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Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.
Marcus Castilla was recently named director of the Oklahomabank'sdigitalbanking unit for service members; he shares what Roger offers today and some plans for the future.
Citizens Bank Of Edmond. Collaborating with digitalbankingtechnology company MX, Citizens Bank of Edmond in Oklahoma said it has debuted its PPP loan portal to streamline PPP loan applications for its SMB clients. Lendsmart, Griffin Technologies. Automation Anywhere.
The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. Direct Banking Satisfaction Study found that direct banks, or branchless banks that operate online, earned a higher satisfaction score among U.S.
Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online. The project, completed in less than three months, could be a model for community banks that want to innovate but fear being a low priority for vendors.
First Oklahoma FCU to deploy core account processing technology from Fiserv. United Nations FCU chooses digitalbanking platform from Jwaala. Around the web. Yoyo unveils marketing automation platform, Yoyo Engage, at Davos. Misys adds crowdlending module to FusionBanking platform.
Also, long-time alum, Alkami Technology picked up $11 million Friday to further their e-banking solutions business. Alkami Technology. Digitalbanking solutions. HQ: Oklahoma City, Oklahoma. French neo-bank. Tags: Online banking, mobile, Finovate alum. 12 through Sep. 18: AvidXchange.
THE BANKING AWARDS. GonzoBanker of the Year – The Gonzo team would like to salute the career of David Rainbolt of BancFirst in Oklahoma. Rainbolt has quietly built a community bank in the past 20 years that is closing in on $2 billion of market cap. THE TECHNOLOGY AWARDS. The CU Core Deal of the Year Award – No brainer.
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