Abrigo

AUGUST 13, 2024

10 good podcasts for bank & credit union execs & staff These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. Bank Slate Convos 6. Main Street Banking: A Podcast for Community Bankers 8. Banking on Digital Growth 9.

Fraud 221

Fraud Community Community Bank Lending 221

PYMNTS

SEPTEMBER 13, 2019

Rampant data breaches have left consumers on edge about digital fraud. They are not only anxious that their personally identifiable information may be compromised, but also skeptical that their financial institutions (FIs) would be able to spot fraud when it happens. Similarly, 54.1

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

AUGUST 3, 2017

Back in 2004, fraud was on the rise globally. Digital fraud was a new beast, and people didn’t know any better than to be tricked by phishing emails that today would raise red flags for even the most technologically illiterate consumers — sketchy email addresses, poor grammar and those classic sob stories from Nigerian princes, to name a few.

Fraud 123

Fraud Payments Security Data 123

Independent Banker

JUNE 30, 2022

What is synthetic identity fraud? In recent years, the emergence of synthetic identity fraud has highlighted many gaps in legacy systems’ ability to keep up with tech-savvy fraudsters. The challenges of synthetic identity fraud. Exposure to synthetic identity fraud increases with digital adoption.

Fraud 91

Fraud Training Leadership Resources 91

PYMNTS

MARCH 25, 2020

Digital fraud continues to flourish, with recent surveys finding that security breaches have increased 67 percent since 2014 and 11 percent since 2018. Organizations and security developers are investing billions of dollars in fighting these fraud attempts. Developments From Around the World of Digital Fraud.

Fraud 148

Fraud Security Resources Survey 148

PYMNTS

MARCH 28, 2019

That includes, at the most basic level, mobile and digital banking. A full 90 percent of consumers said their top online activity was personal banking , according to the latest edition of PYMNTS’ Digital Banking Tracker — and 60 percent reported regularly using at least one financial services app.

Fintech 196

Fintech System Fraud Security 196

PYMNTS

OCTOBER 4, 2019

Once upon a time in the 1960s, banks were building a series of one-off card-based solutions , much the way today in the ending days of the 2010s we see global digital banking, mobile wallets and alternative underwriting schemes building one-off tech-based solutions for financial services products. Goldman’s Marcus Has Lost $1.3B

Fraud 108

Fraud Google Apple Chicago 108

PYMNTS

OCTOBER 22, 2020

In addition, we developed an array of new DIY servicing capabilities, including enhanced functionality to facilitate payments, report fraud and send past-due notifications. In addition, we implemented several fraud detection enhancements that we deemed critical amid customers’ increased eCommerce spending.

How To 130

How To User Experience Fraud Cards 130

Abrigo

JUNE 4, 2024

watch now Takeaway 1 Banking professionals face challenges posed by interest rate changes. The ThinkBIG panel gave several perspectives on how to approach credit quality and deposit stability. How do you make it 'my bank' for a 16-year-old heading to college? It's hard work but necessary," he said.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

OCTOBER 29, 2018

Banks must now allow consumers access to third-party digital banking tools and products, which could reduce the amount of transactions performed through its own channels, likely having a negative impact on the collection of customer data — many banks use this data to distinguish between legitimate customers and phony transactions.

Security 192

Security Fraud Tools Data 192

FICO

NOVEMBER 10, 2020

I am always glad to see headlines like this one, which ran last summer in The New York Times: “ How to Reduce Credit Card Fraud.” Every Transaction Is Assessed for Fraud. FICO’s patented and proven fraud analytic capabilities have helped organizations save $90 billion+ per year. Steps Ahead of Financial Criminals.

Fraud 98

Fraud Cards Analytics Mobile 98

PYMNTS

JANUARY 21, 2021

And then you figure out how to create the opportunity to move them to that perfect persona that ultimately satisfies the goal of loyalty to the credit union.”. She also pointed to PSCU’s recently announced Enhanced Fraud Services solution, which helps CUs focus on prioritizing and battling certain types of fraud. “We

Analytics 240

Analytics Fraud Trends Mobile 240

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

MAY 25, 2020

The risk of infection is not bank customers’ only concern during the outbreak, however. Digital fraud and other forms of financial crime are also on the rise due to the uncertainty and confusion surrounding the crisis. COVID-19-Related Fraud. Several banks in the U.K. Tapping Human Intelligence and AI.

Fraud 167

Fraud social media Security Guidelines 167

PYMNTS

JULY 29, 2019

At the time the transaction was announced, the companies said users would benefit from a “highly complementary combination” that offers a range of payments and financial services, spanning account processing and digital banking, integrated payments and the Clover POS system, among other products and services.

Data 185

Data Leadership Taxes System 185

PYMNTS

NOVEMBER 29, 2017

According to the forthcoming digital bank-and-brokerage service combo’s co-founder and CEO, Stephane Lintner, the firm is launching a model that reimagines security in the digital age. In the future, Lintner hopes to bring his bank’s services to an arena he sees as a natural extension: cryptocurrency security.

Digital Banking 108

Digital Banking Trends Security Regulation 108

PYMNTS

MAY 27, 2020

The ATM has emerged as one of CUs’ most important tools in this member engagement effort, in fact, with many investing in digitally-enabled ATM kiosks that provide members with on-demand videoconference consultations and a full range of digital banking services. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

FICO

AUGUST 26, 2021

It’s a question FICO’s fraud head honcho, TJ Horan, pondered back in 2016 , when the nascent real-time person-to-person (P2P) payments service Zelle was relaunched by a small consortium of banks (see below). How to Fight Real-Time Payments Fraud. Packaged real-time payments fraud ruleset. “Do you Zelle?”

Fraud 52

Fraud How To Payments US 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

DECEMBER 29, 2020

Getting on board with a new payment system — especially one that sends funds irreversibly and in real time — requires FIs to make many changes to internal processes like fraud-fighting s trategies.

Payments 311

Payments Strategy United States Report 311

PYMNTS

NOVEMBER 27, 2019

Though FinTech firms have kick-started the competitive landscape, traditional FIs are also viewing these new market entrants as valuable partners that can enable the rollout of digital banking products more quickly than if those banks were to develop solutions in-house. As the U.S.

Fraud 111

Fraud Fintech Digital Banking Payments 111

PYMNTS

OCTOBER 19, 2018

There hasn’t been a surge in the amount of fraud specifically targeting financial services firms, but the overall fraud rate is climbing, particularly as consumers embrace mobile banking applications and digital banking channels. “We Using data to fight fraud. Detection is really important,” he noted.

Fraud 100

Fraud System Knowledge Base Tools 100

PYMNTS

DECEMBER 28, 2018

Pierce said the consumer data shows that 13 percent of credit union members have been a victim of card fraud , and 4 percent have had their identities stolen in the last year alone. Moreover, Lynch told PYMNTS, the fraud is coming across on all channels. So, they are just as covered by fraud liability.

Mobile 131

Mobile Fraud Security Cards 131

South State Correspondent

SEPTEMBER 30, 2022

In addition, this cost segment includes the cost of pursuing fraud and negative balance management. From the above, you can see one of the main reasons to invest in digital account opening – its many automated processes. As traditional branch deposit gathering slows, the marginal cost for these banks will continue to increase.

Operations 361

Operations Marketing Data Analytics 361

PYMNTS

OCTOBER 11, 2018

But the tools don’t matter — not to the credit unions or to their members — if no one can use them, or staff doesn’t know how to promote them,” he stated. And that data, Fagan noted, is extremely useful in a variety of contexts — like fraud mitigation. It can’t just be working in theory; it has to work in our 900 credit unions.”.

Fraud 140

Fraud Training Cards Tools 140

Independent Banker

DECEMBER 31, 2022

“If I talk about Bank of Tampa’s vision, we want to be great at our personal relationships and upgrade our digital capabilities so that we get as close as we can to being a best-in-class digital bank,” Lakoumentas says. Address fraud and security. According to “The State of Fraud and Financial Crime in the U.S.,”

Trends 140

Trends Payments Community Bank Texas 140

FICO

FEBRUARY 5, 2018

How is application fraud evolving? And what should fraud leaders be doing to manage fraud risk in a digitally connected world? To answer those questions, we spoke with a man with 25 years of experience in fraud management, Bob Shiflet. How did you liaise with other groups within the business?

Fraud 60

Fraud Management Analytics Strategy 60

PYMNTS

APRIL 19, 2018

He and his team, at The Open Vault (TOV) are looking to keep pace with other banks by debuting their own AI integrations. TOV also debuted a fraud-fighting solution in 2017, designed to identify potentially suspicious transactions. The bank is doubling down on its AI development in 2018, Wong noted.

Fraud 100

Fraud Digital Banking Technology Fintech 100

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

APRIL 1, 2019

The root of trust, Lynch noted, is always going to be security for consumers, because that is first and foremost what consumers look to banks to do — keep their funds secure. percent cited fraud protection and 33 percent cited data security as their key priorities for the next three years of innovative development at the credit union.

Innovation 141

Innovation Fintech Fraud Security 141

FICO

JANUARY 25, 2021

The goal of CIM is to meet regulatory rules and legislation, prevent fraud and financial crime, and manage risk—all while making it simple for customers to transact. It is also an area targeted by criminals for fraud and money laundering and comes under serious regulatory scrutiny. Fraud prevention. Document verification.

Management 98

Management Fraud Customer Experience Compliance 98

FICO

MARCH 30, 2023

This got me thinking about how the seemingly innocuous shift to digital is impacting things on a macro level. Both from a cash and a fraud perspective, my curiosity was piqued, and I fell down the rabbit hole to learn more. Fraudsters Love Digital Real-Time Payments All this rapid change is great for one thing — fraud.

Fraud 52

Fraud ATM South Carolina Management 52

FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19.

Fraud 52

Fraud Management Handbook Cards 52

FICO

MAY 6, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are completing our series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Read my post: 11 Commandments of Digital Banking: The Customer Journey.

Digital Banking 52

Digital Banking System Data Customer Experience 52

PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Banking is, of course, about more than account balances. Banking is, of course, about more than account balances.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

JULY 13, 2020

This fraud type occurs when bad actors seize control of victims’ bank or online merchant accounts and spend ill-gotten funds, and it is likely to become more frequent until FIs can demonstrate that their defenses are strong enough to deter criminals’ attempts.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. Few financial institutions now use true artificial intelligence — fresh PYMNTS data puts the percentage in the U.S.

Fintech 211

Fintech Mobile Analysis Technology 211