FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

PYMNTS

JANUARY 19, 2021

That simply won’t fly in the digital-first decade. Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 327

Millennials social media Innovation Study 327

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Results also noted this generation is less likely to open a bank account if physical bank locations are not available in their communities.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

MARCH 13, 2017

As banking becomes more digital, more financial institutions are turning to technological solutions to bring more customers on board. Several banks are rolling out banking solutions that are specifically focused on winning over millennial customers as they come of age and join the marketplace as adults. In the U.K.,

Report 149

Report Digital Banking Millennials Tools 149

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. Nearly a third of consumers today make purchases from brands that reflect their social and environmental values, according to a recent survey. The Right Tool for Millennial Shoppers?

Millennials 117

Millennials Digital Banking Survey Tools 117

PYMNTS

MARCH 9, 2020

More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. That finding is also relatively consistent across income and demographic profiles, even for bridge millennials (the largely affluent 30- to 40-year-old crowd) and Gen Z respondents.

How To 232

How To Millennials ATM Fintech 232

PYMNTS

FEBRUARY 25, 2020

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers. And in surveys at least, they don’t exhibit much loyalty to FIs.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

DECEMBER 2, 2016

Pepper, the mobile banking app by Israeli Bank Leumi, is aiming to lure millennials to the service by teaming up with Playbuzz, the digital authoring platform. Another survey showed close to three-quarters of survey respondents have savings or investments and try to set aside 20 percent of their monthly earnings.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

JUNE 9, 2020

Right now, at least as found recently in the PYMNTS/PSCU collaboration , “Credit Union Innovation Playbook: Challenger Banks Edition,” CUs face some competitive pressures. . As the survey of more than 4,000 CU members, CU leaders and FinTech executives showed, 41.4 They acquire a lending product, and then a digital banking platform.

Digital Banking 133

Digital Banking Millennials Lending Marketing 133

PYMNTS

MAY 4, 2017

As many as 56 percent of those surveyed said they were using cash as frequently as they did a year ago; 23 percent were using it more often. As for demographics, Pierce stated that tech use does indeed skew younger, but that millennials do use a hybrid of cash and digital payments. do not accept cash.

ATM 192

ATM Millennials United States Study 192

PYMNTS

MAY 1, 2020

Among the fascinating findings in PYMNTS’ ongoing surveys of Main Street SMBs during the pandemic is this: A majority of small businesses that did not apply for government bailouts simply wished to avoid debt. No matter what. Not even COVID-19 could tempt them. It’s a powerful statement on payments preference. Debit’s Destiny.

Guidelines 131

Guidelines Digital Banking Millennials Online 131

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. While many Boomers and senior citizens may not be aware of the wide variety of fintech services available to them, such as digital banking, a number of tools exist that aim to raise awareness. . get the REPORT on next generation investors.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

MAY 12, 2020

How can conventional banks stay relevant and stand out in this shifting digital landscape? This series, based on a survey of 3,000 cardholding U.S. consumers, seeks to better understand how spending and banking preferences are changing in the digital age. percent of national banks, versus 77.5

Regional 241

Regional National Cards Mobile 241

Tech and Finance

JUNE 14, 2018

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28

Survey Millennials Fraud Mobile 28

PYMNTS

MARCH 3, 2017

A new survey from banking data firm RateWatch is bad news for banks looking to entice SME customers with new mobile offerings. Small businesses aren’t impressed by mobile banking, the report , released Thursday (Mar. 2), concluded.

Mobile 100

Mobile Survey Millennials Meeting 100

PYMNTS

MARCH 2, 2018

For millennials, these cards simply don’t induce the same debt-based anxieties as credit cards. A recent survey found credit card debt is a source of considerable worry for millennial consumers, with 33 percent reporting it as the most feared life aspect. Winning the millennial market. Think like a retailer.

Millennials 101

Millennials San Diego Cards Retail 101

PYMNTS

MARCH 2, 2020

It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation. We’ve all heard that millennials, for example, think of bank branches as a vestiges of another century with little relevance to their financial lives. Is that what people really want?

ATM 191

ATM Millennials Retail Video 191

PYMNTS

NOVEMBER 30, 2020

This is one of the many questions we sought to answer in Location, Location, Location: How Location Data Can Help Banks Prevent Online Fraud , a PYMNTS and GeoGuard collaboration. The report surveyed 2,141 U.S. This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively.

Fraud 171

Fraud Data social media Millennials 171

Gonzobanker

OCTOBER 5, 2022

Bankers are obsessed with discovering the “secrets” of getting consumers to change banks, while market researchers feed that obsession with survey data that purports to reveal those secrets. Sadly, bankers are barking up the wrong tree, and most surveys do little to help those bankers understand consumers’ real behaviors and attitudes.

Survey 78

Survey Mobile ATM Cards 78

Gonzobanker

OCTOBER 5, 2022

Bankers are obsessed with discovering the “secrets” of getting consumers to change banks, while market researchers feed that obsession with survey data that purports to reveal those secrets. Sadly, bankers are barking up the wrong tree, and most surveys do little to help those bankers understand consumers’ real behaviors and attitudes.

Survey 78

Survey Mobile ATM Cards 78

PYMNTS

AUGUST 5, 2016

That could mean plenty of savings for banks in the coming years, according to the latest PYMNTS.com Digital Banking Tracker. The July edition of the Tracker reports that surveys from both Bank of America and Chase indicate that consumers are planning to make more digital and mobile purchases in the years ahead.

Payments 100

Payments America Millennials Digital Banking 100

PYMNTS

JANUARY 29, 2020

On top of all this new technology is a core banking system that Together is preparing to deploy in the coming months that will fuel even more advanced innovations. Technology like this is especially important for attracting new members, particularly younger generations like millennials and Generation Z.

St. Louis 130

St. Louis Missouri Survey Kansas 130

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 188

Millennials Maine Study Security 188

Abrigo

OCTOBER 21, 2019

“I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay. While young professionals value dynamic, creative work environments, innovation, and professional development, banks rank poorly in these key areas to this demographic, according to Deloitte’s Talent in Banking survey.

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

JUNE 22, 2016

When it comes to American consumers, many may not be ready to admit how dependent they’ve grown on devices and the impact that’s had on the rapid growth of mobile banking and payments. The data shows there is an ever-growing daily dependence on mobile devices.

America 101

America Payments Mobile Survey 101

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 This was just the first of many questions PYMNTS examined in the Consumer-Centric Authentication Playbook: The Path To Banking App Adoption Edition , in collaboration with Entersekt.

UX 150

UX User Experience Survey Meeting 150

Accenture

MAY 7, 2019

And it’s not just millennials who are thinking of jumping ship. So, when it comes to the onboarding and origination journey in this new and evolving digital age—what is important for banks to get right to appeal to the digitally native customer? However, this isn’t just a frustration for your average millennial.

Customer Experience 270

Customer Experience Online Millennials social media 270

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital.

ATM 81

ATM Customer Experience Millennials Tools 81

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 170

Millennials Maine Study Security 170

Gonzobanker

APRIL 4, 2024

According to a July 2023 survey of U.S. Dave claims that it “serves 10 million members with banking, financial insights, overdraft protection, building credit and finding side hustles.” Both claims may be true, but the Cornerstone survey asked consumers who they had a checking or payments account with. of Millennials, 7.5%

Comparison 84

Comparison Fintech America Survey 84

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

Accenture

OCTOBER 3, 2017

Now, with PSD2 implementation across Europe just a few months away, new research from Accenture points to a major opportunity for UK banks: We’ve found that more than two-thirds (69 percent) of UK consumers say they won’t share their personal financial data with third-party providers.

social media 186

social media Millennials Online Fraud 186

Banking 2020

JANUARY 30, 2015

Latest mobile-banking research shows laptops still reign: A recent survey of 1,000 American adults showed that Americans are still using their laptops to conduct simple banking transactions. Over three quarters of those surveyed responded that they anticipate using their laptop for banking activities in the next two years.

Apple 40

Apple Online Payments United States 40

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. The challenge is to take a traditional account opening process and transform it into a simple one.

Online 153

Online Security Course Mobile 153

Gonzobanker

JULY 27, 2018

Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Power 2018 survey revelation was that 71% of millennials use a branch an average of 11 times a year. Seventy-nine percent is too much, and banks can’t afford it.

Study 71

Study Survey Millennials Online 71