Gonzobanker

JULY 20, 2022

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

The Financial Brand

DECEMBER 16, 2019

Community bank goes modern in a big way by pioneering a new core system and partnering with an unusual fintech-powered mobile banking club. The post Traditional Bank Stakes Its Future on Daring Digital Strategy appeared first on The Financial Brand.

Digital Strategies 24

Digital Strategies Strategy Community Bank Community 24

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Choosing a new partner is no small feat.

Digital Banking 120

Digital Banking Customer Experience Strategy Exercises 120

The Financial Brand

OCTOBER 8, 2018

The bank is betting everything on an innovative alternative to the tech-heavy, AI-saturated strategies drenching fintechs and other competitors. The post Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why) appeared first on The Financial Brand.

Digital Strategies 28

Digital Strategies Strategy Branding Innovation 28

PYMNTS

SEPTEMBER 23, 2020

In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said. Simple: Start with the cards.

Cards 283

Cards Meeting Mobile Digital Strategies 283

PYMNTS

JANUARY 19, 2021

Loans tied to its cards should reach at least $20 billion in 2024, as the bank noted in an update to its strategic plan.

Digital Strategies 152

Digital Strategies Strategy Cards Conference 152

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Javelin Strategy & Research

NOVEMBER 8, 2024

With one report per practice area, we offer strategic insights across Digital Banking, Fraud & Security, Payments, and Wealth Management. Whereas previous iterations of growth and optimism tended to focus on crypto as. As advisor and investor behaviors evolve with workflow automation, th.

Trends 40

Trends Report Fraud Digital Banking 40

PYMNTS

OCTOBER 22, 2020

Plus, DBS Bank has launched a new live online tracking function for international collections that will utilize SWIFT Global Payments Innovation (gpi) technology. Unifimoney, the neobank upstart, is teaming with Singapore FinTech Nium for real-time money transfers throughout the world.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

PYMNTS

JANUARY 11, 2021

Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals. Morgan makes strides in its own digital transformation journey, collaboration with FinTechs will be valuable in developing products and services to better address treasurers' shifting needs, too.

Payments 198

Payments Strategy Fintech Tools 198

Fintech Labs Insights

DECEMBER 7, 2020

As the year (finally) winds down, it’s not too late to take in a fintech event with 6 coming up this week and next. While most conferences are waiting for more info on COVID and vaccines before committing to 2021 dates, we will keep you up-to-date on all the events, virtual and hopefully the other kind on our Fintech Conference Calender.

Conference 15

Conference Fintech Financial Technology Digital Strategies 15

American Banker

JUNE 24, 2016

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

Digital Strategies 53

Digital Strategies Strategy Millennials Tools 53

PYMNTS

JUNE 11, 2018

But in an environment in which compliance pressures are rising, profits are declining and competition from FinTechs continues to build, the way in which corporate banks manage their data can mean sink or swim. Unlocking this data is critical to their digital transformation and competitive vigor.”

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Data Management Analytics Compliance 100

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

BankInovation

APRIL 5, 2022

The latest EFMA-Infosys Finacle study reveals that — thanks to their accelerated digital transformation during the pandemic — incumbent banks are showing greater innovation maturity today than they did a year ago. Incumbent banks have been seriously disrupted by big tech and fintechs in recent years.

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Study Innovation Fintech Digital Strategies 98

Gonzobanker

DECEMBER 5, 2018

CorePro (from Social Money acquisition ) brought a platform that fintechs and banks can use to gather deposits and provide PFM-like capability. Believe us when we say we get “experience,” but hard-nosed bank execs are looking at their resource spend and increasingly (and rightly) saying, “Show me the money.

Fraud 101

Fraud Austin Fintech Lending 101

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. At some point, almost every fintech company has written off an investment or expenses. That will be the reality at banks as well. Reality According to Customer Experience Executives.

Customer Experience 116

Customer Experience Strategy Community ATM 116

Fintech Labs Insights

JULY 31, 2014

I was on a call today with the digital strategy committee of a large U.S. It was clear from their line of questioning that they are grappling with how to prioritize among the many major opportunities on the digital side. In semi-prioritized fashion, here are my first three recommendations for 2015. More will follow.

Digital Banking 27

Digital Banking United States Google Digital Strategies 27

Fintech Labs Insights

SEPTEMBER 16, 2016

Alkami Technology , which demoed at FinovateStartup 2009 as iThryv and transitioned to its current incarnation a year later , announced this week that Desert Schools Federal Credit Union will use its ORB (Online Relationship Builder) digital banking platform.

Digital Banking 12

Digital Banking Technology Arizona Texas 12

Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” Ready to compete against big banks, fintechs and non-bank lenders? In a recent American Banker.

Lending 115

Lending Community Bank Community Data 115

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 113

Technology Resources Fraud Strategy 113

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.

Strategy 147

Strategy System Risk Management Technology 147

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134

Fintech Labs Insights

JANUARY 19, 2016

A look at the companies demoing live to 1,500 fintech professionals. Meniga is the European market leader of next-generation online banking solutions. Its award winning software helps banks across the world improve and expand their digital banking user experience. Register today. .

User Experience 12

User Experience Digital Strategies Software Digital Banking 12

Independent Banker

NOVEMBER 25, 2015

Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We We had just begun to really start talking about the digital space then,” he recalls.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

JUNE 11, 2018

Attendance at American Banker’s Digital Banking conference has grown significantly since I was here in 2016, reflecting the obvious interest levels in digital, yet the vibe remained largely the same as two years ago…. See you can align your business and digital strategy. Huge missed opportunity.

Conference 69

Conference Digital Banking Austin Digital Strategies 69

Gonzobanker

APRIL 24, 2019

Umpqua Bank ’s Rilla Delorier had to follow that. It was a tall order, but Delorier nailed it with “No more chasing Chase” but leading the “democratization of private banking” with Umpqua’s Go-To approach, replacing digital strategy by “digitizing the bank’s strategy.”

Branding 114

Branding Conference Strategy Oregon 114

Fintech Labs Insights

DECEMBER 5, 2016

Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication. Importantly, the technology is built to make it easier for individuals to protect themselves, delivering both security and convenience.

Security 12

Security Mobile Technology America 12

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Deutsche Bank labs connect technology startups with the bank’s internal teams, enabling them to adapt new products and solutions to better serve clients and employees.

Innovation 78

Innovation blockchain Technology Groups 78