PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials.

Video 224

Video social media Millennials Data 224

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

JUNE 9, 2020

The alternate payment company said the offering is available through its app, which users can download from the Google Play Store or App Store. Affirm said that millennials and Generation Z comprise more than half of Affirm’s user base and are “especially suspicious of the fine print and hidden fees linked with traditional banking services.”

FDIC 151

FDIC Millennials Google Payments 151

PYMNTS

MARCH 13, 2017

As banking becomes more digital, more financial institutions are turning to technological solutions to bring more customers on board. Several banks are rolling out banking solutions that are specifically focused on winning over millennial customers as they come of age and join the marketplace as adults.

Report 149

Report Digital Banking Millennials Tools 149

PYMNTS

FEBRUARY 25, 2020

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers. What is changing are the card habits of demographic groups.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. For Bank of the West, this has meant trying to get in front of expectations rather than perpetually attempting to catch up.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Download the free report to find out how fintech is shaping the future of wealth management and investing. Download the free report for all the details. Estate planning gets a digital makeover . The outlook for Baby Boomer fintech.

Millennials 73

Millennials Fintech Tools Fraud 73

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JUNE 21, 2017

June’s PYMNTS Digital Banking Tracker™ looks at the latest trends in the digital banking space, including efforts by banks and FinTechs to give consumers new insights into their finances and the latest developments on the path toward Open Banking. About The Tracker.

Report 131

Report Digital Banking Millennials Fraud 131

PYMNTS

DECEMBER 21, 2016

The December edition of the Digital Banking Tracker™ details how financial institutions are working to help their consumers stay in good fiscal shape next year. Meanwhile, FinGo and eWise are also offering a new app to help millennial customers manage multiple bank accounts from a single screen. About The Tracker .

Mobile 100

Mobile Report Digital Banking Exercises 100

PYMNTS

MAY 12, 2020

percent of national banks, versus 77.5 percent of local and regional banks, according to respondents. Overall, national banks offer 6.9 separate app features on average, while digital banks offer seven and local and regional offer 6.6. Another popular feature — reporting cards lost or stolen — is offered by 86.2

Regional 241

Regional National Cards Mobile 241

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. The Right Tool for Millennial Shoppers? This is especially true of millennial consumers who are more likely to consider a store’s values when making a purchase than other generations.

Millennials 117

Millennials Digital Banking Survey Tools 117

PYMNTS

DECEMBER 22, 2016

According to Chris Britt, CEO of mobile-first banking platform Chime, consumers are getting frustrated with larger, traditional financial institutions. And this frustration has created an opening for digital banking newcomers like Chime to swoop in and address these consumers’ concerns. The millennial advantage.

Millennials 100

Millennials Digital Banking Mobile Industry 100

PYMNTS

APRIL 18, 2017

From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital banking landscape.

Report 110

Report Digital Banking Tools Technology 110

PYMNTS

NOVEMBER 30, 2020

This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively. For more insights, download the report. We also found that there is good reason for card issuers to provide location sharing-based fraud protection. These are just a few of the findings illuminated by our research.

Fraud 171

Fraud Data social media Millennials 171

PYMNTS

SEPTEMBER 21, 2016

According to recently released research from the American Bankers Association, mobile banking is becoming increasingly popular among consumers of young ages. Members told us they had been using other voice technologies, like the Alexas or Siris of the world, and they wanted to use the voice command to do their banking,” Advani explained.

Digital Banking 100

Digital Banking Mobile Apple Millennials 100

PYMNTS

JULY 1, 2020

Nearly 44 percent of respondents said they would be “very” or “extremely” interested in downloading it. The rate rises to 60 percent among bridge millennials, those between the ages of 30 and 40. . The results? Such an app could potentially involve as much as $2 trillion in card spending. .

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 To learn more about what consumers want from their banking apps, download the Playbook. percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

JANUARY 24, 2020

Consumers are downloading banking apps in record numbers, but they’re not always blown away by what they’re getting. percent) think bank apps should be easier to use. Six Sides of the Bank App Persona. Control vs. Chaos? That’s a painful disconnect for a connected economy (like the one we’re in now). Fair enough.

Mobile 166

Mobile Fraud Millennials Security 166

PYMNTS

JULY 31, 2017

In an effort to better serve millennial business owners, Sandia Laboratory Federal Credit Union partnered with Alkami Technology to offer more digital banking solutions, including bill pay, personal finance management tools and P2P services. Some of these partnerships were specifically aimed at helping SMBs. About the Tracker .

Report 114

Report Innovation Regulation National 114

CB Insights

DECEMBER 10, 2020

Bank of America, for one, saw profits drop 16% year-over-year (YoY) in Q3’20 to $4.9B. The pandemic has also accelerated recent trends in banking, especially among the millennial demographic, which tends to favor digital banking and online brands over traditional banks. First name. Company Name. First name.

America 101

America Lending Cards Capital 101

PYMNTS

MARCH 17, 2016

PYMNTS recently caught up with Matthew Lehman, KeyBank’s SVP, Head of Online and Mobile, to discuss the evolution of digital banking and how a full-service bank is embracing digital and evolving along with its customers. Digital adoption – no longer solely a millennial-focused play.

Digital Banking 100

Digital Banking Mobile Millennials Innovation 100

PYMNTS

MAY 21, 2016

The bank opted to pilot the technology in its student app, he said, because millennials are known early adopters. To download the May edition of the Digital Banking Tracker™, click the button below. The app that we launched it in is an app for students,” he said. “We You may want to try asking Siri.

Technology 115

Technology Trends Maine Digital Banking 115

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

PYMNTS

MARCH 2, 2020

According to the PYMNTS Bridging The Gap: Mobile Card App Adoption report indicates that nearly two-thirds of consumers use their digital banking app at least twice a week, over 90 percent of Gen Z consumers have downloaded mobile card management apps and 70 percent of consumers report the mobile app is their preferred tool for card management.

Innovation 222

Innovation Data System Mobile 222

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. Double-Edged Digital Banking Sword. The other half offers something very out-of-date.

Mobile 100

Mobile Community Bank Tools Community 100

Banking 2020

FEBRUARY 9, 2016

alone will be using mobile banking. Consumers are hungry for new ways to make their banking easier and more efficient. Proactive banks have an opportunity to transform consumer behavior, win millennial customers and satisfy existing customers by taking advantage of the unique differentiation opportunity of mobile.

Mobile 40

Mobile Industry Millennials Survey 40

Independent Banker

OCTOBER 29, 2014

But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. s entry into the payments business with Apple Pay. Ed Bachelder, payments consultant.

Mobile 105

Mobile Community Bank Community Technology 105

CB Insights

OCTOBER 10, 2018

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future.

Retail 78

Retail Cards Millennials Mobile 78

CB Insights

JULY 11, 2019

get the building the bank of the future report. Download the free report to find out about the rise of digital banking, challenger bank strategies and how incumbents are fighting back. As a result, consumer adoption is at an all-time high. Business model transparency with competitive pricing and fees.

Fintech 64

Fintech cryptocurrency Examples Cards 64

Banking 2020

NOVEMBER 18, 2015

Instead of physically going to a bank, 69 percent of mobile media customers are accessing banking accounts and transferring funds from the convenience and flexibility of their phones. The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers.

Strategy 40

Strategy Mobile Digital Strategies Data 40

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Download the white paper on this survey. FICO Admin. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

NOVEMBER 18, 2019

Chrome , Google’s search app, surpassed five billion downloads in June of 2019 across both the Android and iOS ecosystems. According to that same study, among bridge millennials , the consumer group between the ages of 30 and 40 who represent the first generation of connected consumers with buying power, Google rises to No.

Google 177

Google Study Payments Branding 177

CB Insights

NOVEMBER 5, 2019

Download the free report to find out how Asia’s internet giants are creating the playbook for fintech super apps. WeBank , a Tencent-backed digital bank that is reportedly valued at $21B, is also expanding credit to China’s small businesses. learn about asia internet giants’ fintech playbooks.

Fintech 51

Fintech social media Marketing Analysis 51

Fintech Labs Insights

AUGUST 1, 2016

Econiq’s Conversation Hub uses color-coded conversations to help bank and insurer frontline staff, operational management and executives avoid disconnected customer conversations in branches and contact centers. The platform uses instant video chat and guided browsing with no downloads or installations.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JUNE 4, 2020

By contrast, digitally savvy FIs that had already been boosting their mobile capabilities are seeing more than a 360 percent increase. OnDot has seen the open rate on FIs’ downloaded mobile apps more than double, from about 35 percent in the pre-COVID-19 era to 79.06 It’s not just about digital self-service.

Mobile 141

Mobile UX Cards Payments 141