Perficient

FEBRUARY 25, 2021

For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. 2021 promises much of the same, with both setbacks and successes in store.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 171

Digital Strategies Strategy Customer Experience Leadership 171

BankInovation

MARCH 17, 2021

Ben Maxim, assistant vice president of digital strategy and innovation at MSU Federal Credit Union, will share how banks can create personalized digital experiences at the Bank Automation Ignite event, which takes place April 13-14. View the BA Ignite agenda.

Digital Strategies 98

Digital Strategies Strategy Innovation 98

PYMNTS

MARCH 2, 2020

As carmakers were forced into contingency planning, digital strategies emerged as a means of saving a portion of their marketing activities. The group will reportedly have the same program on Tuesday, but through a “digital press conference” with Chief Executive Officer Oliver Zipse.

social media 130

social media Conference Digital Strategies Meeting 130

Perficient

DECEMBER 10, 2020

Your customers have gone through significant personal events in 2020. Being consistent and connected across channels (63%). As we try to get out of our Pandemic mindsets, item 3 – Ensuring Customers Feel Understood, stands out to me.

Customer Experience 340

Customer Experience Leadership Study Groups 340

Perficient

DECEMBER 17, 2020

While some organizations had started considering these areas as part of their strategic digital programs in 2019, 2020 only accelerated these considerations. In some cases the events of 2020 forced organizations into reaction mode and they rushed to try and operationalize digital responsibility initiatives at a much higher rate.

Strategy 348

Strategy Innovation Video Google 348

Insights on Business

MAY 12, 2017

On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that. Here are three takeaways from the event: AI will amplify your workforce: AI is on the rise, firms and their employees will benefit greatly from it.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Meanwhile the digital shift momentum continues to draw new infrastructure. A report from Tampa, among others, showed that few of the outlet stores took advantage.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

APRIL 16, 2019

A survey conducted late last year found that 75 percent of charities had in their employ “very few digitally skilled people,” and that 77 percent of charities rely on boards and other leadership for guidance about how to navigate the expanding world of digital commerce and payments.

Payments 182

Payments Chicago Strategy Digital Strategies 182

PYMNTS

NOVEMBER 17, 2020

Keyno CEO Robert Steinman; Tom Rapkoch, Visa’s director of global chip product; and Ben Maxim, assistant vice president of digital strategy and innovation at Michigan State University Federal Credit Union tell PYMNTS that they believe the new system can be effective. The vaccine is close. The demand is there.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

JUNE 15, 2020

The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. Some businesses already had robust digital channels in place and others have had to improvise to survive.

Innovation 209

Innovation Mobile Tools Dallas 209

PYMNTS

OCTOBER 19, 2020

Now, the Coalition boasts new partners in a release citing the recent wildfires and extreme weather events as reasons to take the threat of climate change seriously. The goal is to restore 100 million trees in the next five years.

New York 140

New York Digital Strategies Cards Community 140

Accenture: Banking

JULY 20, 2017

Our change leaders have a well-defined and well-communicated digital strategy, a clear and compelling vision of the changes that are needed, and greater leadership commitment to making those changes happen. More broadly, change leaders tell us that they have gotten comfortable with the need for rapid, non-stop transformation.

Survey 166

Survey Strategy Digital Strategies Leadership 166

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

Abrigo

MARCH 6, 2017

See a similar list for the accounting profession: 15 Twitter accounts every accountant should follow 5) @rajeshkan – Rajesh Kandaswamy, research director at Gartner Group, focuses on mobile banking, mobile and cloud payments, channel convergence, digital strategy, big data analytics and outsourcing.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits.

ATM 174

ATM Examples Mobile Digital Strategies 174

Abrigo

JUNE 4, 2024

Don't miss news about the ThinkBIG conference and other Abrigo events. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We "The sleeping giant of depositors accustomed to zero interest rates is now awake and expects 5%.

Compliance 221

Compliance Community Community Bank Conference 221

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

MAY 12, 2020

“The world is going to look different on the other side of COVID-19 as teams strengthen their muscles for creating engaging, targeted digital experiences for their buyers,” noted Terminus VP of Marketing Justin Keller in MarTech Advisor.

Retail 130

Retail How To Branding Strategy 130

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

OCTOBER 14, 2020

There are a lot of things consumers haven’t been able to do during the pandemic – like go to concerts, sit in a movie theater or, for the most part, go to sporting events. There is a renewed, or revised, recognition by many companies about the need for a clear and direct digital strategy,” he noted. In fact, quite a lot.

Retail 141

Retail Case Study Apple Operations 141

Independent Banker

SEPTEMBER 1, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc. 2016 IB Social Media Leaders is sponsored by SHAZAM.

social media 96

social media Community Community Bank Michigan 96

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 114

Technology Resources Fraud Strategy 114

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

JUNE 26, 2017

The move comes as part of the reset in digital strategy that PayPal first began rolling out last year when deal Visa and Mastercard aimed at enhancing future cooperation and interoperability were first announced. Most analysts concluded that Amazon would have been the likely winner in a bidding war in any event.

Arizona 116

Arizona Data Portland Cards 116

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform.

Customer Experience 128

Customer Experience Digital Banking Strategy Exercises 128

Independent Banker

DECEMBER 31, 2021

Anthony Englund, director of digital strategy at MSPC, the content marketing agency in St. Community banks can also create ads using Facebook Ads Manager to promote new products and services, an event or an educational seminar using advanced targeting. In its simplest form, it expands the reach of a community bank’s content.

Marketing Strategies 91

Marketing Strategies Strategy Marketing social media 91

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

Gonzobanker

DECEMBER 5, 2018

Add this string of purchases to what Q2 developed internally, including: Digital transactional banking: Retail, small business, and commercial customers on a single platform across all device types. Gro brings a solid digital account opening platform, something Q2 was pursuing internally. So How Does Gro Fit In? .

Fraud 103

Fraud Austin Fintech Lending 103

Filene

JUNE 21, 2016

Click the arrow below to REGISTER for this event: WHAT IS AN IMPACT ROADSHOW? The content from the event was directly relevant to our organization’s corporate objectives. 10:00 a.m. - Local Host: Illinois Credit Union League. Filene Host: Brenton Peck. Next Generation Needs: Examining Credit Union Loyalty Among Young Adults.

Chicago 45

Chicago social media Illinois Innovation 45

Gonzobanker

MARCH 24, 2021

A new customer digital experience that doesn’t deliver long-term results won’t matter in the long run. Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Gentlemen, you can’t fight in here. This is the war room.”

Customer Experience 124

Customer Experience Strategy Community ATM 124

Insights on Business

MAY 3, 2019

Advisors will be the quarterbacks that direct experts to help clients deal with the impact of major life events (e.g., Learn more about IBM’s digital strategy and transformation consulting practice. marriage, divorce, sudden job loss, new home buying, unexpected inheritance, etc.)

Management 87

Management Data Meeting Branding 87

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. When was the last time you paid with cash (and no, parking at sporting events doesn’t count)? Consumers crave a customized experience.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

NOVEMBER 3, 2017

From new booking engines to events/activities to person-to-person platforms like Airbnb, there is innovation all over in travel. Hyatt Hotels and AccorHotels have both reacted to the rise of home-sharing giant Airbnb by unveiling revamped digital strategies and investing in the travel tech space. And no one is safe.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

Filene

MAY 23, 2018

Click the arrow below to REGISTER for this event: WHAT IS AN IMPACT ROADSHOW? The content from the event was directly relevant to our organization’s corporate objectives. 10:00 a.m. - Local Host: Symitar. Filene Host: Erin Coleman. It's a Money Thing: Clever Financial Education Content Increases Engagement.

Dallas 28

Dallas social media Innovation Digital Strategies 28

Filene

FEBRUARY 20, 2018

Click the arrow below to REGISTER for this event: WHAT IS AN IMPACT ROADSHOW? The content from the event was directly relevant to our organization’s corporate objectives. 2:30 p.m. - Local Host: MD & DC Credit Union Association. Filene Host: Elry Armaza & Cortney Angeley. Filene Feedback | Linda Young.

social media 28

social media DC Innovation Digital Strategies 28

Filene

FEBRUARY 9, 2018

Due to the weather, this event has been cancelled. The content from the event was directly relevant to our organization’s corporate objectives. I highly encourage credit union executives to attend Filene’s Impact events in their area to learn about solutions that can help their organizations achieve their goals.".

Chicago 28

Chicago social media Innovation Digital Strategies 28