Perficient

JUNE 22, 2020

We get here by taking a systematic approach to gathering and measuring those experiences so we can help you build an experience strategy that balances the right amounts of sustaining and disruptive innovation to bring the Now, the New, and the Next together. Back to our manufacturer example. What Experiences Are You Delivering?

Customer Experience 531

Customer Experience Comparison Strategy social media 531

PYMNTS

NOVEMBER 20, 2020

A PYMNTS survey revealed that more than 52 percent of consumers in big cities are already tapping restaurants’ loyalty programs, for example, but less than 36 percent of those who reside in small towns and rural areas say the same. Deep Dive: How QSRs Can Take Loyalty Programs to the Next Level With Localization.

Mobile 210

Mobile Regional Study Survey 210

Perficient

NOVEMBER 20, 2020

For example, let’s say you sell pickup trucks. However, in order to achieve and sustain this level of truly individualized digital experience, you’ll have to do more than just create a lot of content. Synthetic content creation is a natural byproduct of the creative methods and the technology available to us today.

Video 322

Video Tools Digital Strategies Marketing 322

PYMNTS

NOVEMBER 24, 2020

Online engagement differs significantly between more-populated and less-populated areas, for example. Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Recent PYMNTS research reveals that 16.3 percent of U.S. percent of Generation Z consumers.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

NOVEMBER 30, 2020

He cited American Express’s acquisition three months ago of online lender Kabbage as an example. Innovation Vs. Incumbency. Innovation is a distraction and costs money, so they let the startups figure it out on somebody else’s dime. “Credit is phenomenal — it’s a lifeline when you don’t have [money],” he said.

Fintech 211

Fintech Innovation Analytics Seattle 211

Perficient

JUNE 30, 2020

Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities. For example, there are many digital analytics systems that focus on one channel only or one type of measurement.

Customer Experience 348

Customer Experience System Analytics Management 348

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Mobile Tools Dallas 209

PYMNTS

DECEMBER 22, 2020

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

Customer Experience 162

Customer Experience Tools New York Strategy 162

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

PYMNTS

MARCH 6, 2020

Since the dawn of the internet in the mid-90s, there have been some genius ideas and some completely innovative business models. New companies now aim to be used as a verb by creating an innovative way to buy goods – such as: “I floated it.”. For example, say you’re in the market for a new car. We don’t search, we Google.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

DECEMBER 24, 2020

Steph So, head of digital experience at Shake Shack, told PYMNTS , “We listened to our guests and witnessed the experiences they were having, and we worked flexibly and quickly to provide them with an array of options that gave them the accessibility and comfort they desired.” Munching On Analytics.

Analytics 175

Analytics Study Digital Strategies Strategy 175

PYMNTS

SEPTEMBER 2, 2020

Snider said consumers have many such transaction needs, which is why CO-OP increasingly believes that payments innovation is the path to achieving a primary financial relationship with members. “We And it’s products like Zelle and other payments-related innovations that support the relationship between a credit union and their members.”.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Examples include India and China.

Software 294

Software United States Strategy Industry 294

Perficient

FEBRUARY 25, 2021

For example, if you’re investing in initiatives that drive leads, it’s probably smarter to gauge performance based on ROI instead of purely on spend. Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

JULY 28, 2020

“In my view, when looking at a digitization strategy, the first question that needs to be answered is, ‘How are we going to fund this?'” “I believe the way you fund a digitization strategy is through the adoption of a virtual card program.” ” she said.

Payments 176

Payments Cards Digital Strategies Strategy 176

PYMNTS

AUGUST 6, 2020

For example, Domino’s crushed second-quarter results, with revenues surging to $920 million and U.S. Besides customer interest in eating takeout pizza during the pandemic, it turns out that having a decade’s head start on pivoting to digital ordering and delivery is a massive advantage in the COVID-19 era.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. I think especially in times of crisis, we have to look at what a sound digital payout strategy can do.”. Boosting Profits With A Well-Designed System.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

APRIL 18, 2017

And those same digital capabilities will be essential to creating the growth they’ll need to achieve high performance.”. Technologies like the cloud, mobile, Big Data, robotics and other innovations are key focuses for businesses across all industries. Further, UPS has made several investments in innovation, while the U.K.’s

Big Data 100

Big Data Survey social media Industry 100

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long. That’s crazy.”.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

JULY 7, 2020

It also opened the door for a boom of FinTech innovation and a flood of alternative lenders targeting the small- to medium-sized business (SMB) segment. And while the PPP initiative ultimately saw some major successes, Diamond noted that its rocky start was the latest example of big banks’ digitization struggles.

Lending 171

Lending Industry Fintech UX 171

FICO

FEBRUARY 9, 2021

OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. For example, it was the first bank in Singapore to allow customers to instantly open and use a new bank account. In 2020, 30% of loans were signed-up through this platform. by Nikhil Behl.

Management 52

Management Digital Strategies Innovation Data 52

Perficient

JUNE 8, 2020

For example, were employees directed to work from home but not provided with the proper equipment? Think about how your business reacted to operational impacts, customer reactions, and employee needs. With 20/20 hindsight, can you identify decisions made that seemed good in the moment but now expose a gap? Has that continued?

Operations 452

Operations Course Examples US 452

Perficient

NOVEMBER 10, 2020

Hopefully, you can think of examples of when an experience exceeded (significantly!) Likewise, to argue that value is maximized when expectations and experience are aligned is short-sighted, in my opinion. . Exceeding Expectations to Rule the World. your expectations. I think back to the first appearance of Uber.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. For the foreseeable future, for example, we will have at least half of our staff working from home. Other areas of change were in our sales and marketing efforts.

Meeting 154

Meeting Leadership US Conference 154

Perficient

NOVEMBER 5, 2020

Forbes’ Senior Contributor Anna-Katrina Shedletsky indicated manufacturing will experience five years of innovation in the next 18 months because of COVID-19. Is it a threat to large companies who depended on ‘offline’ relationship-based business deals via field sales, for example, to stay on top?

Company 436

Company Customer Experience Groups Data 436

William Mills

FEBRUARY 22, 2018

Financial institutions are transforming their business practices to introduce new technologies and services and enhance customer service and as they continue to increase the scope of their digital strategies, gaps in personnel still exist. Future Innovations.

Millennials 40

Millennials Digital Strategies Mobile Fraud 40

PYMNTS

FEBRUARY 23, 2018

And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. Taco Bell’s $9.8

Online 101

Online US Payments Mobile 101

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I’ll provide one more example of the elusive win-win innovation.

Innovation 58

Innovation DC FDIC Strategy 58

Cisco

MAY 5, 2021

Automation is one of the essential parts of any digital strategy. That’s why imimobile spent years perfecting our Natural Language Chatbots with pre-built scenarios so you can get up and running quickly with common use-cases like scheduling appointments, or delaying payment, for example.

Customer Experience 122

Customer Experience Branding Tools Strategy 122

PYMNTS

DECEMBER 15, 2017

Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. Startup GPShopper found that only 3 percent of luxury brand’s revenue was coming from digital storefronts back in 2010, and that percentage is only expected to climb to about 12 percent by 2020.

Retail 129

Retail Branding Mobile Tools 129

Gonzobanker

NOVEMBER 26, 2018

In recent years, technology and digital strategy have become integral parts of the bank shareholder value discussion, yet for the 90 or so banks in the $10 billion to $50 billion asset size range, core providers remain ill-equipped to assist regional banks in enabling the execution of their technology strategies.

Regional 87

Regional Strategy Technology Innovation 87

Filene

JUNE 29, 2017

This is especially true when it comes “innovative” ideas or those based in technology. After the session, you will have a clear picture of how Live Observational Research and the Filene Digital Strategies Program can help you: Uncover both tactical and strategic challenges with your digital channels.

Digital Strategies 28

Digital Strategies Strategy Examples Innovation 28

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

AUGUST 10, 2018

For example, Freckle IoT has launched a app called Killi , which allows consumers to “opt in and select specific pieces of personal information that they would like to share with brands in exchange for money.” “People are excited about this idea and the technology; it’s something consumers have been requesting: ‘How do I control my data?’”

Online 101

Online social media Baltimore Data 101