PYMNTS

NOVEMBER 20, 2020

Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks.

Technology 253

Technology Indiana Michigan Tools 253

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud Mobile ATM 181

PYMNTS

NOVEMBER 17, 2020

Lumin Digital announced today (Nov. 17) that it will provide Los Angeles Federal Credit Union (LAFCU) with its cloud-based online and mobile digital banking platform, according to a press release emailed to PYMNTS. At LAFCU, we continuously want to improve the products and services we offer.

Los Angeles 192

Los Angeles Digital Banking Analytics Mobile 192

PYMNTS

SEPTEMBER 23, 2020

Senior citizens are the demographic group most vulnerable to identity fraud, as they are often not as digitally savvy as their younger counterparts nor as adept in online security best practices. Large investments in security measures are necessary for banks to protect themselves and their customers from this menace.

Technology 208

Technology Report Fraud Study 208

PYMNTS

DECEMBER 4, 2020

4) chose four firms to receive digital banking licenses, including “digital full bank” licenses for Singapore-based Sea Ltd. and a consortium of Southeast Asia’s Grab Holdings and technology group Singtel. to receive “digital wholesale bank” licenses. to receive “digital wholesale bank” licenses.

Digital Banking 164

Digital Banking Groups Meeting Fintech 164

PYMNTS

NOVEMBER 24, 2020

The pandemic is reshaping banking. Credit unions have had to reach out with messaging to walk consumers through new ways of using their accounts, taking advantage of various digital financial offerings or understanding how CUs have been protecting financial data. Convenience matters, too.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

PYMNTS

APRIL 24, 2020

Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices. Exploring why banks need to implement these tools is critical as these technologies could them keep their customers satisfied and able to financially weather the pandemic.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JANUARY 27, 2021

This increased digital presence also brings a greater risk of digital fraud, however. Some schemes that are impractical to wage in person are simpler to perpetrate online because of a decreased security presence, the anonymity of transactions and fraudsters’ abilities to stage hundreds of attacks simultaneously.

Security 213

Security Innovation Fraud Study 213

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Accenture: Banking

MARCH 24, 2017

With the introduction of PSD2, a new era of secure payments has begun in the European Union. PSD2 requires European banks and other payment service providers to allow customers’ accounts to be accessed via. The directive provides measures to protect the confidentiality and integrity of personalized security credentials.

Fraud 194

Fraud Security System Payments 194

PYMNTS

APRIL 24, 2020

Ensuring that customers can access fast and secure services is critical and one of the many reasons legacy and challenger banks alike are shifting how they view many processes. Each has added new technologies or solutions to its services lineup over the past several years. Digital Transformations in a Digital Age.

Digital Banking 207

Digital Banking Cards Tools Examples 207

PYMNTS

JANUARY 18, 2021

Contactless payments have surged in popularity over the past year, fueled by both an increased reliance on digital banking as well as the effort to contain COVID-19’s spread by preventing consumers and workers from having to touch point of sale (POS) system surfaces or handle cash. Challenges In Deploying QR Codes.

Security 209

Security Payments System Retail 209

PYMNTS

MAY 28, 2020

Welcome Technologies , which works to aid immigrants as they integrate into life in a new country, is partnering with Green Dot for the PODERCard, which will help U.S. Hispanic immigrants access digital banking services, according to a press release. Less than half of U.S.

Mobile 248

Mobile US FDIC Survey 248

Abrigo

FEBRUARY 26, 2025

While recent interest rate reductions have eased deposit costs, many banking executives expect rates to stay elevated, increasing competition for funds. To succeed, banks must carefully balance competitive offerings with cost control while leveraging technology and relationship-building strategies to attract new deposits.

Community Bank 195

Community Bank Community Strategy Analytics 195

PYMNTS

JUNE 24, 2020

Launched in 2005, Zopa is considered one of the world’s first P2P lenders — and in late 2018, it became the first P2P lender to be granted a conditional banking license by the Financial Conduct Authority (FCA), with plans for its digital bank offering to include a fixed-term savings product, a credit card and a money management app, the report said.

Security 215

Security Capital Cards Report 215

PYMNTS

JUNE 10, 2020

In one of the signs of where we are and where we are headed in the warp-speed transformation of digital banking, consider the internet meme that poses a multiple-choice question and series of answers. Who led the digital transformation of your company? A) CEO B) CFO C) COVID-19.”.

Digital Banking 145

Digital Banking Mobile Security Examples 145

PYMNTS

NOVEMBER 9, 2018

Bottomline Technologies posted fiscal first quarter results that showed subscription and transaction revenue growth of double digits as management pointed to opportunities and gains in the B2B payments space. million. All told then, subscription and transaction revenues — primarily across the company’s cloud platforms — were $69.8

Technology 171

Technology Report Conference Management 171

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 19, 2021

National Australia Bank (NAB) has chosen Eedenbull to integrate its payment and spend management technology for SMB customers. The collaboration is part of Eedenbull’s efforts to expand globally after having secured 65 banking partnerships across Europe, according to a report. ICICI Adds AlignBooks Technology.

Fintech 341

Fintech National Groups Tools 341

PYMNTS

MAY 8, 2019

The new Digital Identity Tracker highlights how biometrics is being embraced across a wide range of markets, including travel, financial services and enterprises. Around the Digital Identity World. In recent weeks, several companies have banded together to develop secure, seamless authentication tools. About the Tracker.

Security 170

Security blockchain Tools Data 170

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Legacy FIs are moving forward with their cloud-based plans despite infrastructure challenges.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Banking Exchange

APRIL 26, 2021

The pandemic greatly accelerated the technology shift as customers were largely unable or not willing to visit branches in-person The Economy Technology Duties Security Tech Management Mobile Online Operational Risk Feature3 Feature.

Security 117

Security Digital Banking Mobile Operations 117

PYMNTS

DECEMBER 17, 2019

Headlines are filled with reports of service outages and data breaches , and both banks and consumers are contending with rising fraud concerns as digital banking takes off. Fraud threatens everyone, yet customers rely on their banks for protection. The Technology Gap That Fosters Fraudsters.

Technology 142

Technology Fraud Data Security 142

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

PYMNTS

APRIL 28, 2020

Brattleboro Savings & Loan (BS&L) has chosen NCR Corporation , a global enterprise technology provider for the financial industry, to provide customers with an improved digital banking experience, the companies announced Tuesday (April 28) in a press release.

Digital Banking 142

Digital Banking Vermont Atlanta US 142

Jack Henry

DECEMBER 16, 2024

Back in the early 2000s, I faced a devastating situation when the digital banking company I worked for experienced a massive data breach impacting hundreds of financial institutions. In the early days of digital banking, end-user adoption was very low.

Digital Banking 78

Digital Banking Fraud Trends Fintech 78

PYMNTS

SEPTEMBER 16, 2020

In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS. From their point of view, they want to be able to access their banking information and services anywhere and anytime.”.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

MARCH 12, 2019

Digital banking customers of today aren’t looking for the bank with the newest features — they’re looking for the bank that can keep their data safe. Any security mishap can send customers to one of the other digital banking apps that are ready and waiting for them. Around the Digital Banking World.

Digital Banking 209

Digital Banking Fraud United States Security 209

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

Fraud 235

Fraud Digital Banking Missouri Trends 235

PYMNTS

SEPTEMBER 22, 2020

Consumers moved to digital banking in droves during the early months of the COVID-19 pandemic — it appears they are not moving back. Consumers pivoting to online banking are also more concerned over the privacy and security of their data, especially as fraud volumes creep up —and financial regulators are taking notice.

Compliance 191

Compliance Digital Banking Security Online 191

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. Run these experiments.

Digital Banking 147

Digital Banking social media System Customer Experience 147

PYMNTS

NOVEMBER 14, 2019

And when businesses seek to open a new account from their mobile phone or computer, KYC and AML – critical components of the onboarding process – must be approached with a digital-first strategy, in a significant disruption to the status quo of verifying identities in-person at the bank branch. Digital Banking, Digital Onboarding.

Digital Banking 147

Digital Banking Video Strategy Tools 147

PYMNTS

JULY 28, 2020

The debate about cloud technology’s place in the banking industry has moved beyond whether such platforms can safely transfer and store sensitive financial information. Cloud-based banking technology can help FIs keep up with digitally savvy customers, but banks must realize that no single tool is sufficient to meet their needs.

Technology 140

Technology Innovation ATM Security 140

PYMNTS

OCTOBER 7, 2020

But by and large, with branch activities curtailed and lingering public health fears in place, banks have to offer a uniform, consistent and safe experience to all users, across all types of (online) interaction. That security layer itself is only as strong as the authentication process.

Mobile 245

Mobile Security Fraud Digital Banking 245

PYMNTS

SEPTEMBER 23, 2020

Banks in the EU have been racing to comply with the General Data Protection Regulation ( GDPR ) and the revised Payment Services Directive ( PSD2 ) since both measures were enacted in 2018. He explained that the cloud can help FIs swiftly respond to compliance and security challenges during the pandemic. Security Takes Center Stage.

Compliance 225

Compliance Regulation Guidelines Security 225

PYMNTS

NOVEMBER 30, 2020

Digital banking firm Emirates National Bank Dubai (Emirates NBD) has rolled out its new businessONLINE platform, a new omnichannel platform for small businesses, a report from NSBanking.com says. To Rio Tinto, the focus should be on remaining competitive through speed and a focus on technology.

Digital Banking 215

Digital Banking Regional System Technology 215