PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

Chris Skinner

MARCH 29, 2016

I’ve talked about open sourcing banking and finance by converting everything to components (APIs) that can be plug and played into any front-end user experience (UX) through apps and devices, supported by data analytics, cloud and blockchain to reduce and automate the back office.

UX 150

UX User Experience Analytics blockchain 150

The Financial Brand

DECEMBER 20, 2020

Digital experience gaps are causing banks and credit unions to lose ground. The post 10 Digital Banking UX Trends that Will Drive Post-Pandemic Strategy appeared first on The Financial Brand. They can regain it by a singular focus on customer centricity.

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UX Strategy Digital Banking Trends 42

The Financial Brand

DECEMBER 14, 2020

Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences. The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand.

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UX Digital Banking Examples Branding 38

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JUNE 19, 2020

He said investors are taking a hard look at whether hefty valuations still make sense given challenger banks’ progress so far. Ranchere doesn’t think investors will decide the sector is valueless, as challenger banks have shown the ability to bring in younger consumers with greatly improved UX and upgraded digital offerings.

Digital Banking 142

Digital Banking Payments Tools Branding 142

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. prefer to bank via a mobile app or website. And those consumers desire digital experiences that are personalized and meaningful.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

SEPTEMBER 18, 2020

And CNBC notes that, conversely, the KBW Bank Index is down by roughly a third. Challenger banks also face the challenges of an increasingly crowded field (and the challenge of offering the higher rates on deposits that lure consumers), where product differentiation – via UX – is key.

Los Angeles 231

Los Angeles UX Cards FDIC 231

PYMNTS

OCTOBER 30, 2018

Banking customers, he said, tend to think all those apps “need to be built by young, cool kids straight out of university” — not an unreasonable assumption, given that the young tend to be much more familiar with, and comfortable within, digital life than older generations. Good UX vs. Security.

Mobile 184

Mobile UX Security Fintech 184

The Financial Brand

FEBRUARY 8, 2021

A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? appeared first on The Financial Brand.

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UX Study Digital Banking Branding 39

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40

UX User Experience Digital Banking Online 40

PYMNTS

JULY 23, 2020

Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space. Good UX can make it possible for consumers to apply, get approved and have a digital card provisioned immediately to their digital wallet of choice.

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UX Cards Google User Experience 165

ATM Marketplace

OCTOBER 9, 2019

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

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UX Mobile Digital Banking How To 61

PYMNTS

JULY 24, 2019

Time may be of the essence in bringing those entrenched services to the digital realm. Trust in Digital Banking. “It’s It’s critical to see trust in digital banking,” he said. The digital players have great UX, which engenders trust in the interaction. Each side needs the others’ assets.

Digital Banking 160

Digital Banking UX Online Innovation 160

The Financial Brand

APRIL 14, 2021

In a digital world, UX is key to winning loyalty. Banks and credit unions need to avoid pitfalls and create captivating experiences. The post 3 Ways to Create Digital Banking User Experiences that Build Loyalty appeared first on The Financial Brand.

User Experience 40

User Experience Digital Banking UX Branding 40

The Financial Brand

SEPTEMBER 28, 2020

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. Often only small UX adjustments are needed. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand.

Digital Banking 42

Digital Banking UX Branding Customer Experience 42

The Financial Brand

SEPTEMBER 14, 2020

Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products. The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand.

UX 41

UX Strategy Branding Customer Experience 41

The Financial Brand

JANUARY 17, 2021

The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Hiring creative user experience pros won't help if they don't have the right support and culture. Three actions can help turn things around.

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UX Innovation How To User Experience 38

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance.

Google 272

Google Fintech Payments Apple 272

The Financial Brand

NOVEMBER 4, 2020

Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market. The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand.

UX 36

UX Meeting Branding Marketing 36

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! How FICO Can Help You Advance Your Digital Banking. Respect the data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

NOVEMBER 1, 2018

That said, for banks to translate that trust into consumer loyalty and revenue in this digital and mobile age, they need to design products that emphasize security as much as UX, and to market their products appropriately. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added.

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Fintech UX Mobile Innovation 191

PYMNTS

SEPTEMBER 18, 2020

And CNBC notes that, conversely, the KBW Bank Index is down by roughly a third. Challenger banks also face the challenges of an increasingly crowded field (and the challenge of offering the higher rates on deposits that lure consumers), where product differentiation – via UX – is key.

Los Angeles 140

Los Angeles UX Cards FDIC 140

Gonzobanker

JANUARY 25, 2019

Cornerstone Advisors Managing Director Jim Burson pointed out that while small relative to its payments revenue, in 2018 First Data partnered with Live Oak Bancshares to establish the Apiture Digital Banking offering.

Data 113

Data Fintech Community Bank UX 113

The Financial Brand

JANUARY 14, 2019

The post Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX appeared first on The Financial Brand. With new technologies, you must minimize consumer confusion by designing systems around those who are the least tech-savvy.

UX 31

UX Strategy Branding System 31

Perficient

AUGUST 9, 2022

To offer another example of a bank consciously aimed at supporting the underserved, Forbes just recognized Quontic as the number one “best overall online bank.” It is an entirely online bank but has customer service representatives who members can call and email when they need or want to talk to a human.

Community 275

Community Customer Experience ATM Examples 275

Payments Source

FEBRUARY 13, 2017

The new office will look for ways to improve UX for customers in digital and traditional channels.

User Experience 60

User Experience UX Customer Experience Digital Banking 60

The Financial Brand

NOVEMBER 8, 2020

In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and resilience. The post The Qualities of a Digital Banking Champion appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Customer Experience UX 43

PYMNTS

MARCH 4, 2020

FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management. And in that evolution, DeLuca explained, software has moved from systems that simply kept records or initiated transactions toward systems that deliver an enhanced, more engaging experience.

User Experience 203

User Experience Data Fintech System 203

BankNXT

JUNE 6, 2016

Collaboration between fintech specialists and banks is set to become the primary engine of innovation (and gamification), says Daoud Fakhri. Barclays on quest to gamify digital banking on BankNXT.

Digital Banking 40

Digital Banking Fintech Innovation UX 40

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Gonzobanker

JULY 20, 2022

Whether you’re just replacing your internet banking platform or developing an entire digital strategy, Cornerstone Advisors has the expertise to help you be successful at any stage of your digital journey. We can partner with you to develop a Digital Strategy Roadmap that will boost your digital UX performance to the next level.

Digital Strategies 171

Digital Strategies Strategy Customer Experience Leadership 171

The Financial Brand

FEBRUARY 16, 2021

The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution. Four other user experience elements are required.

Digital Banking 37

Digital Banking User Experience Branding Customer Experience 37

Gonzobanker

SEPTEMBER 10, 2019

This deal looks good for Temenos, Kony and the banking industry clients of both firms. The digital banking market continues a long burn—this time like the smoke of a Texas summer barbecue. Geneva-based Temenos’ announced the acquisition of Austin, Texas-based digital application provider Kony in a deal totaling $580 million.

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United States Texas Austin Kansas City 88

Celent Banking

MAY 5, 2017

Challenger institutions have been an important part of the banking ecosystem. Most notably, they’ve moved the ball forward on what “good” looks like throughout the industry, better assimilating modern concepts of UX and UI design into their front-ends.

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UX Technology Groups US 125

The Financial Brand

JANUARY 25, 2017

Bringing the designer and developer together to follow an agreed upon user experience (UX) design workflow is the foundation of success.

UX 12

UX Digital Banking User Experience Customer Experience 12

Gonzobanker

MAY 1, 2018

The Payments GonzoBankers have just returned from the PSCU member forum and the biggest announcement (among many) was the launch of Lumin Digital , a new digital banking platform that is currently available only to credit unions. This is the closest UI/UX experience to the big banks we have seen. Final Thoughts.

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System UX Data Tools 81