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After The Disruption: Alt-Banking Goes Straight, Chases Bad Guys

PYMNTS

As alt-banking matures and FinTechs mushroom, challenger banks are losing their cool “disruptor cred” and blending into the banking landscape. Their rebel veneer fading, challenger banks and FinTechs are learning the price of being just another part of the financial ecosystem. Not as cool.

San Diego 131
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Mitek Unveils Update For Mobile Banking Deposits

PYMNTS

The technology update “will help customers get access to funds securely and quickly,” the San Diego, California-based firm said, adding that the new release will give financial institutions (FIs) “even more control over” the mobile deposit feature.

Mobile 130
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Deep Dive: How CUs Are Rethinking Their Credit Solutions During The Pandemic

PYMNTS

San Diego-based California Coast Credit Union , for example, has instituted automatic loan deferral for its members, while Texas-based Border Federal Credit Union has aided members in filling out online applications for Paycheck Protection Program (PPP) loans.

San Diego 141
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How Axos Bank Uses Multilayered Filtering To Keep Bad Bots Out And Good Bots In

PYMNTS

Many cybercriminals rely on bots to conduct their schemes, leveraging automated data skimming programs that can overwhelm banks’ defenses through sheer volume. We like to think of [bots] like bacteria,” Raghu Valipireddy, senior vice president and chief information security officer at Axos Bank, told PYMNTS in a recent interview.

Google 141
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Faster Cash Back, Happier Customers?

PYMNTS

The San Diego, California-based bank took cues from successes seen in the retail market when developing its debit card-based cash back program. Learning lessons from eCommerce retailers, most notably Amazon, is essential for banks to entice customers with rewards they can use almost right away, Urdapilleta added. “We

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2020 GonzoBanker Awards

Gonzobanker

Mixed Metaphors Quote of the Year Bank EVP recruited into the industry six years ago from being a CTO in other industries: “Banking has a decent coat of paint on it, but you get in here and it’s duct tape and bad.”. There have been many come-and-go digital banks. Axos is proving some staying power in difficult times.

Idaho 163
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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Retail Banking Satisfaction StudySM, “declining satisfaction in the areas of problem resolution and telephone customer service offset the gain [in satisfaction scores from 2018].