PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along.

Online 223

Online Report Tools Fraud 223

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. The average branch footprint for a bank chain in the U.K., This follows the overall trend in payments moving online. Lessons To Take Moving Forward .

Digital Banking 240

Digital Banking Study Examples Meeting 240

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. The Rush to Digital.

Digital Banking 166

Digital Banking Mobile Study Data 166

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Banking app security was especially problematic, according to the statement. The pandemic has accelerated the shift to online banking.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. Online account openings have increased 14.5 Confronting Digital Banking Reality. Forty-five percent of U.S.

Digital Banking 131

Digital Banking Mobile Tools Online 131

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. The majority of customers, or 69% of the 3,095 U.S.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

APRIL 30, 2020

The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’ (FIs’) online and mobile offerings to the test and allowing FIs to show off their digital investments and know-how to assure customers that they are in good hands.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Mobile Course 153

Bank Innovation

MAY 31, 2017

Good news: the majority of smartphone owners today use mobile banking, but they are still attached to their desktops and tablets. There is a rapid rise of a new segment of banking customers, dubbed omni-digital, according to a study by PWC released today.

Study 339

Study Mobile Digital Banking Online 339

PYMNTS

DECEMBER 14, 2020

The pandemic has had a significant impact on consumer adoption of online and mobile banking services as more people are digitally engaging with their banks to curb health risks. Mobile banking use is ticking up, especially among younger users, with PYMNTS data showing that 75.9

ATM 257

ATM Mobile Strategy Study 257

PYMNTS

MAY 29, 2020

Allowing customers uninterrupted access to their online financial accounts and processing digital payments quickly is critical during this time as brick-and-mortar branches are either closed or on limited hours. Challenger banks are continuing to employ cloud technologies as legacy financial entities take their own steps forward.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. The aim of doing so is to create a more robust framework for digital banking. The ensuing lawsuit would represent the country’s largest class-action GDPR lawsuit.

Online 151

Online Report Payments Regulation 151

PYMNTS

JUNE 26, 2020

Many banks braced themselves for an oncoming surge in the number of consumers accessing their financial accounts online or via mobile banking apps, but safely and seamlessly providing that access remained tricky for many in the space. Why the Pandemic Is Pushing Legacy F Is’ Cloud Migrations Forward.

Meeting 227

Meeting Mobile Digital Banking Tools 227

Gonzobanker

MAY 16, 2024

A new report on digital banking metrics and the impact that digital banking is having on banks reveals some positive developments, but also a host of troubling trends that should give bank executives cause for concern. Among those users, most banks saw just 1.5 Digital support. P2P payments.

Digital Banking 112

Digital Banking Trends Study Mobile 112

PYMNTS

NOVEMBER 3, 2020

Eighty-one percent of consumers in one recent study said that trusting brands was a major factor in determining whether they would interact with them, for example. It also details how open banking’s expansion can help businesses build trust with new or existing customers seeking more secure ways to shop.

Study 192

Study Data Regulation Digital Banking 192

PYMNTS

DECEMBER 10, 2020

The overall use of digital banking tools has also shot up, with 46 percent of consumers claiming they have increased their use of online or mobile financial tools since the start of the global health crisis. Developments From Around The World of Digital-First Banking.

ATM 233

ATM Tools Study Mobile 233

Bank Innovation

DECEMBER 7, 2017

Voice assistants like Alexa and Siri could be the future of banking, as more and more consumers indicate a willingness to interact with their bank through these platforms, a study released this week by NTT Data found.

Study 287

Study Data Analytics Online 287

Accenture: Banking

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 277

Millennials social media Innovation Study 277

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

PYMNTS

JULY 21, 2020

The latest Merchants Guide To Navigating Global Payments Regulations examines how open banking initiatives are developing in Latin America as well as how the pandemic is affecting these moves. Open banking is developing quickly in Brazil, where financial authorities recently announced plans to implement an initiative for the country’s FIs.

Mobile 229

Mobile Report America Regulation 229

PYMNTS

AUGUST 21, 2020

Digital banking is reaching unprecedented levels of popularity amid the pandemic, with 89 percent of American bank customers using mobile banking apps to manage their savings and checking accounts. Developments From Around The World Of Digital-First Banking. billion by 2024.

Analytics 266

Analytics Fraud ATM Report 266

PYMNTS

SEPTEMBER 6, 2019

In the September Digital Identity Tracker , PYMNTS explores the latest developments in the world of digital IDs, including Australia’s implementation of myGovID, a new eCommerce payment option from Mastercard, and the benefits of using digital IDs in digital banking and the gig economy.

National 179

National Study Digital Banking Trends 179

PYMNTS

JUNE 18, 2020

In a study published this month, “Cloud Computing — Thematic Research,” GlobalData , the London-based analytics company, reported cloud computing has grown significantly in recent years. The report examines how legacy and challenger FIs are using the cloud to enhance their online offerings. It’s just a metaphor for the internet.

Resources 221

Resources Innovation Strategies Analytics Innovation 221

PYMNTS

NOVEMBER 20, 2020

CUs cannot rest on their laurels, however, given that competition in the banking space has been intense during the current economic downturn. Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive.

Technology 253

Technology Indiana Michigan Tools 253

FICO

MAY 8, 2020

Significant numbers say they have abandoned an online purchase or been unable to open a new account with an existing provider because they can’t remember their passwords. . For more information and statistics, see the FICO Consumer Digital Banking Survey of 5,000 people across 10 countries including: Brazil. Philippines.

Security 83

Security Digital Banking Study Survey 83

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

PYMNTS

OCTOBER 16, 2020

Revolut Likely To Apply For US Bank Charter. Revolut , the European digital bank, is reportedly near applying for a U.S. banking license. The FinTech is reportedly likely to seek a charter with California’s Division of Financial Institutions and the Federal Reserve Bank of San Francisco within the next few weeks.

Payments 239

Payments San Francisco Fintech Tools 239

PYMNTS

SEPTEMBER 23, 2020

Financial crime is a pervasive threat to banks, credit unions, FinTechs and other financial institutions (FIs) the world over. A recent study from PwC found that 47 percent of companies had experienced fraud at least once in the past two years, with a grand total of $42 billion in funds stolen over this period of time. billion ($8.9

Technology 208

Technology Report Fraud Study 208

PYMNTS

JANUARY 22, 2020

Grab , Razer , AirAsia , Axiata and CIMB join other companies that are considering applying for digital banking licenses in Malaysia, sources told Reuters on Wednesday (Jan. Some are in discussions with consultants for guidance as they ponder a move into digital banking, according to the sources, who are familiar with the matter.

Digital Banking 136

Digital Banking Regional Capital Study 136

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. Online account openings increased by as much as 15 percent when social distancing mandates were implemented. One study revealed that 73 percent of U.S.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

MARCH 9, 2020

But given the rise of neobanks — FinTechs that are using banking services as the foundation for new ecosystems and Big Tech, which is exploring ways to extend their reach into banking and financial services — we thought we’d go back to first principles and ask consumers that simple question in relation to their primary banking relationship.

How To 232

How To Millennials ATM Fintech 232

Chris Skinner

JANUARY 21, 2020

Another useful person in my online network is Steve McLaughlin of @FTPartners, who I spotted sent a tweet last week saying they had produced a challenger bank report.

Online 285

Online Report Case Study Study 285