bank’s New Head of Digital Banking, Julie Demarigny, Talks Innovation
Bank Innovation
OCTOBER 8, 2018
Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.
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TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Bank Innovation
MARCH 29, 2019
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to underserved consumers as well as small and micro businesses in emerging markets.
Building a Discipline to Drive Digital Banking Strategy
Gonzobanker
OCTOBER 13, 2020
With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.
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Digital Bank in one picture
Chris Skinner
FEBRUARY 23, 2016
I spent a day working on a bank’s digital strategies the other day. It was a fascinating day and, as is the norm with some of these offsites, a scribe artiste was scribbling my ramblings on a chart. The summary I like so much that I thought it was worth sharing here. So what this …
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Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies)
PYMNTS
JANUARY 18, 2021
In tandem with that slowdown, the investment banking giant may be considering acquisitions to bolster those results. Acquisitions may come in the digital banking space, and not on augmenting any physical footprint (such as through branches).
BTG’s CEO Presses Digital Strategy in Midsize Banking Push
Bank Innovation
APRIL 5, 2019
His schooling was to help with the bank’s push into […]. Roberto Sallouti feels like he just went through college all over again.
Develop Your Digital Strategy for Flexibility & Relevance
ZootBlog
MARCH 18, 2020
The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.
Shifting gears: Executing digital strategy at two speeds
Accenture
JULY 20, 2015
Digital disruption has opened up the competitive playing field in banking. Other players include large digital leaders who are extending banking services into non-banking digital ecosystems where they are. Fintech start-ups are influencing customer expectations and affecting specialized revenue streams.
Digital Banking Startup Alkami Secures Series D Funding
PYMNTS
JANUARY 10, 2018
Alkami Technology , a startup providing banks and credit unions with digital banking technologies, has announced new funding. In an era of digital transformation , our clients, who consist of credit unions and banks in the U.S., The firm said Tuesday (Jan.
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LendingClub Gets OK To Acquire Radius Bancorp
PYMNTS
JANUARY 19, 2021
And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”). Timing, as they say, is everything.
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Umpqua focuses on ‘human-digital’ banking strategy amid merger
BankInovation
OCTOBER 22, 2021
Umpqua Bank is cultivating its "human-digital" strategy as it approaches a partnership with Tacoma, Wash.-based based Columbia Bank that will boost its market share on the West Coast.
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Digital banking is ready to take off in Latin America
Celent Banking
APRIL 25, 2016
As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt. As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. They launched in March of this year.
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Four digital banking trends to watch in 2020
ATM Marketplace
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
Take Advantage of FSI Data to Illuminate Customer Relationships
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Something he mentioned during the call stuck with me.
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Helping FI’s Develop Their ‘FinTech Sense’
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.
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169 The power of three applies to governing your digital transformation
Accenture
AUGUST 16, 2015
Most banks split the execution of any change with detailed handover between various disciplines. This traditional approach does not work for a digital strategy. Successful, scalable digital transformation requires three important roles: The technology entrepreneur, the banking entrepreneur and the. Read more.
Who Owns Digital? Ugh, That’s the Problem for Bankers
Gonzobanker
JULY 20, 2022
When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!
Reimagining The Bank As A Technology Company
PYMNTS
APRIL 10, 2020
According to Rio Tinto, even if a bank takes a step-by-step approach to digitization, it must maintain a high-level view of what it means to operate as a modern-day bank, with this viewpoint key to guiding its digitization strategies.
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Making Digital Card Features Stick – And Sticky
PYMNTS
SEPTEMBER 23, 2020
In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said.
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JPMorgan revamps digital strategy team after three leaders exit
American Banker
FEBRUARY 6, 2020
JPMorgan Chase is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives.
The Three Things Every Digital-Card App Needs
PYMNTS
SEPTEMBER 30, 2020
“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.
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Digital Culture: The Missing Piece in Digital Banking Strategies
The Financial Brand
MARCH 3, 2021
Many banking providers are so focused on digital strategy and new technologies that they ignore how their people fit into the puzzle. The post Digital Culture: The Missing Piece in Digital Banking Strategies appeared first on The Financial Brand.
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Goldman Sachs: Marcus Deposits At $97 Billion As 2020 Ends
PYMNTS
JANUARY 19, 2021
Read More On Earnings: Bank Of America’s Mobile Banking Customers Top 30 Million Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies) Q4 Earnings Show Big Banks Fared Better Than Expected In 2020 Citi Q4 Earnings Show Digital Banking Growth, Drop In Card Spending.
Citi Commercial develops digital banking portals, partners with fintechs
BankInovation
MARCH 15, 2022
Citi Commercial Bank will deliver automated origination and servicing capabilities to high-growth international markets throughout 2022. Citi Commercial Bank, which operates under the umbrella of the $2.3
Javelin Canadian Digital Banking Scorecards Awards
Javelin Strategy & Research
DECEMBER 14, 2021
Javelin weights features based on strategic value, tactical necessity, and industry trends, and to form a composite score, weights each category based on what consumers say is most important to their satisfaction with digital banking.
D3 Secures $10M For Digital SMB Banking Efforts
PYMNTS
JUNE 28, 2016
Reports said D3 raised $10 million from West Partners for its digital SME and consumer banking tool, which is extended to existing financial institutions that want to strengthen their digital banking services for SME customers. ” Efforts to keep up with demand, he added, are what attracted investors.
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70% of Wells Fargo’s client interactions are digital
BankInovation
SEPTEMBER 12, 2023
NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 trillion bank, said at Finovate Fall 2023.
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Bank Offers Go Contextual For Credit Unions In 2021
PYMNTS
JANUARY 21, 2021
But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.
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Fiserv: What It Will Take For Business To Finally Get Rid Of The Paper Check
PYMNTS
AUGUST 13, 2020
“It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”.
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Biggest Mistake in Digital Strategy Is Forgetting Client Relationships
American Banker
JUNE 24, 2016
Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.
Today In Digital-First Banking: Unifimoney Teams With Nium For Transfers; Volante Lands Grupo Financiero Banorteas As New Client
PYMNTS
OCTOBER 22, 2020
Volante says it will work with the bank to bring its international payments infrastructure more up to date. Banorte will link all related systems to Volante’s VolPay, which will assist with orchestrating and handling international transactions while speeding up its digital strategy.
Jump-Start Your Financial Institution’s Digital Strategy
The Financial Brand
APRIL 12, 2019
Eight critical steps that will help accelerate digital transformation at banks and credit unions facing stiff new competition from all sides. The post Jump-Start Your Financial Institution’s Digital Strategy appeared first on The Financial Brand.
Punching above its weight: Small N.J. bank uses tech to take on big rivals
American Banker
JUNE 3, 2020
David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.
Why getting digital banking right could prove vital in the Gulf
NCR
APRIL 16, 2018
.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.
How Credit Unions Are Moving The Consumer’s Basic Banking Needs Digital
PYMNTS
SEPTEMBER 2, 2020
But she said CUs have seen the shift in what happens at their branches, how they provide services and how to respond and fine tune a digital strategy. Snider said consumers are no more likely to go back to doing things exactly the way they did in the pre-pandemic world than to completely revert to writing checks.
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Volante Lands Deal To Modernize Banorte’s Cross-Border Payments Systems
PYMNTS
OCTOBER 21, 2020
Banorte will connect “all related systems, including channels” to Volante’s VolPay , which will help the bank orchestrate and process cross-border transactions while also “accelerating the bank’s digital strategy,” Volante said in a press release.
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Mobile in the time of digital
Celent Banking
FEBRUARY 4, 2016
In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going strong with its digital strategy for years, even closing branches and reducing overhead to drive adoption. Banks are being challenged by the notion of “becoming digital.”
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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions
Abrigo
JUNE 4, 2024
As Abrigo CEO Jay Blandford pointed out, community banks make up the only physical banking presence in one in three U.S. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We How do you make it 'my bank' for a 16-year-old heading to college?
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Banks Should Make 2024 a True ‘Year of Digital’
Gonzobanker
MARCH 28, 2024
Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Choosing a new partner is no small feat.
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Improved Digital Banking Customer Experiences Requires Operational Excellence
The Financial Brand
SEPTEMBER 26, 2021
Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
Moving Beyond The Limits Of ‘Cash And Dash’ ATMs
PYMNTS
SEPTEMBER 10, 2019
But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster.
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