PYMNTS

MARCH 12, 2019

Digital banking customers of today aren’t looking for the bank with the newest features — they’re looking for the bank that can keep their data safe. Any security mishap can send customers to one of the other digital banking apps that are ready and waiting for them. Around the Digital Banking World.

Digital Banking 209

Digital Banking Fraud United States Security 209

Bank Innovation

AUGUST 5, 2016

Banks only care about millennials, right? Not really, though marketing about digital efforts may make it appear that way.

Capital 150

Capital Online Millennials Tools 150

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

MARCH 13, 2017

As banking becomes more digital, more financial institutions are turning to technological solutions to bring more customers on board. Several banks are rolling out banking solutions that are specifically focused on winning over millennial customers as they come of age and join the marketplace as adults. In the U.K.,

Report 149

Report Digital Banking Millennials Tools 149

PYMNTS

JANUARY 24, 2017

That’s according to financial services vet and Varo Money CEO and Cofounder Colin Walsh, who told Karen Webster recently that the future of banking, for millennials in particular, lies not in branches but in bots who become money coaches. With AI … we can help them manage spending and build savings.”.

Digital Banking 100

Digital Banking Millennials Lending Google 100

PYMNTS

JUNE 19, 2020

Ranchere said challenger banks’ target market of millennial consumers have simply amassed fewer assets than their baby boomer parents have, as younger customers are less likely to have investment accounts or own homes. Financial Wellness’ Tools Bulk Up . That is an interesting change in the current market.”.

Digital Banking 142

Digital Banking Payments Tools Branding 142

PYMNTS

JULY 25, 2019

Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service. In the July Digital Banking Tracker , PYMNTS examines how banks are using tools like artificial intelligence (AI) and automation to both fight against fraud and better engage customers.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations.

Millennials 101

Millennials Colorado Google Leadership 101

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

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Study social media Millennials Retail 196

PYMNTS

JANUARY 8, 2019

By 2016, Chime was in the market with the full suite of features that digital banks offer today. As a pure-play digital bank, Chime offers as its primary product an entirely mobile/digital banking application that gives customers access to a network-branded debit card and a savings account. ”

Digital Banking 160

Digital Banking Tools Cards Millennials 160

PYMNTS

SEPTEMBER 24, 2019

Digital banks , for one, are teaming up with technology providers to accelerate settlement times for payments collected at the point-of-sale (POS). Legacy banks are similarly at work, with one major FI seeking to beat out FinTech competition by offering same-day access to credit card deposits. Find the full story in the Tracker.

Mobile 246

Mobile Payments Apple Millennials 246

PYMNTS

SEPTEMBER 15, 2020

In today’s top news in digital-first banking, Goldman Sachs has launched a personal finance offering for customers of average means, and Franklin Templeton’s Singapore subsidiary has joined forces with Razer Fintech. Goldman’s Marcus Adds Personal Finance Management Tools. Plus, First Horizon National Corp.

Tools 131

Tools Fintech Tennessee National 131

PYMNTS

MAY 4, 2017

Cash as a Budgeting Tool. As for demographics, Pierce stated that tech use does indeed skew younger, but that millennials do use a hybrid of cash and digital payments. Queried by Webster on digital banks and as to how they can grow their businesses, Bailey said, “Digital banks are no longer the minority in our industry.

ATM 192

ATM Millennials United States Study 192

PYMNTS

AUGUST 21, 2020

Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. In fact, the majority of 2020’s new accounts have gone to megabanks and digital banks, not to community institutions. Lesher said such tools can reduce scam transactions to just 1.3

Cards 224

Cards Mobile Community Bank Community 224

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. For Bank of the West, this has meant trying to get in front of expectations rather than perpetually attempting to catch up.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

JUNE 21, 2017

Several banks and financial companies are recognizing the importance of keeping consumers informed and are rolling out solutions to empower users to make well-informed choices. Banks and FinTechs rolled out several new services in recent weeks with the goal of enabling banking consumers to take smarter steps when managing their money.

Report 131

Report Digital Banking Millennials Fraud 131

PYMNTS

FEBRUARY 20, 2019

While they were once seen as novelties, challenger banking institutions are further encroaching into traditional banks’ territory, adding new responsibilities and products to their portfolios, such as lending. News From the Digital Banking Landscape. In the U.K., About the Tracker.

Digital Banking 155

Digital Banking Millennials America Marketing 155

PYMNTS

MAY 12, 2020

percent of national banks, versus 77.5 percent of local and regional banks, according to respondents. Overall, national banks offer 6.9 separate app features on average, while digital banks offer seven and local and regional offer 6.6. Another popular feature — reporting cards lost or stolen — is offered by 86.2

Regional 241

Regional National Cards Mobile 241

PYMNTS

APRIL 18, 2017

From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital banking landscape.

Report 110

Report Digital Banking Tools Technology 110

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. The Right Tool for Millennial Shoppers? The good news for companies is millennials already understand the role businesses can play in making a difference in the world.

Millennials 117

Millennials Digital Banking Survey Tools 117

Accenture: Banking

MAY 7, 2019

And it’s not just millennials who are thinking of jumping ship. So, when it comes to the onboarding and origination journey in this new and evolving digital age—what is important for banks to get right to appeal to the digitally native customer? However, this isn’t just a frustration for your average millennial.

Customer Experience 225

Customer Experience Online Millennials social media 225

PYMNTS

SEPTEMBER 3, 2020

Cole said that the shift toward digital payments is also gaining a tailwind from demographic preferences — particularly among younger consumers. For members of the millennial or Generation Z cohorts who are comfortable in the app world, payment preferences boil down to choice and control. Security Is Top Of Mind .

Payments 262

Payments Security Millennials Retail 262

Abrigo

OCTOBER 21, 2019

To further cultivate an innovative mindset at your institution, your bank or credit union may look to add new talent – younger talent, in particular. I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay. Technology, like banking, isn’t “one-size-fits-all.”

Millennials 218

Millennials Oklahoma Innovation Technology 218

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Financial education tools are being tailored to seniors. Money management tools are helping people stay independent. Estate planning gets a digital makeover. Financial collaboration tools target families & caregivers.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

FEBRUARY 25, 2020

As the report states, “We … find that a significant share of consumers are willing to bank with the institutions — financial or otherwise — that offer them the best spending and money management tools.”. The highest interest is among “bridge millennials” whose card spend averages $40,000 annually. Mobile Cards: Make or Break?

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

NOVEMBER 24, 2020

Rosvall added that its “mission of helping millennials save more and feel better about their money” makes Dreams an “ideal” partner. Rosvall added that its “mission of helping millennials save more and feel better about their money” makes Dreams an “ideal” partner.

Fintech 131

Fintech Millennials Groups Software 131

PYMNTS

DECEMBER 21, 2016

The December edition of the Digital Banking Tracker™ details how financial institutions are working to help their consumers stay in good fiscal shape next year. Meanwhile, FinGo and eWise are also offering a new app to help millennial customers manage multiple bank accounts from a single screen. About The Tracker .

Mobile 100

Mobile Report Digital Banking Exercises 100

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 26, 2019

Though banks want to bring customers into the digital fold (it saves time and money, and, after all, 58 percent of consumers prefer digital banking to other methods), there will always be a need to serve them across physical locations, too. The goal for financial services, then, is a unified service model.

Mobile 181

Mobile Examples Millennials Digital Banking 181

NCR

JUNE 21, 2016

According to a recent study , all four of the leading banks are among the ten least-loved brands by Gen Y, and one in three millennials revealed they’re open to switching financial institutions in the next 90 days. Millennials don’t like traditional banks and don’t see any stark differences between them.

Millennials 45

Millennials Data Study Digital Banking 45

PYMNTS

NOVEMBER 30, 2020

We examined their willingness to share their locations with their card issuers as well as whether they would be willing to switch to FIs that leveraged geolocation tools to thwart fraud. This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively. The report surveyed 2,141 U.S.

Fraud 171

Fraud Data social media Millennials 171

PYMNTS

JULY 1, 2020

The collaborative analysis does not predict an overnight exodus of consumers from their banks and does not assume that Amazon is ready to leap into personal banking. But a significant share of consumers are willing to bank with the institutions, financial or otherwise, that offer them the best spending and money management tools. .

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities. Around the Digital Banking World.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

SEPTEMBER 10, 2018

Millennial Appeal. Sandler O’Neill Analyst John Barnidge told the news service that LINK by Prudential could appeal to millennial consumers, who have “large purchasing power … and do not value agent relationships as much as previous generations.”. Direct-to-consumer activity is becoming ever more digital.

Industry 100

Industry Millennials Online Video 100

PYMNTS

DECEMBER 3, 2019

Amazon Launches Voice Transcription Tool For Doctors. Amazon Web Services (AWS) is rolling out a voice transcription tool for doctors at its re:Invent conference. UK Digital Bank Monzo Taps Visa Exec As US CEO. Monzo, London’s digital unicorn, has appointed TS Anil to lead U.S. operations.

Fintech 132

Fintech Colorado Payments Operations 132

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. Combining the physical and the digital. Image: iStock/ipopba.

ATM 81

ATM Customer Experience Millennials Tools 81

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52