The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

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User Experience Digital Banking UX Branding 40

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! How FICO Can Help You Advance Your Digital Banking. Respect the data.

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Digital Banking Data Customer Experience eBook 52

The Financial Brand

JANUARY 17, 2021

The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Hiring creative user experience pros won't help if they don't have the right support and culture. Three actions can help turn things around.

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UX Innovation How To User Experience 38

The Financial Brand

SEPTEMBER 28, 2020

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. Often only small UX adjustments are needed. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand.

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Digital Banking UX Branding Customer Experience 42

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

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Digital Banking eBook Analytics Customer Experience 52

The Financial Brand

NOVEMBER 4, 2020

Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market. The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand.

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UX Meeting Branding Marketing 32

Gonzobanker

JULY 20, 2022

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? Among 300 U.S. Own It, Bankers!

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Digital Strategies Strategy Leadership Customer Experience 168

Fintech Labs Insights

DECEMBER 2, 2019

While MasterCard and Visa have run year-end card purchase sweeps off and on during the past 20 years, few banks or credit unions have mounted serious long-running usage-based games. One relatively new entrant though has embraced this strategy. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout.

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UX Digital Banking Mobile Taxes 15

The Financial Brand

NOVEMBER 8, 2020

In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and resilience. The post The Qualities of a Digital Banking Champion appeared first on The Financial Brand.

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Digital Banking Branding Customer Experience UX 43

The Financial Brand

JANUARY 25, 2017

Bringing the designer and developer together to follow an agreed upon user experience (UX) design workflow is the foundation of success.

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UX Digital Banking User Experience Customer Experience 12

Gonzobanker

FEBRUARY 23, 2022

A financial institution’s Banking-as-a-Service strategy needs to be more than an extra credit project for the I.T. The Banking-as-a-Service (BaaS) gold rush has clearly begun. Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue.

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Community Bank Strategy Risk Management Fintech 105

PYMNTS

JULY 24, 2019

Now, with open banking, the FIs are getting a push from regulators to standardize their competitive walls and protections when it comes to user history and information. As a result: Innovation must be part of the strategy as FIs adapt to a new regulatory landscape. Trust in Digital Banking. “It’s Build or buy?

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Digital Banking UX Online Innovation 160

The Financial Brand

FEBRUARY 16, 2021

The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution. Four other user experience elements are required.

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Digital Banking User Experience Branding Customer Experience 36

The Financial Brand

DECEMBER 5, 2016

User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.

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UX User Experience Trends Customer Experience 12

The Financial Brand

MAY 22, 2017

Abandoned shopping carts are the biggest drain on a digital banking sales process, caused by consumers unable to easily complete a purchase.

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UX Digital Banking Customer Experience Strategy 16

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. mobile-first bank accounts.

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Cards Fintech UX Strategy 71

Gonzobanker

DECEMBER 20, 2019

This year, the Gonzo team will begin bestowing “Smarter Bank” awards to institutions that are driving into the future with a clear view of the industry’s new realities. Legacy banks need not apply. The bank’s strategy is laser-focused. Smarter Bank Individual Awards. It was the original data junkie.

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Idaho Conference Data Marketing 148

Fintech Labs Insights

JANUARY 19, 2016

STRANDS develops innovative software solutions that enable banks to offer personalized digital banking experiences by applying machine learning algorithms within big data ecosystems. Features: Intuitively transforms complex bank data into key customer insights. Open, web-based application with state-of-the-art UX.

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UX Big Data Strategy Innovation 12

CB Insights

JULY 11, 2019

get the building the bank of the future report. Download the free report to find out about the rise of digital banking, challenger bank strategies and how incumbents are fighting back. Product engagement and maintaining a clean UX/UI. As a result, consumer adoption is at an all-time high.

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Fintech cryptocurrency Examples Cards 64

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform.

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Community Fintech Industry Innovation 216

CB Insights

APRIL 29, 2019

Get the free 31-page State of Innovation report to find out how 677 corporate strategy execs are driving change and growth. As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. Weekend Happiness Concierge.

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Innovation Software Taxes Google 78

The Financial Brand

DECEMBER 12, 2021

Shifting consumer habits and the emergence of new technologies has put pressure on financial institutions to improve mobile banking experiences. The post Consumers Demanding Enhanced Features From Mobile Banking Apps appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Mobile Banking Trends Analysis Trends 43

The Financial Brand

DECEMBER 7, 2021

Financial institutions that combine effective digital solutions with an emotional user experience will stand out in an ocean of sameness. The post Banking with Soul: 7 Requirements to Succeed in the Experience Economy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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User Experience Banking Trends Analysis Branding 41

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

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How To Branding Mobile Customer Experience 41

The Financial Brand

MARCH 2, 2017

The banking industry has fallen behind other industries when it comes to delivering an exceptional digital customer experience.

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Customer Experience Industry UX Digital Banking 12

Fintech Labs Insights

MARCH 24, 2016

See the inset for how I imagine text banking might work for one of the most common tasks: balance inquiry with a subsequent funds transfer. If you think of online banking via a PC as Digital Banking 1.0, and mobile as Digital Banking 2.0, Looking ahead.

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Digital Banking Mobile Online Google 12