PYMNTS

APRIL 27, 2020

The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result. One study recently determined that the number of digital banking users is expected to exceed 3.6

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

OCTOBER 6, 2020

Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers.

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Digital Banking ATM Mobile Atlanta 256

PYMNTS

JUNE 16, 2020

Branch , the digital bank startup, is branching out. Consumers deserve fast and flexible mobile banking services that adapt to their needs,” said Branch CEO Atif Siddiqi in a statement. The study was conducted between April 10 and 12 of 17,000 consumers in 19 countries as stay-at-home orders and social distancing became common.

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Digital Banking Mobile Los Angeles San Francisco 199

Bank Innovation

OCTOBER 14, 2019

Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty. Alyson Clarke, principal analyst at Forrester Research and the author of a bank customer experience study released this […].

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

PYMNTS

JANUARY 19, 2021

These results suggest that consumers find it difficult to access the information they are looking for because relevant information is often buried,” per the study. Digital Deliverance For Financial Content.

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Study social media Millennials Retail 196

Ron Shevelin

MAY 13, 2019

Just 3% of Millennials have their primary checking account at a digital bank like Simple, Chime, or Moven, according to a new study from Cornerstone Advisors. And not surprisingly, that percentage drops to 1.5% of Gen Xers, and 0.8% of Baby Boomers.

Digital Banking 137

Digital Banking Millennials Study 137

Accenture: Banking

APRIL 19, 2021

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

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Study Digital Banking Examples Mobile 261

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. The Rush to Digital.

Digital Banking 166

Digital Banking Mobile Study Data 166

Gonzobanker

JUNE 20, 2024

According to Cornerstone’s Digital Banking Performance Metrics study, the percentage of new accounts opened in digital channels dropped for the second straight year. That’s not what’s happening with digital banks and fintech firms. Some digital banks in the U.K., Nor is it a winning strategy.

Digital Banking 163

Digital Banking Fintech Innovation Strategy 163

Chris Skinner

JANUARY 20, 2020

Varun Mittal, Associate Partner with EY, recently posted a couple of interesting slides about the launch of virtual banking licences to encourage challenger banks in Asia. If you’re not aware, there’s a great deal of digital banking activity across Asia.

Digital Banking 413

Digital Banking Case Study Study Fintech 413

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Banking app security was especially problematic, according to the statement. percent more likely to use mobile banking apps now than they were last year. .

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

DECEMBER 30, 2020

Filling this void is digital banking, which has seen unprecedented levels of adoption as customers look to carry on their financial activities without leaving their homes. The average branch footprint for a bank chain in the U.K., This shift to digital banking is here to stay for many bank customers.

Digital Banking 240

Digital Banking Study Examples Meeting 240

Bank Innovation

APRIL 24, 2018

Digital banking is bringing more consumers than ever into the fold of the financial ecosystem, especially as branches, and other physical products, wane in necessity: take non-prime Americans, for example.

Online 186

Online Study Examples Digital Banking 186

BankInovation

JUNE 17, 2024

Banco Bilbao Vizcaya Argentaria SA is planning to open a digital consumer bank in Germany, using existing technology to expand at relatively low cost. The project is led by Javier Lipuzcoa, the head of BBVA’s digital bank in Italy, according to people familiar with the matter.

Digital Banking 120

Digital Banking Study Technology Retail 120

Chris Skinner

APRIL 8, 2019

I’ll update on that shortly but I was also involved in a study the organisers – The European House Ambrosetti, a leading economics think tank based in Italy – conducted before the conference. The … The post The challenge of transforming into “Banks of the Future” (research) appeared first on Chris Skinner's blog.

Conference 368

Conference Study Trends Fintech 368

Chris Skinner

SEPTEMBER 23, 2018

It goes like this: A ten-year-old boy decided to study judo, despite the fact that he had lost his left … The post What’s your one move? I talk about 1,000s of start-up companies doing one thing brilliantly well, and was looking for an anecdote that might help me talk about this better … and found one.

Study 362

Study Company Digital Banking Fintech 362

Accenture: Banking

AUGUST 3, 2021

In the first two posts, I drew on the UK findings of our Banking Consumer Study: Making digital more human to examine how COVID-19 has affected the shift to digital banking services across different…. The post How to make empathy part of UK banks’ digital skillset appeared first on Accenture Banking Blog.

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How To Study Digital Banking Customer Experience 222

Bank Innovation

MAY 31, 2017

Good news: the majority of smartphone owners today use mobile banking, but they are still attached to their desktops and tablets. There is a rapid rise of a new segment of banking customers, dubbed omni-digital, according to a study by PWC released today.

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Study Mobile Digital Banking Online 339

PYMNTS

JULY 30, 2019

population, 18 percent report having an overdraft at least once in the last year, according to a Pew study. Low-income households are also more likely to be “ high frequency overdrafters ” who run to a negative balance 14 or more times in a year, according to a different Pew study. In the general U.S.

Digital Banking 190

Digital Banking ATM Study FDIC 190

Gonzobanker

MAY 16, 2024

A new report on digital banking metrics and the impact that digital banking is having on banks reveals some positive developments, but also a host of troubling trends that should give bank executives cause for concern. Among those users, most banks saw just 1.5 Digital products are lacking.

Digital Banking 112

Digital Banking Trends Study Mobile 112

BankInovation

DECEMBER 21, 2021

This included how we bank and achieve our own — highly personal — financial goals. According to a study Chase conducted last year, 54% of consumers said they used digital banking tools […].

Digital Banking 98

Digital Banking Banking Trends Trends Study 98

PYMNTS

JUNE 3, 2020

Digital technologies that can be quickly developed and integrated into banks’ platforms, particularly those that enable faster payments, will therefore be critical. The following Deep Dive examines how digital banking preferences are evolving as well as the ways FIs and FinTechs are responding — and partnering — to stay competitive.

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Digital Banking Mobile Tools Online 131

Insights on Business

FEBRUARY 13, 2019

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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Albuquerque Digital Banking Millennials social media 152

PYMNTS

JULY 22, 2020

In the July Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the long-lasting effects brought on by the pandemic, the shifting attitudes surrounding ATM use, and how the digital banking development field is reaping dividends from the financial industry’s sea change.

ATM 225

ATM Digital Banking Alabama Study 225

Chris Skinner

FEBRUARY 7, 2019

A few years ago, I was invited to talk with Equitable Bank in Canada about digital banking. Since then, they’ve launched their digital bank called EQ Bank.

Digital Banking 289

Digital Banking Marketing Case Study Study 289

PYMNTS

APRIL 30, 2020

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. He lasted one day in the cold December rain before convincing the guys that leaflets were old school and they really needed a website, which Tom then built and still exists today.

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Study Training Fintech Digital Banking 283

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

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System Digital Banking Tools User Experience 268

PYMNTS

JUNE 1, 2020

Banks today are familiar with the challenges of supporting digital platforms as an increasing number of customers turn to online-only solutions. One study found more than 45 percent of millennial users, for example, have at least considered leaving their FIs and signing up with fully digital banks.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

PYMNTS

SEPTEMBER 25, 2019

Emirates banking group Emirates NBD has announced the creation of E20., a digital bank for the region, according to a release by the company. It will have a mobile app and provide different services necessary to carry out banking needs. It also takes about three months, in some cases, to open a bank account. .

Digital Banking 122

Digital Banking Regional ATM Groups 122

Accenture: Banking

APRIL 12, 2021

One of the most striking results from our recent Accenture Global Banking Consumer Study 2020 is the prevalence of banking Skeptics around the globe. Skeptics are one of the four persona groups identified in the study, which is built on input from 47,000 consumers from all over the world.

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Study Groups Survey Digital Banking 261

BankInovation

JANUARY 18, 2022

In this episode of "The Buzz" podcast, hear how executives in retail digital banking are least confident in their organizations' ability to create a well-defined innovation strategy and measure the results. Over the next five years, banks expect most innovation to happen in product delivery.

Digital Banking 98

Digital Banking Innovation Innovation Strategies Study 98

Bank Innovation

DECEMBER 7, 2017

Voice assistants like Alexa and Siri could be the future of banking, as more and more consumers indicate a willingness to interact with their bank through these platforms, a study released this week by NTT Data found.

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Study Data Analytics Online 287

PYMNTS

SEPTEMBER 25, 2019

Emirates banking group Emirates NBD has announced the creation of E20., a digital bank for the region, according to a release by the company. It will have a mobile app and provide different services necessary to carry out banking needs. It also takes about three months, in some cases, to open a bank account. .

Digital Banking 109

Digital Banking Regional ATM Groups 109

Accenture: Banking

MARCH 30, 2021

Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into hyperdrive. Fifty percent of consumers now interact with their bank through mobile apps or websites at least once a week, compared to 32 percent in 2018.

Digital Banking 294

Digital Banking Mobile Study 294

PYMNTS

JANUARY 25, 2021

The banking industry is still grappling with the pandemic’s unprecedented effects, including a broad digital shift across numerous sectors. This increased digital engagement can create challenges, however, as it opens up new avenues for fraud in addition to making transactions more convenient for customers.

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Fraud Digital Banking Missouri Trends 235

Bank Innovation

MAY 25, 2017

But a new study from FIS, released this week, suggests that millennials are not as unique as many think — at least in terms of financial service preferences. The study found that consumers across the […]. If you’re in fintech, you’ve probably heard that statement more than once.

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Millennials Study Innovation Fintech 230