Perficient

JANUARY 27, 2021

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Bank Innovation

APRIL 16, 2019

While many banks are shutting down branches, Bank of America is adopting a "high-tech, high-touch" strategy, which will result in the addition of 350 branches, or what it calls "financial centers," across the country over the next two years.

Digital Strategies 236

Digital Strategies Strategy America Retail 236

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […]. JPMorgan Chase & Co.

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

Perficient

MARCH 10, 2021

He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She works with clients to devise digital experience strategies and how to translate strategies to tactics.

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Perficient

JULY 17, 2020

Last month, I finished teaching my MBA Digital Strategy course to 11 of my colleagues. Over 13 weeks, they worked through a model of digital strategy, found new connections, planned some full scale campaigns, and enjoyed hanging out with each other.

Digital Strategies 332

Digital Strategies Strategy Course Meeting 332

Perficient

FEBRUARY 10, 2021

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital.

Digital Strategies 324

Digital Strategies Marketing Strategy Marketing Strategies 324

Perficient

JANUARY 14, 2021

This podcast discovers what’s possible with digital and figures out how to make it real in your business. and – most importantly – “Now what?”.

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Bank Innovation

APRIL 5, 2019

Roberto Sallouti feels like he just went through college all over again. The 47-year-old chief executive officer of Banco BTG Pactual SA, a fixed-income trading veteran, said he spent the past four years digging into subjects such as cloud computing, performance marketing and data-analytics metrics.

Digital Strategies 186

Digital Strategies Strategy Analytics Data 186

Cisco

JANUARY 10, 2023

We encourage you to consider these ideas as you execute your digital strategy, and we welcome the opportunity to talk further. With our partners, we continue to help our customers expand the boundaries of what is possible in financial services. Cisco Financial Services Solutions. Previous FSI Commentary.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

Bank Innovation

MARCH 29, 2019

Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to underserved consumers as well as small and micro businesses in emerging markets.

Digital Strategies 186

Digital Strategies Strategy Digital Banking Technology 186

Payments Dive

FEBRUARY 19, 2020

In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.

Banking Trends 310

Banking Trends Trends Digital Banking Digital Strategies 310

PYMNTS

FEBRUARY 7, 2020

Startups form to solve all sorts of problems, often from a specific problem a founder is dealing with that turns them on to a bigger hole in the marketplace. However, Bombas was somewhat different — though it began, like many startups, with looking to fill a market hole.

Digital Strategies 168

Digital Strategies Strategy Data Customer Experience 168

Bank Innovation

FEBRUARY 28, 2020

TD Bank’s digital strategy is showing results. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No. 1 in consumer adoption, engagement and satisfaction among top retail banks in Canada.

Digital Strategies 293

Digital Strategies Strategy Digital Banking Retail 293

Perficient

JUNE 11, 2020

Join us at Tony Kratovil, RVP of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient, discuss why the right digital strategies are critical in the wake of COVID-19.

Management 332

Management Digital Strategies Strategy Resources 332

Perficient

NOVEMBER 11, 2020

The strategy imperative. With so much call for transformation, it’s vital to resist the pull of “shiny object” point solutions and to first build a fully-considered digital strategy. Need help getting started?

Trends 618

Trends Strategy Digital Strategies Leadership 618

Perficient

AUGUST 4, 2023

We implement the Envision Strategy Framework , a continuous and adaptive process that feeds real-world insights back into strategic decisions. We put customers at the center of our digital strategy formulation process. This framework is informed by customer empathy and grounded in executional know-how.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

JANUARY 26, 2022

When I asked Kevin Colletti, a digital strategist at Perficient whose past roles included head of digital strategy at ING (now Voya), what set companies like TD Bank apart from some of its competitors, he said, “It comes down to a few things that fall under what we at Perficient call ‘journey science.’

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

PYMNTS

JANUARY 18, 2021

The earnings theme for Tuesday (Jan. 19), at least in financial services, might be termed: A tale of two banks. Bank of America and Goldman Sachs are slated to post fourth-quarter results that day, and we’re likely to see some of the same observations and actions that have marked other financial institutions’ earnings.

Digital Strategies 183

Digital Strategies Strategy America Apple 183

ZootBlog

MARCH 18, 2020

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

Digital Strategies 95

Digital Strategies Strategy User Experience Customer Experience 95

Bank Innovation

MARCH 3, 2020

For Fifth Third Bank, a 160-year-old institution, digital transformation isn’t about going head-to-head with the largest banks. Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re

Seattle 273

Seattle Digital Strategies Strategy Meeting 273

Bank Innovation

JULY 3, 2018

There is a correlation between an FI’s revenues and its digital strategy. A new report from advisory firm EY suggests that the more mature an FI’s digital strategy is, the more revenues it is likely to generate.

Digital Strategies 256

Digital Strategies Strategy Report Operations 256

Perficient

DECEMBER 29, 2020

It is time to reimagine the traditional banking business model and optimize it for the digital age. Financial institutions that want to remain ahead of their competition must adopt new business processes and implement fresh digital strategies and technologies. How financial institutions can apply these strategies.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

South State Correspondent

AUGUST 17, 2015

Indra Nooyi, Pepsi’s CEO, wanted to put more emphasis on design. She gave each executive a photo album and a mission to go capture designs that “inspire.” It was a simple assignment, but only a few managers completed the task and of those that did, half of those had their spouse do it for them.

Digital Strategies 150

Digital Strategies Strategy Management 150

BankInovation

AUGUST 29, 2023

Barclays Head of Markets Digital Strategy Jennifer Warren will join the Bank Automation News webinar Global Ideas for Better Banking AI on Thursday, Sept. With more than 20 years of experience in financial markets, Warren specializes in spearheading step-change business growth and innovation strategies. 14, at 11 a.m.

Digital Strategies 103

Digital Strategies Strategy Marketing Innovation Strategies 103

Perficient

JULY 31, 2020

The compounded alignment challenges multiply when digital strategy transformation activities are layered on. As organizations continue daily adjustments in response to pandemic-related market shifts and customer expectations existing internal alignment challenges compound. In short, progress.

Digital Strategies 373

Digital Strategies Meeting Tools Strategy 373

Bank Innovation

SEPTEMBER 28, 2018

One of the largest retail banks in America has a simple yet multifaceted innovation strategy. Bank Executive Vice President, Chief Innovation Officer, Dominic Venturo, on which direction the bank is headed, digitally. Bank Innovation spoke with U.S The conversation below has been edited for brevity and clarity.

Digital Strategies 150

Digital Strategies Innovation Strategy Innovation Strategies 150

Perficient

FEBRUARY 24, 2021

Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient and works with clients to make their customers and stakeholders happy by delivering insanely great digital experiences. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Bank Innovation

JUNE 18, 2018

PREMIUM - The mobile app is at the top of most banks’ digital strategy. This is especially true for José “Pepe” Olalla, head of business development at BBVA Compass, the U.S. subsidiary of the Spanish bank BBVA S.A. At BBVA Compass all innovation initiatives fall under Olalla’s business development department.

Mobile 268

Mobile Digital Strategies Innovation Strategy 268

Cisco

MARCH 15, 2022

Read the full story from Vish Iyer, Visibility is the Cornerstone of a Digital Strategy in Financial Institutions. Find out how it was deployed and fixed the problem, plus give new depth of visibility that has been a game changer in upgrading the organization’s infrastructure.

Digital Strategies 109

Digital Strategies Strategy Exercises Operations 109

South State Correspondent

JULY 6, 2020

As banks build their digital strategies, we need to stop and think about how we know our customers (identity) and how we know that the verified customer we believe is trying to access a banking channel is really the customer we think it is (access).

Digital Strategies 278

Digital Strategies Strategy Industry Management 278

Jack Henry

JULY 20, 2020

This means your website is becoming an increasingly important part, if not the central part, of your digital strategy. More than likely, your FI’s website is the launching point for almost all these services. That’s why it’s crucial FIs don’t neglect website compliance efforts.

Digital Strategies 97

Digital Strategies Compliance Strategy social media 97

Payments Dive

NOVEMBER 14, 2017

When considering a partner in the journey to reshape a bank's corporate and digital strategies, you need to ensure they are experienced, prepared, and committed for whatever may come their way.

Digital Strategies 225

Digital Strategies Fintech Strategy 225

Payments Source

AUGUST 5, 2020

The point of sale terminal industry was already under pressure to go digital before the coronavirus pandemic made this transition much more crucial to its survival.

Digital Strategies 124

Digital Strategies Strategy Industry Payments 124

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

Bank Innovation

FEBRUARY 28, 2020

TD Bank’s digital strategy is showing results. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No. 1 in consumer adoption, engagement and satisfaction among top retail banks in Canada.

Digital Strategies 195

Digital Strategies Strategy Digital Banking Retail 195

Perficient

NOVEMBER 6, 2020

Perficient’s Digital Strategy and Experience Design teams are missioned with helping our clients deliver the best possible customer experience with their digital investments. Customers want a well-thought out, engaging user experience that solves their problems and helps them get things done.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

AUGUST 20, 2020

To start, Rick Bauer, a Sitecore Digital Strategy MVP, updated us on Content Hub. From reminiscing about Content Hub’s beginnings to where it is today, Rick covers modules including Digital Asset Management (DAM), Content Marketing Platform (CMP), and more. Content Hub and CMP. Update on SXA and SCORE.

Analytics 322

Analytics Digital Strategies Strategy Marketing 322