PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. 5), J.P.Morgan CEO Jamie Dimon said banks that don’t adapt in how they deal with customers will go the way of the dinosaurs. “We

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Bank Innovation

JANUARY 10, 2018

EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.

Digital Banking 276

Digital Banking Technology Regional Mobile 276

Bank Innovation

JULY 30, 2018

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. It revealed that while 59% of consumers surveyed paid bills online, more than half of them said they did not trust the […].

Online 186

Online Digital Banking Survey Trends 186

Chris Skinner

NOVEMBER 6, 2018

Simon Vans-Colina, Monzo’s lead engineer for Open APIs, was talking about their approach to partnering with others in an API ecosystem, including TransferWise and Investec Bank. What was not surprising is that the lion’s … The post How online gaming created a challenger bank appeared first on Chris Skinner's blog.

Online 305

Online Digital Banking Innovation Fintech 305

Bank Innovation

SEPTEMBER 19, 2018

It’s been quite a busy year for Germany’s first digital-only challenger bank Fidor. The bank launched two more digital banks this year, and Fidor Chief Commercial Officer Ge Drossaert told Bank Innovation there is yet another bank in the works. We […].

Digital Banking 210

Digital Banking Innovation Operations Online 210

Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. Consumer Trust Drives Open Banking . Open banking in the APAC has been following a step or two behind the EU’s initiatives. and the U.S.

Innovation 245

Innovation Regulation Digital Banking Security 245

Bank Innovation

AUGUST 23, 2017

China Citic Bank and search engine Baidu got the greenlight to go forward with their joint online banking venture. The digital bank, which is called aiBank, will offer deposits and loans to individuals and small businesses. The bank will be exclusively online, according to reports, […].

Online 186

Online Digital Banking Report Lending 186

PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers.

Google 298

Google Digital Banking Course Branding 298

Bank Innovation

FEBRUARY 12, 2018

Citigroup is setting up an innovation lab in London. The decision to set up this lab comes at the heels of U.K.’s s preparation for Brexit, not to mention the new PSD2 regulation that went live some weeks earlier. Citigroup’s lab will employ 75 tech experts. It will be located in one of WeWork’s shared workspaces […].

Innovation 218

Innovation Regulation Digital Banking Online 218

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. consumers released today by biometric identity solutions […].

Survey 308

Survey Digital Banking Mobile Online 308

Bank Innovation

APRIL 11, 2019

New data shows that consumers -- and financial institutions -- are more inclined toward greenfield digital banks. In a recent survey by Fiserv, 86% of respondents said they would consider leaving their bank, if they could not easily manage their accounts online. Additionally, 82% of respondents […].

Digital Banking 199

Digital Banking Survey Online Data 199

Bank Innovation

NOVEMBER 28, 2017

French bank Société Générale will be closing 300 of its branches as it expands it digital banking capabilities and moves to cut costs, the bank announced yesterday. The plan, which will take place over a three year period, will shutter 15% of the bank’s branch network, as well as cut 900 jobs.

Digital Banking 250

Digital Banking Online Fintech Retail 250

Bank Innovation

APRIL 10, 2018

Long before PSD2 arrived ( the European regulation that requires banks to open their platforms to fintechs), the U.K. had already established itself as a hub in Europe for digital banks like Revolut, Monzo etc. And indeed, these digital banks are growing in popularity, at least when it comes to people knowing they exist.

Digital Banking 220

Digital Banking Regulation Fintech social media 220

PYMNTS

JULY 30, 2020

Shopify also reported earnings that reflected the expanding digital shift for consumers, with the company noting a rise in the number of stores on its platform and consumer spending at those merchants. 41.4%: Portion of credit union execs who believe challenger banks will be a significant competitive threat in the near future.

Online 192

Online Data Tools Strategy 192

PYMNTS

APRIL 24, 2020

Digital transformation is essential for financial institutions’ (FIs) success, but what such a transformation entails has shifted in recent years. Ensuring that customers can access fast and secure services is critical and one of the many reasons legacy and challenger banks alike are shifting how they view many processes.

Digital Banking 207

Digital Banking Cards Tools Examples 207

Bank Innovation

JULY 9, 2018

For a digital bank, time to market is one of the most important innovation mandates. For Lasha Gurgenidze at Tbilisi, Georgia-based TBC Bank, this mandate combined with low operational costs were the two fundamentals he and his team followed in launching TBC’s digital-first Space Neobank. “We

Georgia 284

Georgia Innovation Digital Banking Operations 284

PYMNTS

MAY 29, 2020

Allowing customers uninterrupted access to their online financial accounts and processing digital payments quickly is critical during this time as brick-and-mortar branches are either closed or on limited hours. Challenger banks are continuing to employ cloud technologies as legacy financial entities take their own steps forward.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

Bank Innovation

APRIL 24, 2018

Digital banking is bringing more consumers than ever into the fold of the financial ecosystem, especially as branches, and other physical products, wane in necessity: take non-prime Americans, for example.

Online 186

Online Study Examples Digital Banking 186

PYMNTS

MARCH 27, 2019

Hong Kong has issued its first digital banking licenses, in a move toward strengthening the city’s financial sector, according to reports. The Hong Kong Monetary Authority (HKMA) gave the licenses to three outfits: the first went to Livi VB, a joint venture between the Bank of China (Hong Kong), JD Digits and Jardines.

Digital Banking 158

Digital Banking Fintech Customer Experience Branding 158

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

Bank Innovation

JANUARY 22, 2018

EXCLUSIVE – British money management app Emma has integrated with challenger bank Monzo today. Last week Bank Innovation reported Emma’s plans to partner with digital banks like Monzo and Revolut. Today, Monzo released a statement confirm that integration.

Innovation 268

Innovation Digital Banking Management Report 268

Bank Innovation

FEBRUARY 15, 2018

Azlo, a digital banking startup geared towards freelancers and the self-employed, has formally launched in the U.S., the company announced today.

Digital Banking 170

Digital Banking Company Online 170

PYMNTS

NOVEMBER 27, 2019

In addressing the innovation gap that exists between credit unions and their larger financial institution (FI) brethren, credit unions (CUs) may be perceived to be at a disadvantage, at least when it comes to dollars.

Innovation 215

Innovation Millennials Technology Examples 215

Bank Innovation

AUGUST 5, 2016

Not really, though marketing about digital efforts may make it appear that way.

Capital 150

Capital Online Millennials Tools 150

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. Other FIs are turning to chatbots as more consumers embrace digital banking, too.

Digital Banking 181

Digital Banking Fraud Mobile ATM 181

Bank Innovation

JULY 18, 2018

Digital banks may be sprouting up all over the banking world, but don’t look for one from U.S. On this morning’s earnings call, CEO Andy Cecere noted the bank was looking to expand beyond its current 25-state branch footprint, which covers the Midwest and the western U.S.

Digital Banking 186

Digital Banking National Operations US 186

Bank Innovation

MARCH 2, 2018

EXCLUSIVE – Bank of America is all set to launch its AI powered bot Erica this month, Michelle Moore, head of digital banking at BofA told Bank Innovation. Our focus with innovation has been on, how can we make the lives of our customers easier?” Moore said.

America 236

America Innovation Digital Banking Operations 236

PYMNTS

SEPTEMBER 30, 2020

But Johan Gerber , Mastercard ’s executive vice president of security and cyber innovation, told Karen Webster in a recent conversation that too often consumers are dealing with merchants they did shop with, but whose names showed up funny on credit card statements and weren’t immediately recognizable.

Cards 220

Cards Online Fraud US 220

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

Bank Innovation

OCTOBER 18, 2017

EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers. The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

PYMNTS

AUGUST 21, 2019

Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World. About the Tracker.

Trends 194

Trends Digital Banking Innovation Regional 194

Bank Innovation

MARCH 5, 2019

Growth is the name of the game for this month's notable hires in digital banking and fintech. On one hand, a major FI like Spanish bank Santander hired a former Google executive to create new products, while smaller fintechs are opening up shop in new markets to drive growth. Nordea Bank CEO Casper von Koskull […].

Digital Banking 186

Digital Banking Fintech Google Marketing 186