How to go beyond the mobile app during the transition to digital banking
Payments Dive
OCTOBER 4, 2019
The successful transition to mobile banking requires a seamless, intuitive user experience built into a mobile app.
Digital Banking Mobile User Experience 
Increasing Digital Banking Options Put Pressure On Big Lenders To Adapt
PYMNTS
OCTOBER 6, 2020
We’re a mobile app, and that’s how we deliver our services.”. Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers. billion people – will likely be using online and mobile banking services by 2024. On Monday (Oct.
Digital Banking 
256
256 Join 23,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Entersekt Teams With Cellulant For More Secure Digital Banking
PYMNTS
NOVEMBER 24, 2020
South African digital identity firm Entersekt is partnering with African FinTech Cellulant to bring enhanced cybersecurity to mobile banking and digital payments. . The two companies are collaborating to integrate Entersekt’s mobile software development kit with Cellulant’s product stack. .
Digital Banking 145
145 
NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds
PYMNTS
NOVEMBER 17, 2020
Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been. percent more likely to use mobile banking apps now than they were in 2019, and 51.1
UX 234
234 
The growing interest in digital banks
Insights on Business
APRIL 28, 2017
Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.
Digital Banking 171
171 
Mobile Banking’s Authentication Game-Changer
PYMNTS
OCTOBER 7, 2020
But by and large, with branch activities curtailed and lingering public health fears in place, banks have to offer a uniform, consistent and safe experience to all users, across all types of (online) interaction.
Mobile 245
245 
Super Apps Rising: Mobile Drives Digital Payments Uptick In Pakistan
PYMNTS
FEBRUARY 2, 2021
In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.
Mobile 235
235 
New Canadian Digital-Only Bank Banking On User Experience
PYMNTS
APRIL 22, 2016
The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.
User Experience 100
100 
Radius Bank Goes Mobile For Micro-Businesses
PYMNTS
DECEMBER 18, 2018
Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The platforms have added new digital solutions for financial budgeting and tracking as well.
Mobile 122
122 
6 Innovative App Features Pushing the Mobile App Experience Beyond Transactions
The Financial Brand
SEPTEMBER 30, 2024
This article 6 Innovative App Features Pushing the Mobile App Experience Beyond Transactions appeared first on The Financial Brand. This article 6 Innovative App Features Pushing the Mobile App Experience Beyond Transactions appeared first on The Financial Brand.
Innovation 30
30 
Is Stand-Alone The Future Of Digital Banking?
PYMNTS
APRIL 21, 2016
As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?
Digital Banking 100
100 
Samsung SDS Partners On Mobile Payments Solution
PYMNTS
MAY 3, 2016
Infosys Finacle, part of EdgeVerve Systems, and Samsung SDS, a subsidiary of Samsung Electronics, announced a new partnership aimed at providing consumers with a frictionless mobile banking/payment solution. Customers are becoming far more accustomed to accessing and spending their money via mobile.
Samsung 100
100 
Hollywood’s Newest Special Effect, Digital Banking?
PYMNTS
APRIL 19, 2017
From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. About the Tracker.
Digital Banking 180
180 
In Digital Banking Age, Personal Touch Still Matters
PYMNTS
OCTOBER 7, 2016
The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch. Against that backdrop, the customer experience matters at small to mid-sized banks and can be a key differentiator in the customer’s mind.
Digital Banking 193
193 
N26 Rolls Out US Mobile Banking
PYMNTS
JULY 11, 2019
subsidiary of N26 GmbH, which was described in an announcement as one of the fastest growing mobile banks in Europe. CEO Nicolas Kopp said in the announcement, “We’re very excited to bring our experience to U,S. In Europe, we’re loved for our effortless and sleek user experience, with no hidden fees.
Mobile 121
121 
Deep Dive: How FIs Can Secure Mobile Onboarding Without Adding Frictions
PYMNTS
JUNE 10, 2020
The need to stay at home and minimize person-to-person contact during the COVID-19 pandemic has pushed mobile banking use into overdrive. Customers are unable or unwilling to visit bank branches, instead using apps to conduct their financial activities and generating an 85 percent rise in mobile banking activity in April.
Mobile 130
130 
Bank Of America Deploys Biometrics For Enterprise Mobile Banking
PYMNTS
JULY 2, 2018
This consumerization of the enterprise has emerged as a heavyweight behind corporates’ digital transformations – but businesses aren’t consumers, and emerging technologies must address unique needs while still providing a positive user experience. Take mobile banking , for instance.
America 117
117 
Factors Driving Consumer Demand For Banking App Controls
PYMNTS
SEPTEMBER 13, 2019
percent saying they believe the security of transactions being made via mobile banking apps would be stronger if they had greater control over those apps’ authentication requirements. Despite widespread demand for greater mobile banking authentication controls, only 39.9 percent) or using mobile card controls (63.5
Fraud 166
166 
The New Face of Digital Banking
Celent Banking
JUNE 26, 2015
I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.
Digital Banking 100
100 
Building A Better Bank, One Digital Brick At A Time
PYMNTS
JULY 13, 2016
Is it possible that a bank may someday be referred to as “beloved?” ” Mobile apps like Uber and Airbnb have changed the way mobile-centric users do practically everything, from getting a ride to finding a place to stay on vacation. Around the Digital Banking world.
Digital Banking 100
100 Using intuitive interfaces for contextual commerce
Chris Skinner
APRIL 29, 2016
As we start to reimagine the bank, it is obvious that focus on the platform design and user experience is key, as demonstrated by YouTube. A second key factor is recognising that the world has changed thanks to the mobile network. We probably go yea, yea, yea when we talk about mobile, as we’ve all …
User Experience 150
150 
Banking-As-A-Service (BaaS) Making Payments Faster And ‘Smarter’
PYMNTS
NOVEMBER 13, 2020
Looking at the plight of migrant workers and those working abroad during the COVID event, PYMNTS November 2020 Smarter Payments Tracker® powered by Nium notes that, “Legacy FIs can struggle to provide affordable remittance services that meet migrant workers’ needs, and their dependency on correspondent banking networks can drive up service costs.
Payments 259
259 
5 Things You Must Do to Become a True Digital Banking Competitor
The Financial Brand
FEBRUARY 16, 2021
Four other user experience elements are required. The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution.
USAA opens user experience ‘design studio’
Payments Source
FEBRUARY 13, 2017
The new office will look for ways to improve UX for customers in digital and traditional channels.
FIs Most Underutilized Asset: Their Apps
PYMNTS
MARCH 24, 2020
Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?
UX 150
150 
Mobile Banking User Experience Drives Usage
The Financial Brand
OCTOBER 3, 2016
Research finds that mobile design and customer experience ratings are strongly correlated to mobile deposit app adoption and usage.
Creating a Secure, Friction-Free Digital Banking Experience
NCR
APRIL 5, 2016
The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.
Pepper Is Teaming Up With Playbuzz To Make Mobile Banking Fun
PYMNTS
DECEMBER 2, 2016
Pepper, the mobile banking app by Israeli Bank Leumi, is aiming to lure millennials to the service by teaming up with Playbuzz, the digital authoring platform. The goal is to improve the user experience and boost engagement by providing personalized content, noted the report.
Mobile 100
100 
How Apple Card Brings ‘Existential Crisis’ To Smaller FIs
PYMNTS
OCTOBER 4, 2019
With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Thus, successful banks have shifted the design of mobile banking apps beyond the confines of simply tracking spend.
Apple 198
198 
How to Successfully Implement a Digital Solution
Gonzobanker
AUGUST 28, 2020
When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.
How To 158
158 
Why The Future Of Corporate Banking Is All About Connectivity
PYMNTS
DECEMBER 3, 2020
For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. The Drive To Upgrade.
User Experience 264
264 
N26 Partners With Eurobase For Treasury Management Support
PYMNTS
NOVEMBER 25, 2019
The digital bank has raised more than $670 million from established investors, including Insight Venture Partners, GIC and Tencent. “We subsidiary of N26 GmbH, which was described in an announcement as one of the fastest-growing mobile banks in Europe. The company is a U.S.
Management 142
142 
Online/Digital Account Opening: A Bridge and A Moat
Abrigo
MARCH 15, 2022
Recent research shows that even consumers banking exclusively with banks that have a physical, local location have digital banks on the radar, and they make up 62% of U.S. banking consumers. Three-quarters of these “traditionalist” consumers say they are aware of digital banks.
Online 195
195 
Telleroo Integrates B2B Payments Function For SMB Accountants
PYMNTS
DECEMBER 10, 2019
-based FinTech specializing in facilitating payments for small business accountancy firms, is partnering with BIN (bank account identification number) sponsor Moorwand to further streamline the payments experience for accountants and bookkeepers. In a press release issued Tuesday (Dec.
Payments 131
131 
PSCU’s Lumin Digital Helps Mutual Security Credit Union Go Digital
PYMNTS
DECEMBER 10, 2019
PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.
Security 130
130 
Can FinTech Walk The FinTalk?
PYMNTS
APRIL 30, 2018
Digital banks. To put that into context, the IDC projected worldwide growth and spending on mobility solutions at 15 percent a year from a 2018 base of $1.6 Marketplace lending models were about using tech to lend money while sidestepping the regulatory burdens of being a bank. Digital Banks. Blockchain.
Fintech 183
183 
Banks Should Make 2024 a True ‘Year of Digital’
Gonzobanker
MARCH 28, 2024
2024 will prove to be a remarkably busy year in the digital space, when many financial institutions will make near-life-or-death choices about the future of their digital platforms and how they will support them. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.
Digital Banking 120
120 How 5G Will Shake Up Banking and FinTech?
PYMNTS
DECEMBER 12, 2018
Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. Latency Advantages.
Fintech 211
211 Why getting digital banking right could prove vital in the Gulf
NCR
APRIL 16, 2018
.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.
Tencent WeChat and WeChat Pay
Chris Skinner
JUNE 2, 2017
“EVERYTHING IS WITH USER VALUE IN MIND. THE VALUE TO THE USER IS THE FIRST PRIORITY.” IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. DOESN’T EVERYONE IN CHINA USE WECHAT? EXPECT WIDE NEGATIVE MEDIA COVERAGE.
User Experience 259
259 The Quest for Omnichannel Continues
Celent Banking
JANUARY 23, 2015
Or, that digital banking channel development and omnichannel delivery are statistically tied with customer analytics in being considered the most important technologies in delivering revenue growth. What may come as a surprise is how far most banks have to go in terms of actually delivering what they say is important.
Survey 100
100 
Deep Dive: Why Video-Based KYC Is Key To Seamless, Cost-Effective FI Onboarding
PYMNTS
DECEMBER 10, 2020
Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. adult consumers are more likely to use digital banking in response to these mandates. Video verification is one way to ensure smooth experiences and build trust. .
Video 201
201 
Amid Blockchain And Robotics Hype, Corporate Lenders Still Start With The Cloud
PYMNTS
APRIL 2, 2018
Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.
blockchain 171
171 How To Better Served The Unbanked In Nigeria
PYMNTS
SEPTEMBER 25, 2019
Among the biggest ongoing challenges and opportunities in payments – and a trend that will hold well into the 2020s, which are just about to start – is using mobile technology to bring more consumers into the formal financial sector. There is no Pan-African digital bank,” Hainy said. “So That’s not all.
How To 130
130 
Let's personalize your content