PYMNTS

JANUARY 14, 2021

Goals include developing a digital economy and fostering private sector growth to encourage participation by more entrepreneurs. . In a PYMNTS interview, Frank Dux, managing director of CoCoNet, said that although FinTech innovators advance competition and improve the end-user experience, corporations often struggle with outdated tools.

Innovation 225

Innovation Policies User Experience Security 225

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

Technology 360

Technology Company Operations Payments 360

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. adult consumers are more likely to use digital banking in response to these mandates. Video verification is one way to ensure smooth experiences and build trust. .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

OCTOBER 29, 2020

Tennessee's First Horizon Bank revealed a new partnership with NCR to adopt the latter's D3 digital banking platform, the firms recently revealed. Plus, leveraging the cloud to deploy digital banking has allowed us to introduce updates more often and innovate faster. That’s a critical advantage in the new normal.".

US 203

US Fintech Tennessee Compliance 203

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 27, 2020

Small businesses continue to embrace digital banking. At the same time, digital banks are looking to capitalize on their growing small and medium-sized business (SMB) customer base, with open banking and bank-FinTech collaborations an important part of that strategy. China Dips Its Does Into Unlocking Data.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JULY 23, 2020

Debit and credit cards are critical, Narayan said, because they are today’s key tools of the digital commerce ecosystem. It’s not a coincidence that Big Tech companies are actually using cards as their point of entrance into the banking arena,” Narayan said. How Banks Can Beat Big Tech. Perfecting The Card Relationship.

UX 165

UX Cards Google User Experience 165

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Blockchain. Marketplace lending. Blockchain. Take the blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

MARCH 26, 2020

When it comes to what people value most in primary banking relationships, Baird said, it can be distilled into one word: trust. And in the era of open banking and expanded opportunities to leverage data to improve the financial services user experience, being trusted is more important than ever.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

SEPTEMBER 28, 2017

If FIs want to connect with modern consumers, smartphone solutions also need to feature the latest innovations and slick user experiences. . Around the Digital Banking World . For the latest notable Digital Banking headlines and trends, check out the Tracker’s News and Trends section. About the Tracker.

Digital Banking 101

Digital Banking Report Mobile User Experience 101

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. Biometric tools can present their own challenges, however, as it can be difficult to verify customers’ biometric indicators when they are not collected during onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. The L-word and a banking app? So we can actually build the bank of tomorrow based on the technology of today.”.

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. That’s especially a challenge for legacy FIs as digital transactions and the online economy continue to take root. Time may be of the essence in bringing those entrenched services to the digital realm. Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

DECEMBER 12, 2018

The debut of 5G promises to add another tool that can aid such efforts. As that mobile technology get closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity. 5G will mean zero waiting time.”.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Recent PYMNTS research indicates that 34.8

Regional 109

Regional ATM Report Alabama 109

PYMNTS

OCTOBER 22, 2020

We knew we had to pivot and act quickly to develop digital tools to enable self-servicing for our existing customers, while also increasing our focus on driving frictionless access to credit card applications for new customers. We also offered authentication mechanisms coupled with DIY assistance tools for making account changes.

How To 130

How To User Experience Fraud Cards 130

PYMNTS

JANUARY 19, 2017

Another advantage could lie with recent developments in data tools. Q2 , a developer of online and digital banking solutions based in Austin, recently launched its own data analytics platform specifically geared toward community banks. More tools for community FIs. About The Tracker.

Data 100

Data Community Bank Community Digital Banking 100

PYMNTS

MARCH 6, 2020

While it can promote an enhanced end-user experience to migrate the loan application process online – as more and more FinTechs offer this capability — some community banks have been hesitant to fully digitize and automate their SMB lending operations for fear of forfeiting a more personal relationship.

Community Bank 173

Community Bank Community How To Lending 173

Accenture: Banking

MARCH 20, 2017

Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels. Integration with corporates’ ERP systems and banks’ infrastructure. Tiered dashboards at the enterprise/product/business level with decision-making tools.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels. Integration with corporates’ ERP systems and banks’ infrastructure. Tiered dashboards at the enterprise/product/business level with decision-making tools.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

PYMNTS

DECEMBER 30, 2020

An extensive — if not unanimous — swath of the financial sector must also tap into that rail in order for it to be effective, because buyers will find little advantage in a transaction tool if only a small portion of their vendors are able to use it. . We didn’t want to lock our clients into a specific experience that felt like X, Y or Z.

System 161

System Payments Fintech User Experience 161

PYMNTS

OCTOBER 2, 2019

Consumers want their digital banking experiences to do more than just provide security, and processes that are not seamless could frustrate them into seeking alternatives. Banks are employing artificial intelligence (AI) and machine learning (ML) tools to strike that balance. The balance has to be just right.

Fraud 109

Fraud Security Tools Data 109

Abrigo

AUGUST 13, 2024

Some recent episode titles include: “How micro-engagements generate sales and build loyalty,” “The art of standing out in financial service marketing,” and “Building a future-ready digital banking platform.” Banking on Fraudology Banking on Fraudology is hosted by Hailey Windham, CFCS, who was named a 2023 CU Rockstar.

Fraud 221

Fraud Community Community Bank Lending 221

NCR

APRIL 16, 2018

.” As brands seek to build up and maintain a loyal customer base in this congested region, one goal that could prove to be more significant than any other (at least as far as customer experience is concerned) is getting digital banking right. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

FEBRUARY 29, 2016

Other key players in the adoption curve include government entities and financial institutions, says Bottomline Technologies Managing Director of Digital Banking Norm DeLuca. markets that could be slowing down the digitization of electronic B2B payments. The adoption curve, especially in the U.S.,

Innovation 100

Innovation Fintech Tools Technology 100

PYMNTS

OCTOBER 11, 2018

They also critically point the way to places where education and training are needed for workers, so that the shiny tools they build go into the hands of people who understand them and are prepared to use them. “For every technological upgrade, there is a very human element that can get overlooked, even though it is critical.

Fraud 140

Fraud Training Cards Tools 140

PYMNTS

JUNE 4, 2020

Those pitches seem likely to attract a customer’s attention as FIs’ email-open rates have topped 70 percent since the pandemic began, and consumers are increasingly interested in tools to help manage their spending. Webster noted that challenger banks of the past haven’t offered much in the way of a genuine challenge to traditional banks.

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

JULY 27, 2016

study only focused on consumer customers, Carter said there is probably a level of satisfaction with small business customers of these smaller FIs that aren’t offering better digital banking tools. “No one has really cracked the code on the digital front in offering small businesses what they need.”

Regional 100

Regional Community Bank Community Study 100

Bobsguide

MARCH 23, 2022

At the event, high-level discussions will take place on the growing need for the Wealth Management sector to better understand how to create a personalised offering for their clientele segments and to clarify where to strike the balance between a digital and fiscal offering.

Conference 78

Conference Management Software User Experience 78

Gonzobanker

JULY 6, 2021

So once again, integration models and tools are important. In What’s Going On In Banking, Ron Shevlin, Cornerstone’s research director and author of the report, observed: “Banks will find out that if they don’t replace their core systems, there may be no digital ‘transformation.’”. Transformation Strategy.

Strategy 153

Strategy System Risk Management Technology 153

PYMNTS

SEPTEMBER 27, 2019

with a focus on digital transformation services and analytics tools for corporate customers and their finance teams. Teampay offers companies spend management software designed to manage procurement and employee spend with a focus on the employee user experience and company policy enforcement.

Payments 149

Payments Capital Taxes Lending 149

PYMNTS

MAY 3, 2017

If the bot publisher doesn’t keep improving that underside, the top part melts pretty quickly and results in subpar user experience.”. Bots can be really useful, however, in creating a user experience that “wasn’t possible or even imaginable before,” that actually trades on the power of using natural human language.

User Experience 121

User Experience Training Mobile Data 121

PYMNTS

JULY 2, 2018

This consumerization of the enterprise has emerged as a heavyweight behind corporates’ digital transformations – but businesses aren’t consumers, and emerging technologies must address unique needs while still providing a positive user experience. Take mobile banking , for instance.

America 117

America Mobile Security Technology 117

PYMNTS

JANUARY 2, 2017

DIGITAL BANKING TRACKER. The Digital Banking Tracker looks at how old ways of banking are evolving with the advent of faster technology that allows customers to get real-time updates on their accounts, share money with ease among contacts and even open accounts with a selfie. FASTER PAYMENTS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130