ATM Marketplace

OCTOBER 9, 2019

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

UX 54

UX Mobile Digital Banking How To 54

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40

UX User Experience Digital Banking Online 40

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! How FICO Can Help You Advance Your Digital Banking. Respect the data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

The Financial Brand

SEPTEMBER 28, 2020

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. Often only small UX adjustments are needed. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand.

Digital Banking 42

Digital Banking UX Branding Customer Experience 42

PYMNTS

JULY 23, 2020

That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space. How Banks Can Beat Big Tech.

UX 165

UX Cards Google User Experience 165

The Financial Brand

NOVEMBER 4, 2020

Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market. The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand.

UX 34

UX Meeting Branding Marketing 34

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Fintech Labs Insights

DECEMBER 2, 2019

Financial institutions are in an enviable position to profit from this consumer behavior by gamifying debit/credit cards and mobile app usage. While MasterCard and Visa have run year-end card purchase sweeps off and on during the past 20 years, few banks or credit unions have mounted serious long-running usage-based games.

UX 15

UX Digital Banking Mobile Taxes 15

PYMNTS

SEPTEMBER 18, 2020

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

Los Angeles 231

Los Angeles UX Cards FDIC 231

Perficient

AUGUST 9, 2022

Financial institutions can help combat these “bank branch deserts” by investing in more customizable mobile banking platforms that include easy-to-reach customer support representatives and AI-powered chatbots that are sophisticated and multilingual.

Community 275

Community Customer Experience ATM Examples 275

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

The Financial Brand

DECEMBER 12, 2021

Shifting consumer habits and the emergence of new technologies has put pressure on financial institutions to improve mobile banking experiences. The post Consumers Demanding Enhanced Features From Mobile Banking Apps appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

PYMNTS

NOVEMBER 1, 2018

Consider a recent PYMNTS interview with Gerhard Oosthuizen, chief technology officer for Entersekt , a South Africa-based FinTech firm that focuses on mobile authentication and app security software. And that marketing should build on the inherent advantages of legacy financial institutions.

Fintech 191

Fintech UX Mobile FDIC 191

The Financial Brand

FEBRUARY 16, 2021

The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution. Four other user experience elements are required.

Digital Banking 36

Digital Banking User Experience Branding Customer Experience 36

PYMNTS

SEPTEMBER 18, 2020

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

Los Angeles 140

Los Angeles UX Cards FDIC 140

BankNXT

JUNE 6, 2016

Collaboration between fintech specialists and banks is set to become the primary engine of innovation (and gamification), says Daoud Fakhri. Barclays on quest to gamify digital banking on BankNXT.

Digital Banking 40

Digital Banking Fintech Innovation UX 40

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

Fintech Labs Insights

AUGUST 31, 2016

The ongoing migration to mobile provides financial institutions a chance to reboot their approach to delivering information digitally. Digital banking v1.0 desktop online banking) was primarily about porting paper-based statements into an online format. Digital banking v2.0

Mobile 22

Mobile UX Seattle Online 22

The Financial Brand

DECEMBER 5, 2016

User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.

UX 12

UX User Experience Trends Customer Experience 12

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By If you can bring consumer payments and consumer data together, that’s where I think [the future] of payments and banking lies,” VB said. What also remains TBD is whether Citi and Stanford are the first two banks to participate – or the only two banks to participate.

Google 272

Google Fintech Payments Apple 272

BankNXT

APRIL 25, 2016

US consumers have yet to realise the benefits of mobile banking, says Resham Karira, who outlines three issues to tackle the issue. Time to shake up US mobile banking on BankNXT.

US 40

US Mobile UX Digital Banking 40

BankNXT

MAY 3, 2016

Jeremy Pollack reveals statistics that show mobile banking uptake among the elderly, according to a US Federal Reserve study. Reaching the over-60 crowd with mobile banking on BankNXT.

Mobile 40

Mobile Study US UX 40

BankNXT

JULY 14, 2016

There's a disconnect between the hype surrounding mobile banking and the reality of how consumers are actually interacting with financial institutions. Mobile banking adoption growth is slower than you think on BankNXT. Story by Stephen Greer.

Mobile 40

Mobile UX Trends Digital Banking 40

Fintech Labs Insights

MARCH 3, 2016

That’s the driving factor behind Innofis , a company that furnishes a suite of digital banking tools providing a beautiful user experience for both bankers and their customers. In 2012, the company saw an opportunity in offering digital banking services. And the response has been tremendous.

UX 12

UX User Experience US Tools 12

Gonzobanker

JANUARY 25, 2019

Cornerstone Advisors Managing Director Jim Burson pointed out that while small relative to its payments revenue, in 2018 First Data partnered with Live Oak Bancshares to establish the Apiture Digital Banking offering.

Data 109

Data Fintech Community Bank UX 109

Fintech Labs Insights

JANUARY 12, 2017

Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Efi4: a robust, nimble, and versatile digital banking platform. Tailored UX for unique look-and-feel. New generation PFM with a smart-support forecasting tool.

UX 12

UX Digital Banking Customer Experience Innovation 12

Gonzobanker

MAY 1, 2018

The Payments GonzoBankers have just returned from the PSCU member forum and the biggest announcement (among many) was the launch of Lumin Digital , a new digital banking platform that is currently available only to credit unions. This is the closest UI/UX experience to the big banks we have seen. Final Thoughts.

System 76

System UX Data Tools 76

The Financial Brand

MARCH 18, 2015

Instead, they want the one-tap digital banking support from advisors 24/7. Customer Experience CX mobile apps mobile banking UX video banking video chat' Consumers no longer want manage their finances themselves.

UX 12

UX Video Customer Experience Mobile 12

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. mobile-first bank accounts.

Cards 71

Cards Fintech UX Strategy 71

Gonzobanker

JULY 20, 2022

Whether you’re just replacing your internet banking platform or developing an entire digital strategy, Cornerstone Advisors has the expertise to help you be successful at any stage of your digital journey. We can partner with you to develop a Digital Strategy Roadmap that will boost your digital UX performance to the next level.

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Gonzobanker

FEBRUARY 23, 2022

Early leaders like Coastal Community Bank in Everett, Wash., More importantly, BaaS banks will need an I.T. and risk SWAT team that understands architecture, APIs, next-gen programming, UX, and technology risk to effectively work inside this ecosystem. This cannot be the extra credit work of a traditional bank I.T.

Community Bank 105

Community Bank Strategy Risk Management Fintech 105

Fintech Labs Insights

OCTOBER 3, 2016

I love the minutiae of digital banking. And as luck would have it, Bank of America obliged in its latest iOS update ( Sep 22, v7.1 ). The bank added a Help button centered at the top of the screen on most pages (s ee above and first screenshot below ). Me, I just need a shiny new button to make my day.

America 17

America Mobile blockchain Digital Banking 17

Fintech Labs Insights

JANUARY 31, 2023

Payments UX: Zelle Confuses

Las Vegas 15

Las Vegas Conference Industry San Diego 15

Gonzobanker

DECEMBER 20, 2019

The bank’s strategy is laser-focused. mobile, remote capture); it partners with the likes of Google, Schwab and TrueCar; and its talent is active every day with 150+ agile team members creating new capabilities and the highest Net Promoter Score in banking. . The bank that got hacked via AWS wins the tech award?

Idaho 148

Idaho Conference Data Marketing 148