PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. TO DOWNLOAD THE APRIL EDITION OF THE PYMNTS DIGITAL BANKING TRACKER™, CLICK THE BUTTON BELOW. . . If the avatar knows you’re a happy person, the avatar will smile.

Digital Banking 180

Digital Banking Technology Meeting Samsung 180

PYMNTS

OCTOBER 7, 2016

The personal touch should be just that — personal — Fossella told PYMNTS’ Karen Webster and is one that can, and should, build upon the relationship already in place at a physical bank branch.

Digital Banking 193

Digital Banking social media Technology User Experience 193

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JANUARY 7, 2021

PYMNTS wrote recently that BBVA was one of six banks last year to begin work with Google on "smart" digital bank accounts, with Google Pay used as an app-driven way to broaden digital reach and give better user experiences.

FDIC 336

FDIC Google User Experience Lending 336

PYMNTS

FEBRUARY 26, 2020

PSCU’s Lumin Digital has signed the Vermont State Employees Credit Union (VSECU) to a multi-year digital banking and cloud computing agreement, Lumin announced on Wednesday (Feb. Lumin Digital will be the credit union’s digital solution for retail and business banking, as well as bill pay solutions.

Vermont 142

Vermont Digital Banking Tennessee User Experience 142

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Jack Henry

DECEMBER 2, 2021

This means that when they open a new account at your bank or credit union, they aren’t thinking about the complex security measures that go into protecting their funds. When it comes to signing up for a new Netflix account, customers can go from first click to watching movies in minutes.

User Experience 148

User Experience Fraud Branding Security 148

PYMNTS

JULY 1, 2020

“Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 18, 2021

With more digital banking options emerging on the U.S. market, FinTechs are turning their attention to the business community, whose demands for a better banking experience are growing louder. Marrying AP With Banking.

Digital Banking 165

Digital Banking Data Fintech User Experience 165

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Jack Henry

AUGUST 14, 2023

Learn about the importance balance between fraud prevention and user experience in digital applications in our newest Fintalk Blog.

User Experience 78

User Experience Fraud Digital Banking 78

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.

New York City 150

New York City Resources User Experience New York 150

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Banks are still able to use their legacy systems to honor that notification, but the user experience is far superior.”.

Apple 198

Apple Cards User Experience Examples 198

Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

OCTOBER 11, 2019

The founders of lending protocol Nuo have announced the launch of a new digital banking platform called Juno, which will be built on top of ethereum. Juno’s flagship product will allow users to hold the dollar-pegged stablecoin and earn a 5.5 The platform will rely on the Nuo protocol and is set to launch early next year.

Bitcoin 116

Bitcoin Digital Banking Lending New York City 116

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

User Experience 40

User Experience Digital Banking UX Branding 40

ATM Marketplace

OCTOBER 31, 2019

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

User Experience 50

User Experience Digital Banking Management 50

PYMNTS

OCTOBER 7, 2020

But by and large, with branch activities curtailed and lingering public health fears in place, banks have to offer a uniform, consistent and safe experience to all users, across all types of (online) interaction.

Mobile 245

Mobile Security Fraud Digital Banking 245

Celent Banking

OCTOBER 14, 2014

I think it’s a great idea for several reasons: Design and user experience (UX) are critical to digital AND brick and mortar banking. Creating a horizontal function can be beneficial to all parts of the bank. “Same can be said for digital banking.” Labs and UX go hand in hand.

UX 167

UX Digital Banking User Experience Capital 167

PYMNTS

NOVEMBER 13, 2020

In many ways, mobile banking’s rapid rise parallels that of banking-as-a-service (BaaS), which is enabling more financial institutions (FIs) to offer digital services with low implementation barriers to be competitive in what is a firmly digital-first environment at this point. The One-Stop Digital Banking Experience.

Payments 259

Payments User Experience Meeting System 259

The Paypers

MAY 8, 2024

UK-based Sharia-compliant digital bank Nomo has partnered with Snowdrop Solutions to augment the digital Islamic banking experience for its users.

User Experience 41

User Experience Digital Banking 41

PYMNTS

OCTOBER 6, 2020

The IBAN accounts at Monneo, she added, are issued by actual banks linked to Monneo's segregated bank account in order to give better security to merchants. I’m quite interested in authenticating the user based on the creation some kind of biometric behavior-based unique profile for every customer and every user,” she told PYMNTS.

Compliance 236

Compliance Online User Experience Payments 236

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234

UX Mobile Data United States 234

The Financial Brand

SEPTEMBER 16, 2021

In a digital world, a bad customer experience can undermine marketing, while a great experience can have a positive multiplier impact. The post Bad User Experiences Destroy Great Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience 40

User Experience Marketing Customer Experience Banking Trends 40

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Monzo bank , one of the larger U.K.-based Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

OCTOBER 29, 2020

First Horizon Bank Adopts NCR Technology. Tennessee's First Horizon Bank revealed a new partnership with NCR to adopt the latter's D3 digital banking platform, the firms recently revealed. Plus, leveraging the cloud to deploy digital banking has allowed us to introduce updates more often and innovate faster.

US 203

US Fintech Tennessee Compliance 203

Chris Skinner

APRIL 29, 2016

As we start to reimagine the bank, it is obvious that focus on the platform design and user experience is key, as demonstrated by YouTube. A second key factor is recognising that the world has changed thanks to the mobile network. We probably go yea, yea, yea when we talk about mobile, as we’ve all …

User Experience 150

User Experience Mobile Digital Banking Technology 150

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

PYMNTS

OCTOBER 5, 2020

The Atlanta-based company noted in a press release that its Activate Enterprise NextGen ATM platform is designed to make it “easier and faster to offer new digital services through the ATM.”. In the future of banking, we see the ATM becoming a dynamic, digital, self-service platform on which banks can deploy new services quickly.”.

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

DECEMBER 10, 2019

-based FinTech specializing in facilitating payments for small business accountancy firms, is partnering with BIN (bank account identification number) sponsor Moorwand to further streamline the payments experience for accountants and bookkeepers. In a press release issued Tuesday (Dec.

Payments 131

Payments User Experience Fintech Compliance 131

Chris Skinner

JUNE 2, 2017

“EVERYTHING IS WITH USER VALUE IN MIND. THE VALUE TO THE USER IS THE FIRST PRIORITY.” IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

PYMNTS

APRIL 10, 2020

While this strategy can yield results, it can also create silos, hampering a bank’s ability to achieve one of the most vital goals of DX: seamless integration of operations that boost efficiency and improve the end-user experience. “Banks are technology companies,” Rio Tinto recently told PYMNTS.

Technology 360

Technology Company Operations Payments 360

PYMNTS

NOVEMBER 12, 2020

Even so, as this week's exploration of bank-FinTech collaborations and open banking initiatives reveals, opportunities to add new revenue streams, improve product offerings and enhance the end-user experience are too promising to ignore. Poland's mBank Taps Treasury Pricing FinTech.

Fintech 220

Fintech User Experience System Data 220