Wells Fargo taps Williams to drive digital strategy forward
Payments Dive
JULY 21, 2020
Wells Fargo is looking to focus its digital banking strategy as it emerges from the COVID-19 lockdown and completes an organizational restructuring.
Lloyds Bank Marks $4.1B for Digital Strategy
Bank Innovation
FEBRUARY 21, 2018
British bank Lloyds has put aside £3 billion ($4.1 billion) for digital development and growth, the bank announced today. The investment will be spread out over three years, allowing the bank to expand its technologies in order to compete with the increasing number of fintechs and digital banking providers.
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Trending Sources
Four digital banking trends to watch in 2020
Payments Dive
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
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Union Bank’s New Head of Digital Banking, Julie Demarigny, Talks Innovation
Bank Innovation
OCTOBER 8, 2018
Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.
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Building a Discipline to Drive Digital Banking Strategy
Gonzobanker
OCTOBER 13, 2020
With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.
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TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Bank Innovation
MARCH 29, 2019
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to underserved consumers as well as small and micro businesses in emerging markets.
Develop Your Digital Strategy for Flexibility & Relevance
ZootBlog
MARCH 18, 2020
The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.
Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies)
PYMNTS
JANUARY 18, 2021
In tandem with that slowdown, the investment banking giant may be considering acquisitions to bolster those results. Acquisitions may come in the digital banking space, and not on augmenting any physical footprint (such as through branches).
BTG’s CEO Presses Digital Strategy in Midsize Banking Push
Bank Innovation
APRIL 5, 2019
His schooling was to help with the bank’s push into […]. Roberto Sallouti feels like he just went through college all over again.
Digital Bank in one picture
Chris Skinner
FEBRUARY 23, 2016
I spent a day working on a bank’s digital strategies the other day. It was a fascinating day and, as is the norm with some of these offsites, a scribe artiste was scribbling my ramblings on a chart. The summary I like so much that I thought it was worth sharing here. So what this …
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Digital Banking Startup Alkami Secures Series D Funding
PYMNTS
JANUARY 10, 2018
Alkami Technology , a startup providing banks and credit unions with digital banking technologies, has announced new funding. In an era of digital transformation , our clients, who consist of credit unions and banks in the U.S., The firm said Tuesday (Jan.
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Umpqua focuses on ‘human-digital’ banking strategy amid merger
BankInovation
OCTOBER 22, 2021
Umpqua Bank is cultivating its "human-digital" strategy as it approaches a partnership with Tacoma, Wash.-based based Columbia Bank that will boost its market share on the West Coast.
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Javelin Canadian Digital Banking Scorecards Awards
Javelin Strategy & Research
DECEMBER 14, 2021
Javelin weights features based on strategic value, tactical necessity, and industry trends, and to form a composite score, weights each category based on what consumers say is most important to their satisfaction with digital banking.
Shifting gears: Executing digital strategy at two speeds
Accenture
JULY 20, 2015
Digital disruption has opened up the competitive playing field in banking. Other players include large digital leaders who are extending banking services into non-banking digital ecosystems where they are. Fintech start-ups are influencing customer expectations and affecting specialized revenue streams.
Digital Culture: The Missing Piece in Digital Banking Strategies
The Financial Brand
MARCH 3, 2021
Many banking providers are so focused on digital strategy and new technologies that they ignore how their people fit into the puzzle. The post Digital Culture: The Missing Piece in Digital Banking Strategies appeared first on The Financial Brand.
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70% of Wells Fargo’s client interactions are digital
BankInovation
SEPTEMBER 12, 2023
NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 trillion bank, said at Finovate Fall 2023.
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Four digital banking trends to watch in 2020
ATM Marketplace
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
Jump-Start Your Financial Institution’s Digital Strategy
The Financial Brand
APRIL 12, 2019
Eight critical steps that will help accelerate digital transformation at banks and credit unions facing stiff new competition from all sides. The post Jump-Start Your Financial Institution’s Digital Strategy appeared first on The Financial Brand.
LendingClub Gets OK To Acquire Radius Bancorp
PYMNTS
JANUARY 19, 2021
And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”). Timing, as they say, is everything.
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Digital banking is ready to take off in Latin America
Celent Banking
APRIL 25, 2016
As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt. As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. They launched in March of this year.
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Citi Commercial develops digital banking portals, partners with fintechs
BankInovation
MARCH 15, 2022
Citi Commercial Bank will deliver automated origination and servicing capabilities to high-growth international markets throughout 2022. Citi Commercial Bank, which operates under the umbrella of the $2.3
Who Owns Digital? Ugh, That’s the Problem for Bankers
Gonzobanker
JULY 20, 2022
When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!
JPMorgan revamps digital strategy team after three leaders exit
American Banker
FEBRUARY 6, 2020
JPMorgan Chase is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives.
Improved Digital Banking Customer Experiences Requires Operational Excellence
The Financial Brand
SEPTEMBER 26, 2021
Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
Traditional Bank Stakes Its Future on Daring Digital Strategy
The Financial Brand
DECEMBER 16, 2019
Community bank goes modern in a big way by pioneering a new core system and partnering with an unusual fintech-powered mobile banking club. The post Traditional Bank Stakes Its Future on Daring Digital Strategy appeared first on The Financial Brand.
NCR chosen to support Provident Bank's digital strategy
The Paypers
APRIL 17, 2019
(The Paypers) US-based Provident Bank has chosen NCR Corporation ’s Digital Banking platform to improve customer experience.
Helping FI’s Develop Their ‘FinTech Sense’
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.
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Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why)
The Financial Brand
OCTOBER 8, 2018
The bank is betting everything on an innovative alternative to the tech-heavy, AI-saturated strategies drenching fintechs and other competitors. The post Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why) appeared first on The Financial Brand.
Why getting digital banking right could prove vital in the Gulf
NCR
APRIL 16, 2018
.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.
Annual Trends Reports
Javelin Strategy & Research
NOVEMBER 8, 2024
With one report per practice area, we offer strategic insights across Digital Banking, Fraud & Security, Payments, and Wealth Management. Whereas previous iterations of growth and optimism tended to focus on crypto as. As advisor and investor behaviors evolve with workflow automation, th.
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HSBC India pursues digital strategies to expand business
The Paypers
MAY 20, 2016
(The Paypers) HSBC has unveiled closing almost half its branches in India to rely more on digital banking and expand its consumer business in the South Asian nation.
Goldman Sachs: Marcus Deposits At $97 Billion As 2020 Ends
PYMNTS
JANUARY 19, 2021
Read More On Earnings: Bank Of America’s Mobile Banking Customers Top 30 Million Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies) Q4 Earnings Show Big Banks Fared Better Than Expected In 2020 Citi Q4 Earnings Show Digital Banking Growth, Drop In Card Spending.
Banks Should Make 2024 a True ‘Year of Digital’
Gonzobanker
MARCH 28, 2024
Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Choosing a new partner is no small feat.
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120 The power of three applies to governing your digital transformation
Accenture
AUGUST 16, 2015
Most banks split the execution of any change with detailed handover between various disciplines. This traditional approach does not work for a digital strategy. Successful, scalable digital transformation requires three important roles: The technology entrepreneur, the banking entrepreneur and the. Read more.
Take Advantage of FSI Data to Illuminate Customer Relationships
Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Something he mentioned during the call stuck with me.
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Creating a Secure, Friction-Free Digital Banking Experience
NCR
APRIL 5, 2016
According to Goldman Sachs analysts, non-traditional digital banking startups are already jeopardizing around $4.7 Acquiring and retaining consumers in a fiercely competitive marketplace — flooded with waves of non-traditional players — requires a consumer-centric digital strategy.
Biggest Mistake in Digital Strategy Is Forgetting Client Relationships
American Banker
JUNE 24, 2016
Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.
How financial services can build trust in the digital age
Bobsguide
SEPTEMBER 5, 2022
Other banks have taken different approaches, including the use of video banking. The use of such video has increased access to financial services and provided assistance for customers who perhaps are unable to use ‘self-service’ options in new digital banking spaces. Customers at the core. The way forward.
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D3 Secures $10M For Digital SMB Banking Efforts
PYMNTS
JUNE 28, 2016
Reports said D3 raised $10 million from West Partners for its digital SME and consumer banking tool, which is extended to existing financial institutions that want to strengthen their digital banking services for SME customers. ” Efforts to keep up with demand, he added, are what attracted investors.
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Punching above its weight: Small N.J. bank uses tech to take on big rivals
American Banker
JUNE 3, 2020
David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.
2023 Trends & Predictions
Javelin Strategy & Research
NOVEMBER 15, 2022
Banner Section Home Rss.xml 2023 Trends & Predictions Javelin’s Trends & Predictions reports look at the coming year across the range of Javelin Strategy & Research’s practice areas—digital banking, fraud & security, payments, and wealth management—and highlight the compelling challenges and opportunities likely to emerge.
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Making Digital Card Features Stick – And Sticky
PYMNTS
SEPTEMBER 23, 2020
In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said.
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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions
Abrigo
JUNE 4, 2024
As Abrigo CEO Jay Blandford pointed out, community banks make up the only physical banking presence in one in three U.S. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We How do you make it 'my bank' for a 16-year-old heading to college?
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Today In Digital-First Banking: Unifimoney Teams With Nium For Transfers; Volante Lands Grupo Financiero Banorteas As New Client
PYMNTS
OCTOBER 22, 2020
Volante says it will work with the bank to bring its international payments infrastructure more up to date. Banorte will link all related systems to Volante’s VolPay, which will assist with orchestrating and handling international transactions while speeding up its digital strategy.
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