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Building a Discipline to Drive Digital Banking Strategy

Gonzobanker

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.

Strategy 158
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Making Digital Card Features Stick – And Sticky

PYMNTS

In other words, time is officially up for FIs to dither when it comes to digitizing. “It It really has highlighted the digital divide in financial services between the organizations that had formulated and executed a true digital strategy prior to COVID and those that didn’t,” Piatt said. Moving Forward .

Cards 283
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The Three Things Every Digital-Card App Needs

PYMNTS

“The big difference from what we saw even just 10 or 12 months ago when it comes to digitization is that banks are really starting to understand this is where they want to invest,” Piatt said. “To To bring it to a fine point, the pandemic has clearly separated institutions into two buckets — the digital haves and the have-nots.

Cards 334
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Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Something he mentioned during the call stuck with me. The fewer companies I have to deal with, the better!

Data 294
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How Credit Unions Are Moving The Consumer’s Basic Banking Needs Digital

PYMNTS

Because no matter where members are in their life stage, [they require] a way to make payments to meet their lifestyle — their everyday needs.”. Before COVID-19, we saw our credit unions adopting low- or no-touch [technology] simply because we know it meets people’s needs for a fast and easy experience.

Payments 223
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Financial Brand Forum 2019: 5 Wins in 5 Minutes

Gonzobanker

Or as Vons Credit Union ’s Jay Lassiter put it in a breakout, “Everything we do has to be targeted and 20% of our team is out in the field meeting with prospects where they work … supported by QR code info in breakrooms that drive mobile app downloads.”. Umpqua Bank ’s Rilla Delorier had to follow that.

Branding 132
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Key takeaways from ThinkBIG 2024: Insights for banks and credit unions

Abrigo

Takeaway 2 The panel encouraged banks and credit unions to change their approach to compliance and technology, getting compliance involved sooner in new initiatives to encourage safe innovation. The panel provided a few ideas on balancing services to meet these customers' needs. It's hard work but necessary," he said.