PYMNTS

AUGUST 4, 2020

When the story of the coronavirus is written, when it comes to financial services, the key chapters will focus on the pace at which innovation accelerated — and where a range of players came together to create ecosystems, rather than to simply compete in zero-sum, winner-take-all bids for consumers.

Google 298

Google Digital Banking Course Branding 298

The Financial Brand

SEPTEMBER 30, 2024

This article 6 Innovative App Features Pushing the Mobile App Experience Beyond Transactions appeared first on The Financial Brand. This article 6 Innovative App Features Pushing the Mobile App Experience Beyond Transactions appeared first on The Financial Brand.

Innovation 28

Innovation Mobile User Experience Branding 28

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

MARCH 26, 2020

But the FinTechs, Baird noted, are adapting and innovating around that issue. Now, the challenge (and opportunity) for banks is to take what they’ve already built in terms of both physical infrastructure and consumer relationships and expand upon the things consumers say they need in a financial services provider.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Bank executives, Pérez noted, are waking up to this reality.

Innovation 153

Innovation System Regional America 153

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. TO DOWNLOAD THE APRIL EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW. . . If the avatar knows you’re a happy person, the avatar will smile.

Digital Banking 180

Digital Banking Technology Meeting Samsung 180

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. Corporates are seeking modern user interfaces (UIs) with a consistent user experience across channels, including mobile platforms. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City 150

New York City Resources User Experience New York 150

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

PYMNTS

FEBRUARY 29, 2016

Just because businesses are interested and willing to adopt payments innovations doesn’t mean it’s going to happen. Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. Value Propositions.

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Abrigo

JUNE 4, 2024

Takeaway 2 The panel encouraged banks and credit unions to change their approach to compliance and technology, getting compliance involved sooner in new initiatives to encourage safe innovation. The panel addressed the negative perception of compliance in community banking, advocating for a shift in perspective.

Compliance 221

Compliance Community Bank Community Conference 221

The Financial Brand

JANUARY 17, 2021

Hiring creative user experience pros won't help if they don't have the right support and culture. The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Three actions can help turn things around.

UX 38

UX Innovation How To User Experience 38

PYMNTS

OCTOBER 6, 2020

The IBAN accounts at Monneo, she added, are issued by actual banks linked to Monneo's segregated bank account in order to give better security to merchants. I’m quite interested in authenticating the user based on the creation some kind of biometric behavior-based unique profile for every customer and every user,” she told PYMNTS.

Compliance 236

Compliance Online User Experience Payments 236

PYMNTS

JUNE 17, 2019

Open banking is nothing if not a lot of moving parts and complications. But could merchant incentives help fuel this ongoing effort at digital payments innovation? Bank Threat. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation. It becomes very challenging. ”.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. The L-word and a banking app? We have taken a different approach – we try to innovate banking without coming out of banking.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

OCTOBER 29, 2020

First Horizon Bank Adopts NCR Technology. Tennessee's First Horizon Bank revealed a new partnership with NCR to adopt the latter's D3 digital banking platform, the firms recently revealed. Plus, leveraging the cloud to deploy digital banking has allowed us to introduce updates more often and innovate faster.

US 203

US Fintech Tennessee Compliance 203

PYMNTS

MAY 3, 2016

User authentication and mobile security is gaining more significance in this era of digital banking, and Samsung SDS’ standard-based biometrics solution ensures simpler and secure user authentication to bring enhanced user experience to our customers.

Samsung 100

Samsung Mobile Payments User Experience 100

PYMNTS

NOVEMBER 12, 2020

Even so, as this week's exploration of bank-FinTech collaborations and open banking initiatives reveals, opportunities to add new revenue streams, improve product offerings and enhance the end-user experience are too promising to ignore. Visa Launches FinTech Collaboration Initiative In Europe.

Fintech 220

Fintech User Experience System Data 220

PYMNTS

APRIL 30, 2018

It’s a thought that was triggered recently after reading and reflecting on recent developments across three innovations heralded as FinTech’s poster children — disruptors out to change the world and eat the proverbial lunches of incumbents they say are too big and too unmotivated to change. Digital banks. Digital Banks.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

OCTOBER 5, 2020

The Atlanta-based company noted in a press release that its Activate Enterprise NextGen ATM platform is designed to make it “easier and faster to offer new digital services through the ATM.”. In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

NOVEMBER 23, 2020

We no longer go to the bank,” Potter told PYMNTS. When small businesses are looking for innovation … FinTechs have the ability to be [nimbler] and deliver the solutions that small businesses need. Even B2B payments now need to be delivered with a better user experience, and much work remains. We're not connected.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

Regional 109

Regional ATM Report Alabama 109

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

Bobsguide

MARCH 23, 2022

With the expertise delivered by senior guest speakers, attendees can expect to discover the strategies, tools, and processes powered by innovation and client-centric values to meet cross-generational needs and thrive in a digital age.

Conference 78

Conference Management Software User Experience 78

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. That’s especially a challenge for legacy FIs as digital transactions and the online economy continue to take root. Open Banking. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

SEPTEMBER 25, 2019

As well, financial institutions in that country – one of the most populous in the world with more than 200 million people, most of them age 24 or younger – generally offer poor user experiences, he said. There is no Pan-African digital bank,” Hainy said. “So That’s not all. So that’s our starting point.”.

How To 130

How To Lending Examples Digital Banking 130

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Previously, when the bank called customers the average response rate was 25 percent.

Fraud 52

Fraud Technology social media Innovation 52

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158