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U.S. Bank Taps Customer Experience Vet for Omnichannel Strategy

American Banker

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

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The 2019 GonzoBanker Awards

Gonzobanker

The Ecosystem Award – Goes to Partners Credit Union for its collaborative member experience work with digital banking vendor Kony (now part of Temenos). The digital banking provider helped implement digital competitiveness against big banks that Partners sought. Good news, banks: We have customers.”.

Idaho 148
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U.S. Bancorp eyes another 15% reduction in branches

American Banker

The Minneapolis company says the majority of branches earmarked for closing have already been shuttered for months due to the pandemic. Some of the savings will be plowed back into digital expansion.

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Payments Should Be Fast, Not Free: U.S. Bancorp's Davis

American Banker

Richard Davis, the Minneapolis bank's CEO, is defending his decision to charge a fee for real-time payments. The move will allow it to earn back the cost of investment and prevent consumers from thinking of the bank as "a utility," he says.

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2021 GonzoBanker Awards

Gonzobanker

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. The merger of equals activity in 2021 was sky high, primarily because banks with pinched margins from low rates worked to grabbed scale. From nowhere, sizable regional players are being created.

Fintech 136