Insights on Business

MAY 12, 2017

On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that. Here are three takeaways from the event: AI will amplify your workforce: AI is on the rise, firms and their employees will benefit greatly from it.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. But along the way, he added, the branch experience is on the cusp of marked change.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Meanwhile the digital shift momentum continues to draw new infrastructure. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

Cisco

OCTOBER 19, 2020

In our event Oportunidades Emergentes: El nuevo paradigma financiero , we analyzed the great opportunities that arise for Latin America, as well as real experiences in terms of the growth of digital bank use and access to financial services by a greater number of clients.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

OCTOBER 14, 2020

There are a lot of things consumers haven’t been able to do during the pandemic – like go to concerts, sit in a movie theater or, for the most part, go to sporting events. There is a renewed, or revised, recognition by many companies about the need for a clear and direct digital strategy,” he noted. In fact, quite a lot.

Retail 141

Retail Case Study Apple Exercises 141

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster. The Consumer.

ATM 158

ATM Examples Course Strategy 158

Independent Banker

SEPTEMBER 1, 2016

The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc. 2016 IB Social Media Leaders is sponsored by SHAZAM.

social media 96

social media Community Community Bank Michigan 96

Perficient

SEPTEMBER 29, 2020

I am the Chief Digital Strategist for Perficient. Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. It goes back to something we talk a lot about with digital strategy.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite.

Technology 113

Technology Resources Fraud Strategy 113

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. When was the last time you paid with cash (and no, parking at sporting events doesn’t count)? Consumers crave a customized experience.

Trends 64

Trends Cyber Security Big Data Analytics 64

CB Insights

NOVEMBER 3, 2017

From new booking engines to events/activities to person-to-person platforms like Airbnb, there is innovation all over in travel. Hyatt Hotels and AccorHotels have both reacted to the rise of home-sharing giant Airbnb by unveiling revamped digital strategies and investing in the travel tech space. And no one is safe.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

FICO

MARCH 28, 2023

Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. Feature generation and profiling facilitates an advanced data infrastructure for AI-enabled, digital business operations. Banks need insights that help them meet customers where they are in life.

How To 52

How To Analytics Data Strategy 52

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. When was the last time you paid with cash (and no, parking at sporting events doesn’t count)? Consumers crave a customized experience.

Trends 48

Trends Cyber Security Big Data Analytics 48

CB Insights

JANUARY 6, 2019

SPACE10 invites people from the worlds of art, design, and technology to work on research projects that result in a range of Ikea prototypes, exhibitions, events, and workshops. The Home Depot also operates a secondary lab out of Austin called BlackLocus. CVS — Digital Innovation Lab. Founded: 2015 .

Innovation 77

Innovation Retail Branding Technology 77

Independent Banker

AUGUST 25, 2016

For instance, she calls Facebook “the pub” for its accessibility to connect with clients, stay top of mind for promotional events and share stories to humanize a bank’s brand. In McIlwain’s book “The Social Advisor: Social Media Secrets of the Financial Industry,” she assigns each social media platform a moniker.

social media 70

social media Community Bank Community Video 70

PYMNTS

OCTOBER 11, 2019

According to CNBC , Amazon has begun talks with OTG’s CIBO Express, a chain of stores most commonly seen in airports, Cineworld’s Regal theaters and sporting event concession stands nationwide. Earlier this year Jet.com — which has been functioning as a largely separate shop from Walmart — was folded into existing eCommerce operations.

Leadership 100

Leadership Apple Branding Retail 100

Gonzobanker

DECEMBER 22, 2014

It’s been a busy year integrating recent acquisitions, purchasing $1 billion+ in Banco Popular deposits, hiring former Los Angeles Mayor Antonio Villaraigosa to advise on community relations, and having former President Bill Clinton speak at a major financial literacy event. Winner: Check Digit. takes Susquehanna Bancshares Inc.

Los Angeles 101

Los Angeles Apple Risk Management California 101