South State Correspondent

JULY 6, 2020

Underappreciated in the banking industry is the growing role of identity and access in banking. In this article, we explore the concepts of identity and access management (“IAM”) and how they should fit into every bank’s long-term strategy, especially given the popularity of privacy initiatives.

Digital Strategies 278

Digital Strategies Strategy Industry Management 278

Perficient

NOVEMBER 6, 2020

Perficient’s Digital Strategy and Experience Design teams are missioned with helping our clients deliver the best possible customer experience with their digital investments. Our goal was to understand which aspects of experience design make the most difference in accomplishing an organization’s digital experience mission.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

NOVEMBER 12, 2020

Digital disruption continues to accelerate across every industry, including the digital industry itself. The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there.

How To 508

How To Branding Customer Experience Industry 508

Perficient

NOVEMBER 23, 2020

It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. The power of data and artificial intelligence can help us do that.” Lisa Frazier, Head of the Wells Fargo Innovation Group. Personalization is the future of financial services.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

JULY 7, 2020

After industry consolidation and a leveling-out of venture capital interest, alternative SMB lending remains a strong market, though just like traditional banks, it has also faced new lessons as a result of the current market. But that doesn’t necessarily mean history is repeating itself. ” A Banking Pullback?

Lending 171

Lending Industry Fintech UX 171

Payments Source

AUGUST 5, 2020

The point of sale terminal industry was already under pressure to go digital before the coronavirus pandemic made this transition much more crucial to its survival.

Digital Strategies 124

Digital Strategies Strategy Industry Payments 124

Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

Perficient

SEPTEMBER 26, 2022

ITC is one of the, if not largest, industry gatherings of insurance carriers, solution provers, implementation partners, and startups. Roaming the convention floor, I found several exciting paths the industry is headed down and how it aligns with our view of digital modernization: Data is everywhere.

Data 275

Data Conference Analytics Industry 275

Cisco

MARCH 15, 2022

Read the full story from Vish Iyer, Visibility is the Cornerstone of a Digital Strategy in Financial Institutions. Find out how it was deployed and fixed the problem, plus give new depth of visibility that has been a game changer in upgrading the organization’s infrastructure.

Digital Strategies 109

Digital Strategies Strategy Exercises Operations 109

Bobsguide

AUGUST 18, 2020

Incumbent retail banks who have not yet developed a progressive digital strategy face significant cost pressures in the coming years, according to industry panellists in an online event today. “Look at Facebook, Google, Amazon and so on who have been constantly updating.

Retail 175

Retail Digital Strategies Google Strategy 175

Perficient

OCTOBER 26, 2020

Find some industry-specific thoughts here , but going beyond the obvious what if… With improved video and streaming capabilities there may be greater opportunities for more complex remote healthcare delivery.

Video 476

Video United States Apple Innovation 476

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Industry Regulations. Industry Regulations.

Software 294

Software United States Strategy Industry 294

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. It’s simple: change is tough for large corporations for a variety of reasons.

Tools 251

Tools Analytics Digital Strategies System 251

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. A robust digital strategy and API development plan are imperative for success : Partnerships and experiences serve as extensions of carrier brands, necessitating careful cultivation.

Innovation 251

Innovation Regional Strategy Trends 251

Payments Source

FEBRUARY 12, 2019

The future of payment is already drastically affecting the retail industry. While retailers will need to adapt their digital strategy yet again, this shift in consumer trends presents yet another opportunity for success, Steve Davidson, vice president of warranty products for Fortegra.

Retail 113

Retail Digital Strategies Innovation Payments 113

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 174

Digital Strategies Strategy Customer Experience Leadership 174

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. Outside Standards. The benchmarks are being set by non-banks.”.

Fintech 169

Fintech Digital Strategies Mobile Strategy 169

Perficient

NOVEMBER 1, 2023

Our Inclusion We are proud to be listed in the Forrester Application Modernization and Migration Services Landscape, Q4 2023 report as a medium sized provider with an industry focus in the sectors of financial services, healthcare, and transportation with a geographic focus in North America.

Report 221

Report Strategy Digital Strategies Customer Experience 221

FICO

JUNE 21, 2017

Customer service is still a global problem across industries — not just in telecommunications. Getting your digital strategy right will determine whether you’re one of those winners — or one of the losers. The post Telecom — Is Your Digital Strategy Ruining Your Customer Experience? appeared first on FICO.

Customer Experience 53

Customer Experience Digital Strategies Strategy Analytics 53

Perficient

JUNE 8, 2020

Where is your industry at right now? They are on the front lines and may have some good input on what’s working and what’s not. What about your customers? Have you reassessed their needs between the initial impact and now? Are you on par with delivering customer care and experiences with your competitors?

Operations 452

Operations Course Examples US 452

Perficient

SEPTEMBER 10, 2020

Companies’ digital strategies must take a data-driven approach to provide meaningful insights at the right time to the right person in the right platform. According to Ulster University research, 90 percent of the data floating around in the digital world today “has been created in the last two years.” Reach out to us.

Analytics 322

Analytics Data Tools Examples 322

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Perficient

NOVEMBER 21, 2024

Achieving transformative outcomes and experiences requires a digital strategy that not only satisfies mandates but also aligns the enterprise around a shared vision and actionable KPIs, ultimately keeping customers at the heart of progress.

Compliance 221

Compliance Data Cards Meeting 221

PYMNTS

NOVEMBER 24, 2020

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

Payments Source

MAY 29, 2017

PayPal has worked to build support from retailers and consumers, positioning it well in the competitive e-commerce game, writes Lauren Freedman, senior vice president of digital strategy at Astound Commerce.

Industry 60

Industry Digital Strategies Strategy Retail 60

Abrigo

MARCH 6, 2017

Social media, however, can be very helpful to executives and other staff of financial institutions as they try to keep up with industry trends, scout competitors and stay abreast of regulatory changes or best practices. 13) @BAI_Info – BAI (Bank Administration Institute) provides research, training and industry news.

social media 150

social media Lending Community Community Bank 150

PYMNTS

JUNE 21, 2018

In a press release , L’Oréal had said it was acquiring 100 percent of ModiFace, which it said is a leader in augmented reality and artificial intelligence for the beauty industry.

Video 142

Video Branding Digital Strategies Technology 142

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. The best restaurants are forward-thinking and working to stay ahead of the changes that have changed the industry forever.

Mobile 191

Mobile Operations Technology Payments 191

PYMNTS

MARCH 2, 2020

As carmakers were forced into contingency planning, digital strategies emerged as a means of saving a portion of their marketing activities. They had reportedly already cut back spending on Geneva and other industry gatherings. The social media firm canceled the in-person component, which would have been held in California.

social media 130

social media Conference Digital Strategies Meeting 130

Abrigo

JUNE 4, 2024

With the changing political landscape, new regulations, shifting demographics, and economic uncertainty, getting the most up-to-date information from bank and credit union industry experts and peers has never been more important. As the financial industry evolves, these takeaways will ensure resilience and growth.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

MAY 5, 2020

The retail industry is at a critical juncture. It’s important for retailers to revisit, revise and integrate their digital strategy across the enterprise and to have a unified data platform that allows them to adjust as consumer expectations shift week-to-week, and even day-to-day.

Florida 205

Florida Retail Tampa Customer Experience 205

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Cloud is how they are getting there. Boost innovation.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

MARCH 19, 2018

In a press release , L’Oreal said it is acquiring 100 percent of ModiFace, which it said is a leader in augmented reality and artificial intelligence for the beauty industry. We at L’Oréal and ModiFace want to pioneer this new page of the beauty industry and serve our customers with innovative services and experiences.”

Branding 116

Branding Innovation Digital Strategies Technology 116

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS.

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

SEPTEMBER 2, 2020

That’s why the industry is “focusing on the idea of no-touch experiences,” she said. But she said CUs have seen the shift in what happens at their branches, how they provide services and how to respond and fine tune a digital strategy. Instead, consumers have indicated a strong preference for low-touch or no-touch systems.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Bobsguide

MAY 19, 2016

In recent years, technology disruption has forced companies in many industries to rethink their digital strategy. Some, digital-first companies are able to identify and exploit service weaknesses in markets from travel to retail. Others, traditional companies, are fighting to stay relevant in a.

Digital Strategies 74

Digital Strategies Mobile Strategy Retail 74