PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JANUARY 15, 2021

As small businesses and other companies struggle with cash flow management amid the coronavirus pandemic, HSBC wants to help. The Vancouver-based bank on Thursday (Jan. 14) rolled out a “Cash Flow Forecasting” tool through its online banking unit.

Tools 163

Tools Management United States User Experience 163

PYMNTS

JANUARY 18, 2021

With more digital banking options emerging on the U.S. market, FinTechs are turning their attention to the business community, whose demands for a better banking experience are growing louder. Marrying AP With Banking. But as the conversation of open banking frameworks continues in the U.S.,

Digital Banking 165

Digital Banking Data Fintech User Experience 165

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” It is the service that surrounds the card on file, and transaction management, that become important in everyday life.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

ATM Marketplace

OCTOBER 31, 2019

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

User Experience 58

User Experience Digital Banking Management 58

PYMNTS

OCTOBER 6, 2020

In Europe, the great digital shift is spurring traditional banks to play a bit of catch-up. The company is a virtual International Bank Account Number (IBAN) provider, working in tandem with a network of Europe-based banks to provide eCommerce merchants with virtual IBANs. But eCommerce, she said, is a different story.

Compliance 236

Compliance Online User Experience Payments 236

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

Celent Banking

DECEMBER 1, 2014

We’ve been interested in [personal financial management], but adoption is very low.”. – Rizwan Khalfan, SVP and Chief Digital Officer, TD Bank Group. The Canadian banking scene is super conservative, so this is no doubt an interesting move. Consumers need help managing their money and turn to their bank for advice.

User Experience 173

User Experience Mobile Innovation United States 173

PYMNTS

JANUARY 14, 2021

“Open banking will lead to direct innovation by enhancing opportunities to develop new products and services — either 'in-house' or in collaboration with third parties – to increase financial players' value proposition and create additional revenue streams,” according to the policy document. .

Innovation 225

Innovation Policies User Experience Security 225

PYMNTS

OCTOBER 29, 2020

The technology conglomerate announced this week a new cloud service to help smaller banks integrate anti-money (AML) laundering protections via its Financial Crime and Compliance Management Cloud Service. Plus, leveraging the cloud to deploy digital banking has allowed us to introduce updates more often and innovate faster.

US 203

US Fintech Tennessee Compliance 203

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

Technology 360

Technology Company Operations Payments 360

PYMNTS

OCTOBER 5, 2020

The Atlanta-based company noted in a press release that its Activate Enterprise NextGen ATM platform is designed to make it “easier and faster to offer new digital services through the ATM.”. In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Software Atlanta User Experience 158

PYMNTS

NOVEMBER 12, 2020

Even so, as this week's exploration of bank-FinTech collaborations and open banking initiatives reveals, opportunities to add new revenue streams, improve product offerings and enhance the end-user experience are too promising to ignore. Poland's mBank Taps Treasury Pricing FinTech.

Fintech 220

Fintech User Experience System Data 220

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

MARCH 4, 2020

And while the headlines may focus on the battle for the individual consumer’s share of wallet, banks are facing an increasingly competitive environment when it comes to getting — and, of course, keeping — corporate clients. He also noted that the digitization of payments has been slowed a bit by a stubborn adherence to the paper check.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. But with consumers having too many options to choose from, what’s an FI to do?

Data 129

Data Customer Experience Innovation User Experience 129

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Bobsguide

MARCH 23, 2022

Profile: Sponsor of the 6th Digital Integration in Wealth Management Conference, UK. The conference will bring together experts from top wealth management and private banks across the UK and Europe. The conference will bring together experts from top wealth management and private banks across the UK and Europe.

Conference 78

Conference Management Software User Experience 78

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

SEPTEMBER 15, 2020

Anecdotal evidence has shown that the digitization of consumer habits began the day stay-at-home orders effectively shut down in-person interaction in the real world. Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. But an opportunity is only as good as the bank’s ability to pursue it.

Fintech 224

Fintech Idaho Apple Google 224

Abrigo

MARCH 15, 2022

Recent research shows that even consumers banking exclusively with banks that have a physical, local location have digital banks on the radar, and they make up 62% of U.S. banking consumers. Three-quarters of these “traditionalist” consumers say they are aware of digital banks.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

SEPTEMBER 28, 2017

The smartphone revolution long ago forced most, if not all, banks and other financial institutions (FIs) to begin offering mobile financial management solutions. Now, however, consumer expectations have shifted once again, and modern banking customers are increasingly telling their banks that simply offering a mobile app isn’t enough.

Digital Banking 101

Digital Banking Report Mobile User Experience 101

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

Abrigo

JUNE 4, 2024

You might also like this on-demand webinar, "Navigating uncertain times: Strategies for risk management and compliance." watch now Takeaway 1 Banking professionals face challenges posed by interest rate changes. Panelist Melissa Marsal , President and CEO of West Town Bank & Trust, emphasized the importance of vigilance.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

NOVEMBER 25, 2019

They are described by Google as “smart,” since they will provide account holders with money management tips to optimize and manage the funds in those accounts. By providing a streamlined user experience, they can add value to the financial institution and the cardholder, putting themselves into the commerce stream.”.

Google 272

Google Fintech Payments Apple 272

PYMNTS

JULY 23, 2020

That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. The depth of these experiences available in card management is so robust.”. Or at least those experiences can be robust if expanded on by FIs properly.

UX 165

UX Cards Google User Experience 165

Accenture: Banking

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

PYMNTS

JULY 24, 2019

Alternatively, another line of thinking holds that tech firms need a bit of the know-how and the installed base that banks have built up over … well, centuries. Banks need to get smarter about tech, and tech needs to get smarter about banking. Big Tech is good at promoting, designing and improving the user experience, he said.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

FEBRUARY 23, 2017

FinTech startup and digital banking solutions provider D3 Banking recently unveiled an intelligent voice banking interface using Amazon’s Alexa. The new voice interface will enable banking customers to check account balances, move money, listen to messages and manage financial goals using voice commands.

User Experience 109

User Experience Fintech Security Google 109

PYMNTS

JANUARY 31, 2018

In an interview with PYMNTS, Reinhard Hochrieser, director of Product Management at Jumio , said that a few prominent statistics come to light here. Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base.

Online 153

Online Security Mobile Course 153

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

NOVEMBER 23, 2020

Meanwhile, for many, their primary banking relationships went fallow. According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

SEPTEMBER 27, 2019

The firm operates a platform to automate tax and financial management processes for gig workers, sole traders and contractors. Business expense management company Teampay revealed in a press release a $12 million fundraise led by Tribe Capital, the company said this week. said this week. Everledger.

Payments 149

Payments Capital Taxes Lending 149

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40