Celent Banking

DECEMBER 1, 2014

Americans and Canadians prefer to use bank provided tools to manage their personal finances. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges. Moven has a keen focus on the user experience. TD’s Canadian tablet app is slow and buggy.

User Experience 173

User Experience Mobile Innovation United States 173

Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

OCTOBER 5, 2020

The Atlanta-based company noted in a press release that its Activate Enterprise NextGen ATM platform is designed to make it “easier and faster to offer new digital services through the ATM.”. In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Software Atlanta User Experience 158

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members.

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

CB Insights

MARCH 8, 2018

Digital banking startups — or challenger banks — have gained traction over the past few years by bringing retail banking services mobile. Banks in Fintech: what’s ahead in 2018. Join us for data-driven look at how major banks are approaching fintech investments and taking on insurgents.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Blockchain. Marketplace lending. Blockchain. Take the blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

Celent Banking

FEBRUARY 26, 2015

Controversy around the wisdom (or not) of investing in the branch channel amidst rapidly growing digital banking adoption is showing no signs of letting up. Consider three articles published in the past week: Bank Innovation covering Associated Bank branch closures to fund digital channel initiatives.

FDIC 100

FDIC Retail Digital Banking User Experience 100

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. The effort sought to understand the state of retail banking channel systems. It should be no surprise to find that revenue growth broadly remains bank’s #1 strategic priority.

Survey 100

Survey Mobile User Experience Digital Banking 100

PYMNTS

JUNE 17, 2019

has been instrumental through the Competition and Markets authority (CMA) in creating an enabling environment through setting a common standard for nine retail banks. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

MARCH 4, 2020

The digital transformation across any number of verticals — from retail to healthcare — has fostered a consumer mindset that demands deep engagement, speed and convenience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

FEBRUARY 2, 2021

In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.

Mobile 235

Mobile Payments System Marketing 235

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JUNE 21, 2017

It was a plan, Ready noted, that marked the beginning of PayPal’s big shift from being perceived as a payments ecosystem adversary to an ecosystem enabler in digital banking and money transfers, leveraging the reach of PayPal online and via mobile pay for the benefit of card issuers and the consumers they serve.

Mobile 134

Mobile Cards Digital Banking User Experience 134

Gonzobanker

MARCH 28, 2024

In fact, according to Cornerstone’s What’s Going On In Banking 2024 report, 14% of banks and 20% of credit unions stated that they are less than 25% complete with their digital transformation. Bank and credit union leaders must love their due diligence! Choosing a new partner is no small feat.

Customer Experience 144

Customer Experience Digital Banking Strategy Exercises 144

Accenture: Banking

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Even so, there is a stark contrast between the payments experiences of retail customers and corporate customers. Availability of 24/7, real-time, up-to-date information.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

FEBRUARY 24, 2017

Further, insight from Javelin Strategy & Research indicates that over half of all mobile banking users across demographics have expressed interest in using voice commands as part of their digital banking experience.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

AUGUST 10, 2017

It’s been a little over a year since our Digital Banking Tracker heralded the “ Dawn of Banking Voice Technology.” Now it’s more like the high noon of banking voice technology, with most major banks hosting their own incarnation — all with slightly different capabilities and adoption rates. Santander U.K.

Security 156

Security Technology Fraud User Experience 156

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

JANUARY 2, 2017

From using virtual reality to overhauling the retail industry to shifting trends in cross-border payments, here are some of the highlights from our 2016 Trackers. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. DIGITAL BANKING TRACKER. DEVELOPER TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

Payments Source

AUGUST 20, 2017

Removing friction across channels and payment types not only leads to a transformative digital banking experience, it also helps ensure those positive outcomes translate to business success for financial institutions, writes Mark Little, senior user experience researcher for digital channels at Fiserv.

User Experience 61

User Experience Digital Banking Payments Conference 61

PYMNTS

APRIL 4, 2019

“That means building an omnichannel strategy is crucial for banks. The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 18, 2019

Faster is part of a user experience, Edwards said, but not the entirety of it — and the future of faster payments and disbursements in general, he noted, is in building that better optimized total payments experience. Keeping It Simple .

Cards 144

Cards Apple Payments User Experience 144

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JULY 27, 2016

According to Michael Carter, CMO at FinTech firm D3 Banking , there are a few factors at play here. One is that community banks, at least with consumers, are no longer on top when it comes to customer satisfaction. Power report on retail banking in the U.S., Power report on retail banking in the U.S.,

Regional 100

Regional Community Bank Community Study 100

PYMNTS

APRIL 23, 2018

Disintermediating the established intermediaries has become something of an art form in payments and retail these days. Physical retail is being disintermediated by a host of new players using digital technologies and data that further erode their relevance. Take retail. See the Future — or Face the Inevitable.

Retail 117

Retail Maine Lending Software 117

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Digital Banking.

Retail 40

Retail Trends Millennials Mobile 40

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 4, 2020

Webster noted that challenger banks of the past haven’t offered much in the way of a genuine challenge to traditional banks. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

Celent Banking

JUNE 17, 2015

Some institutions like Garanti Bank in Turkey, ICICI in India, and Umpqua Bank in the US are already starting to think in terms of remote delivery. video advisory through tablets), user experiences across devices will begin to blur, and the branch of the future will look even more like a digital experience.

Video 100

Video Customer Experience User Experience Training 100

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Previously, when the bank called customers the average response rate was 25 percent. “The

Fraud 52

Fraud Technology social media Innovation 52

Gonzobanker

JANUARY 17, 2020

These gaps exist today because banks have a hell of a time trying to build and integrate these capabilities with a crazy quilt of industry vendors. The death by 1,000 cuts in payments continues … with little transparency to executives.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Insights on Business

JANUARY 28, 2019

capture new revenue and increase user engagement. transform to become more agile, more digital and more customer-centric. Backbase is the leading solution provider in digital banking and a strategic alliance partner of IBM. –> Explore IBM Banking and Financial Markets Solutions. Speakers: Kwafo K.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

Fintech Labs Insights

OCTOBER 17, 2016

Alkami Technology is partnering with credit union service organization, Open Technology Solutions (OTS), to bring its ORB Digital Banking Platform to member CUs in states from Colorado to Maryland. “We look forward to supporting this journey as their digital banking partner of choice,” he said.

Digital Banking 12

Digital Banking Technology Idaho User Experience 12