FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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Digital Banking Customer Experience eBook UX 98

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

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UX User Experience Survey Meeting 150

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

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User Experience Digital Banking UX Branding 40

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

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UX User Experience Digital Banking Online 40

The Financial Brand

JANUARY 17, 2021

The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Hiring creative user experience pros won't help if they don't have the right support and culture. Three actions can help turn things around.

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The Financial Brand

SEPTEMBER 28, 2020

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. Often only small UX adjustments are needed. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand.

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FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! How FICO Can Help You Advance Your Digital Banking. Respect the data.

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Digital Banking Data Customer Experience eBook 52

The Financial Brand

SEPTEMBER 14, 2020

Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products. The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand.

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PYMNTS

NOVEMBER 20, 2020

Here’s where it gets tricky: people like mobile banking, but FIs need to step up their apps. FIs could vastly improve their customers’ likelihood of using mobile banking apps if they enhanced the apps’ UX for creating new accounts and adding people to their accounts, among other functions,” per the new Report. There are 112.6

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Mobile UX Report Innovation 235

PYMNTS

JUNE 19, 2020

He said investors are taking a hard look at whether hefty valuations still make sense given challenger banks’ progress so far. Ranchere doesn’t think investors will decide the sector is valueless, as challenger banks have shown the ability to bring in younger consumers with greatly improved UX and upgraded digital offerings.

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Digital Banking Payments Tools Branding 142

ATM Marketplace

OCTOBER 9, 2019

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

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UX Mobile Digital Banking How To 54

The Financial Brand

NOVEMBER 4, 2020

Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market. The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand.

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FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

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Digital Banking eBook Analytics Customer Experience 52

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

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UX User Experience Analytics blockchain 150

Fintech Labs Insights

DECEMBER 2, 2019

Given the Vibe customer base of undergraduates, paying off the debt entirely shouldn’t be much more than $10k on average, but to keep grand prize costs down, the bank could have just a single grand prize each year, with smaller quarterly amounts. Wells Fargo’s Greenhouse has UX issues to overcome ahead of national rollout.

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UX Digital Banking Mobile Taxes 15

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

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Marketing Marketing Strategies social media Strategy 294

The Financial Brand

JANUARY 14, 2019

The post Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX appeared first on The Financial Brand. With new technologies, you must minimize consumer confusion by designing systems around those who are the least tech-savvy.

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The Financial Brand

JANUARY 25, 2017

Bringing the designer and developer together to follow an agreed upon user experience (UX) design workflow is the foundation of success.

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UX Digital Banking User Experience Customer Experience 12

The Financial Brand

NOVEMBER 8, 2020

In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and resilience. The post The Qualities of a Digital Banking Champion appeared first on The Financial Brand.

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Digital Banking Branding Customer Experience UX 43

Fintech Labs Insights

NOVEMBER 28, 2022

Online Digital Banks for Small Businesses (SMB) November 2022 The 57 Biggest Fintech Conferences & Events in 2022 & 2023 Top 21 Online Digital Accounting Services for Small Businesses (SMB): Jan 2022. Related: Top 15 U.S.

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UX Conference Digital Banking Online 15

PYMNTS

JULY 23, 2020

Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space. Good UX can make it possible for consumers to apply, get approved and have a digital card provisioned immediately to their digital wallet of choice.

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PYMNTS

SEPTEMBER 18, 2020

And CNBC notes that, conversely, the KBW Bank Index is down by roughly a third. Challenger banks also face the challenges of an increasingly crowded field (and the challenge of offering the higher rates on deposits that lure consumers), where product differentiation – via UX – is key.

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Los Angeles UX Cards FDIC 231

The Financial Brand

FEBRUARY 16, 2021

The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution. Four other user experience elements are required.

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BankNXT

JUNE 6, 2016

Collaboration between fintech specialists and banks is set to become the primary engine of innovation (and gamification), says Daoud Fakhri. Barclays on quest to gamify digital banking on BankNXT.

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Digital Banking Fintech Innovation UX 40

PYMNTS

OCTOBER 30, 2018

Banking customers, he said, tend to think all those apps “need to be built by young, cool kids straight out of university” — not an unreasonable assumption, given that the young tend to be much more familiar with, and comfortable within, digital life than older generations. Good UX vs. Security.

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Fintech Labs Insights

MARCH 4, 2020

The first pure-play digital bank Security First Network Bank (SFNB) launched in 1995, just a year after Amazon.com. But unlike ecommerce, digital-only banking was slow to catch on. Under that definition, PayPal is a business “bank” as is Square and Amazon. Source: CB Insights. Qonto – France.

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Digital Banking San Francisco UX Austin 15

PYMNTS

JULY 24, 2019

Time may be of the essence in bringing those entrenched services to the digital realm. Trust in Digital Banking. “It’s It’s critical to see trust in digital banking,” he said. The digital players have great UX, which engenders trust in the interaction. Each side needs the others’ assets.

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Digital Banking UX Online Innovation 160

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

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User Experience UX Customer Experience Digital Banking 60

The Financial Brand

DECEMBER 5, 2016

User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions.

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UX User Experience Trends Customer Experience 12

PYMNTS

SEPTEMBER 18, 2020

And CNBC notes that, conversely, the KBW Bank Index is down by roughly a third. Challenger banks also face the challenges of an increasingly crowded field (and the challenge of offering the higher rates on deposits that lure consumers), where product differentiation – via UX – is key.

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Los Angeles UX Cards FDIC 140

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

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UX Capital Mobile User Experience 17

Fintech Labs Insights

MARCH 3, 2016

That’s the driving factor behind Innofis , a company that furnishes a suite of digital banking tools providing a beautiful user experience for both bankers and their customers. In 2012, the company saw an opportunity in offering digital banking services. And the response has been tremendous.

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UX User Experience US Tools 12

Gonzobanker

JANUARY 25, 2019

Cornerstone Advisors Managing Director Jim Burson pointed out that while small relative to its payments revenue, in 2018 First Data partnered with Live Oak Bancshares to establish the Apiture Digital Banking offering.

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Data Fintech Community Bank UX 109

The Financial Brand

MAY 22, 2017

Abandoned shopping carts are the biggest drain on a digital banking sales process, caused by consumers unable to easily complete a purchase.

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UX Digital Banking Customer Experience Strategy 16

Perficient

AUGUST 9, 2022

To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.” It is an entirely online bank but has customer service representatives who members can call and email when they need or want to talk to a human.

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Community Customer Experience ATM Examples 275

Fintech Labs Insights

JANUARY 12, 2017

Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Efi4: a robust, nimble, and versatile digital banking platform. Tailored UX for unique look-and-feel. New generation PFM with a smart-support forecasting tool.

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UX Digital Banking Customer Experience Innovation 12

Fintech Labs Insights

JULY 20, 2022

Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Knowing the bank recognizes your frustration has plans to eventually improve can go a long way in easing or even changing the “hate” score. Related: Top 12 U.S.

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UX Examples Digital Banking Conference 15