PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? And, perhaps more importantly, what do they want from digital banking apps that they aren’t currently getting?

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

MARCH 27, 2020

So it is with the science of authentication, where consumers see happy new horizons of user-defined control among digital and mobile banking apps. The latest Entersekt Consumer-Centric Authentication Playbook , the third in the series, has the subtheme “The Path to Banking App Adoption.” But customer experience (CX) 2.0

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

DECEMBER 3, 2020

We like the action, of which there is no shortage in the digital banking space. Legacy names and newcomers alike are ranging freely across the forming digital banking landscape, with digital anywhere access portals in their pockets — the smartphone. From the top it’s challenger bank Chime at No. The Top 10.

Digital Banking 159

Digital Banking Millennials Mobile Tools 159

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 15, 2020

Wells Fargo has quietly stopped accepting new users for its Greenhouse mobile-first banking app, which the bank unveiled less than three years ago. The enrollment period for the Greenhouse mobile banking program has ended, and we’re no longer accepting new applications,” the company wrote on the Greenhouse program’s website.

Millennials 166

Millennials ATM Mobile Maine 166

PYMNTS

JUNE 15, 2016

When you talk to the co-founder and CEO of a mobile-first digital bank account offering, you are likely to hear that millennials, to put it lightly, are not fond of big banks. News from around the world of Digital Banking.

Millennials 100

Millennials Mobile Digital Banking Fintech 100

PYMNTS

AUGUST 21, 2020

Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. In fact, the majority of 2020’s new accounts have gone to megabanks and digital banks, not to community institutions. Lesher said a few key features comprise a modern, digital-first offering.

Cards 224

Cards Mobile Community Bank Community 224

PYMNTS

OCTOBER 20, 2020

They are the brands tracked in PYMNTS’ Provider Ranking of Digital Banking Apps for October 2020, and the surprise can’t be spoiled because, with two very notable exceptions, there aren’t any. 1 spot on the latest ranking of digital banking apps, with its valuation hitting $14.5 8, is Germany-based direct bank N26.

Digital Banking 140

Digital Banking Millennials Tools Mobile 140

PYMNTS

FEBRUARY 26, 2019

In the banking world, amid the continued shift to digital services, the mobile device might just be the fulcrum. According to Sherif Samy, senior vice president of North America at Entersekt , banks have an inherent advantage in place when seeking to bring new features and services to clients: trust.

Mobile 181

Mobile Examples Millennials Digital Banking 181

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

DECEMBER 15, 2017

is a rally cry that would perk the ears of many millennials, but how about “ Mastercard , assemble?”. Assemble for millennials is a toolkit that issuers, corporations and IBCUs can use to enable digital financial solutions, in this case targeting millennials, using a single-access digital prepaid product.

Millennials 134

Millennials Management Cards Security 134

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 316

Millennials social media Innovation Study 316

PYMNTS

APRIL 30, 2020

The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’ (FIs’) online and mobile offerings to the test and allowing FIs to show off their digital investments and know-how to assure customers that they are in good hands.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

JANUARY 24, 2020

Turns out consumers mostly want one thing from mobile banking apps: control. banking customers about what makes (or breaks) a mobile banking CX. What they said may surprise FinTech insurgents and orthodox bankers, because what they want is simple: more digital sway when it comes to their own money.

Mobile 166

Mobile Fraud Millennials Security 166

PYMNTS

FEBRUARY 25, 2020

As the report states, “We … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.”. Mobile Cards: Make or Break? The highest interest is among “bridge millennials” whose card spend averages $40,000 annually.

Mobile 153

Mobile Cards social media Survey 153

Bank Innovation

JULY 11, 2018

Citizens Financial Group joins the latest band of established FIs in launching its version of a digital-first bank called Citizens Access.

Groups 225

Groups Millennials Digital Banking Operations 225

PYMNTS

JUNE 1, 2020

In the inaugural Digital Payments In A Digital World Playbook , PYMNTS analyzes how recent events such as the COVID-19 pandemic have impacted consumers’ banking behaviors and how FIs are responding to these shifting needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

DECEMBER 27, 2019

But change is in the air, and it’s the intoxicating scent of digital transformation. Specifically, the metamorphic impact of mobile open banking and instant payments has been the first real test of the trust bond that holds CUs together. Digital Unison. Strong balance sheets in key areas like credit card debt ($64.4

Digital Banking 130

Digital Banking Millennials Banking Trends Mobile 130

PYMNTS

JANUARY 3, 2020

In late June, the Monetary Authority of Singapore (MAS) sent a ripple through the global financial services ecosystem with the announcement of its intention to issue five digital bank licenses to eligible applicants. Only two of the licenses will full digital banking licenses, while the other three will be wholesale banking licenses.

Digital Banking 130

Digital Banking Groups Regional Mobile 130

PYMNTS

MAY 28, 2019

Much thought is given to millennials and even Generation Z — consumers who were born during fixed periods of time, and who are having an increasing impact on payments and commerce. But let’s not forget the role of the teenager in digital retail, financial services and transactions. Banking App. million in fresh capital.

Digital Banking 139

Digital Banking Google Mobile Groups 139

PYMNTS

JANUARY 14, 2021

More than half of consumers find it difficult to locate relevant information on their banks’ websites, for example, a problem that led many to seek assistance in physical branches. Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.

Video 224

Video social media Millennials Data 224

PYMNTS

APRIL 24, 2019

Like many other financial institutions (FIs), credit unions (CUs) need responsive websites and mobile apps to address their members’ needs. It’s through these channels that most members will engage with their CUs to conduct their digital banking business. percent said they chose their CUs because of the mobile app offerings.

Innovation 134

Innovation Millennials Digital Banking Mobile 134

PYMNTS

MARCH 18, 2020

percent of consumers noted they would switch financial institutions (FIs) for a better financial app, a number that jumps up to 41 percent among bridge millennials. Meanwhile, 28.5

Cards 217

Cards Tools Mobile Google 217

PYMNTS

JULY 25, 2019

Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service. In the July Digital Banking Tracker , PYMNTS examines how banks are using tools like artificial intelligence (AI) and automation to both fight against fraud and better engage customers.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

FEBRUARY 13, 2020

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. That’s a challenge, as banks have traditionally plied their trade through face-to-face interactions. Looking At Open Banking. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

MAY 12, 2020

In the Playbook, we examine how the different bank types — local and regional, national and digital — are responding to these trends, in particular the demand for highly functional mobile card apps. percent of national banks, versus 77.5 percent of local and regional banks, according to respondents.

Regional 241

Regional National Cards Mobile 241

PYMNTS

MARCH 9, 2020

More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

MARCH 3, 2017

A new survey from banking data firm RateWatch is bad news for banks looking to entice SME customers with new mobile offerings. Small businesses aren’t impressed by mobile banking, the report , released Thursday (Mar. 2), concluded.

Mobile 100

Mobile Survey Millennials Meeting 100

PYMNTS

JANUARY 24, 2017

That’s according to financial services vet and Varo Money CEO and Cofounder Colin Walsh, who told Karen Webster recently that the future of banking, for millennials in particular, lies not in branches but in bots who become money coaches. With AI … we can help them manage spending and build savings.”.

Digital Banking 100

Digital Banking Millennials Lending Google 100

PYMNTS

JUNE 7, 2017

The latest Expectations & Experiences consumer trends survey from Fiserv , a leading global provider of financial services technology solutions, finds that consumers are paying more bills from mobile devices while slowly starting to venture into digital wallets.

Survey 115

Survey Mobile Millennials Cards 115

PYMNTS

AUGUST 17, 2017

With more consumers moving to mobile transactions over visits to branches, some banks are considering closing brick-and-mortar locations to reduce operational costs. The price of real estate is prompting even the largest players in the banking world to scale back their branch operations. Staying on Top of Customer Expectations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Independent Banker

OCTOBER 29, 2014

Finding the right place, at the right pace in a volatile and uncertain mobile marketplace. Large banks and nonbanks, merchants and technology companies are pressing to solidify their inroads into the financial transaction business. Research and everyday observation show how consumers are increasingly using mobile technologies.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

DECEMBER 21, 2016

The December edition of the Digital Banking Tracker™ details how financial institutions are working to help their consumers stay in good fiscal shape next year. Meanwhile, FinGo and eWise are also offering a new app to help millennial customers manage multiple bank accounts from a single screen. About The Tracker .

Mobile 100

Mobile Report Digital Banking Exercises 100

PYMNTS

MARCH 13, 2017

As banking becomes more digital, more financial institutions are turning to technological solutions to bring more customers on board. Several banks are rolling out banking solutions that are specifically focused on winning over millennial customers as they come of age and join the marketplace as adults.

Report 149

Report Digital Banking Millennials Tools 149

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations.

Millennials 101

Millennials Colorado Google Leadership 101

Bank Innovation

AUGUST 5, 2016

Banks only care about millennials, right? Not really, though marketing about digital efforts may make it appear that way.

Capital 150

Capital Online Millennials Tools 150