PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

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PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

OCTOBER 7, 2020

As Ali noted, expectations about what banking should be are changing as “all of a sudden, overnight, all users were thrust online.”. Asked what lies ahead as digital banking increasingly takes root, Ali said the general push to contactless payments will continue, with some subsets growing especially quickly.

Mobile 245

Mobile Security Fraud Digital Banking 245

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” We don’t usually enter our cards online anymore,” she said. “We

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. Online account openings increased by as much as 15 percent when social distancing mandates were implemented. adult consumers are more likely to use digital banking in response to these mandates.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

SEPTEMBER 15, 2020

Necessity being the mother of invention, consumers rapidly reset their lives around digital across the board — from working to shopping to learning to managing their financial lives online. Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

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PYMNTS

JUNE 17, 2019

The challenge as it now stands, however, is that the user experience for payments via open banking is not yet as seamless as the card payment experiences that many consumers are generally used to in high card penetration markets like the U.K. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec. The platforms have added new digital solutions for financial budgeting and tracking as well.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

MAY 3, 2016

User authentication and mobile security is gaining more significance in this era of digital banking, and Samsung SDS’ standard-based biometrics solution ensures simpler and secure user authentication to bring enhanced user experience to our customers.

Samsung 100

Samsung Mobile Payments User Experience 100

PYMNTS

FEBRUARY 2, 2021

In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.

Mobile 235

Mobile Payments System Marketing 235

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. One of those online banks finding success – due in large part to its digital roots – is German bank Number26.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

JULY 23, 2020

“We believe that banks have completely had to rethink how they are reaching their customers [and] what investments they have made in digital and virtual forms. These investments have to shift toward making more channels easily available … whether it’s app or online or voice or chat-based instruction.

UX 165

UX Cards Google User Experience 165

Abrigo

JUNE 4, 2024

Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We We are looking at everything from online account opening to our banking platform's user experience. How do you make it 'my bank' for a 16-year-old heading to college?

Compliance 221

Compliance Community Community Bank Conference 221

Celent Banking

FEBRUARY 26, 2015

Controversy around the wisdom (or not) of investing in the branch channel amidst rapidly growing digital banking adoption is showing no signs of letting up. Consider three articles published in the past week: Bank Innovation covering Associated Bank branch closures to fund digital channel initiatives.

FDIC 100

FDIC Retail Digital Banking User Experience 100

PYMNTS

JUNE 21, 2017

It was a plan, Ready noted, that marked the beginning of PayPal’s big shift from being perceived as a payments ecosystem adversary to an ecosystem enabler in digital banking and money transfers, leveraging the reach of PayPal online and via mobile pay for the benefit of card issuers and the consumers they serve.

Mobile 134

Mobile Cards Digital Banking User Experience 134

PYMNTS

JUNE 8, 2016

Arne Vidar Haug, cofounder of Signicat, added: “MyBank Identity Verification will help to bridge the gap between millions of users and online services in Europe. By digitally connecting consumers and businesses, MyBank Identity Verification is making it easy for consumers to digitally register, apply for services and sign contracts.

User Experience 100

User Experience Regulation Software Online 100

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. If you can bring consumer payments and consumer data together, that’s where I think [the future] of payments and banking lies,” VB said.

Google 272

Google Fintech Payments Apple 272

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. Other types of biometric indications, however, may provide unique ways for FIs to maintain the seamlessness users seek when creating new accounts.

Security 133

Security Data Fraud Tools 133

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Choosing a new partner is no small feat.

Customer Experience 128

Customer Experience Digital Banking Strategy Exercises 128

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MARCH 6, 2020

. “Community banks are able to engage at a different level with small to mid-sized businesses, so it’s very important for them to find ways to use tech but not to replace that relationship,” noted Rigsby. He pointed to small business lending operations as one example of this balancing act.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

JULY 15, 2019

Digital banking changed all that, and now consumers expect the onboarding process to be near-instant and with minimal friction. To acquire users quickly, startup online marketplaces often need to onboard as many customers and suppliers as possible to succeed in the early stages.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

NCR

DECEMBER 27, 2015

Indeed, many consumers are already pessimistic about their chances of avoiding fraud as online payments become more common. CNP fraud has soared in many developed countries where EMV has become standard, as fraudsters have shifted their focus online. The rise of dynamic CVVs. ” The future of card payments?

Fraud 40

Fraud Online Cards Security 40

PYMNTS

JULY 27, 2016

study only focused on consumer customers, Carter said there is probably a level of satisfaction with small business customers of these smaller FIs that aren’t offering better digital banking tools. “No one has really cracked the code on the digital front in offering small businesses what they need.”

Regional 100

Regional Community Bank Community Study 100

PYMNTS

JANUARY 2, 2017

The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. DIGITAL BANKING TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

Celent Banking

JUNE 17, 2015

Some institutions like Garanti Bank in Turkey, ICICI in India, and Umpqua Bank in the US are already starting to think in terms of remote delivery. video advisory through tablets), user experiences across devices will begin to blur, and the branch of the future will look even more like a digital experience.

Video 100

Video Customer Experience User Experience Training 100