Digital Strategies Events Innovation 
Perficient
DECEMBER 17, 2020
While some organizations had started considering these areas as part of their strategic digital programs in 2019, 2020 only accelerated these considerations. In some cases the events of 2020 forced organizations into reaction mode and they rushed to try and operationalize digital responsibility initiatives at a much higher rate.
PYMNTS
JUNE 15, 2020
These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.
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PYMNTS
AUGUST 10, 2018
The Swedish home furnishings retailer is planning to cut back on its catalog emphasis and has canceled plans for some new retail locations in an effort to improve its eCommerce platform and digital customer service.
Perficient
FEBRUARY 25, 2021
For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. 2021 promises much of the same, with both setbacks and successes in store.
BankInovation
MARCH 17, 2021
Ben Maxim, assistant vice president of digital strategy and innovation at MSU Federal Credit Union, will share how banks can create personalized digital experiences at the Bank Automation Ignite event, which takes place April 13-14. View the BA Ignite agenda.
Gonzobanker
JULY 20, 2022
Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!
Perficient
DECEMBER 10, 2020
Your customers have gone through significant personal events in 2020. Being consistent and connected across channels (63%). As we try to get out of our Pandemic mindsets, item 3 – Ensuring Customers Feel Understood, stands out to me.
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