Perficient

NOVEMBER 5, 2020

Customers are looking for answers and information that directly affect them. Site Search enhancements was a roadmap item that was accelerated by a few to help quickly navigate the user to information. B2B portals have played an important role in messaging and are an information ‘beacon’.

Company 436

Company Customer Experience Groups Data 436

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors. Promote Your Success.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

JULY 29, 2020

“Digitization has helped support remittance market continuity in the face of reduced mobility. We also believe money transfers relying on informal or unregulated routes are converting to formal money transfers, and may even help stabilize the market as travel restrictions likely remain.”.

Innovation 240

Innovation US Marketing Digital Strategies 240

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

MARCH 12, 2021

All of these items are impacted by your business’ go-to-market strategy when deciding to add a digital channel. If your business has an idea of what your channel is looking for, then you must validate that information with your actual channel as well as channel-facing employees. Include Voice of Customer and Employees.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

JULY 20, 2020

Healthcare consumer: May or may not know, but regardless isn’t going to act on that information until she’s emotionally ready to do so. When they come to your website, app or campaign, they have specific needs for information, the tone in which it’s delivered, and how steps in their journey are connected.

UX 332

UX Meeting Data Groups 332

PYMNTS

JUNE 19, 2020

The COVID-19 pandemic is driving consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants to rethink their digital strategies. For more information on these stories and other payments orchestration headlines, download the Playbook. Around The Payments Orchestration Ecosystem.

Payments 188

Payments Compliance Resources Fraud 188

PYMNTS

OCTOBER 22, 2020

Banorte will link all related systems to Volante’s VolPay, which will assist with orchestrating and handling international transactions while speeding up its digital strategy. DBS Bank has rolled out a live digital monitoring function for international collections. DBS Bank Rolls Out Real-Time Tracking for Cross-Border Pay.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Perficient

NOVEMBER 1, 2023

Work with strong partners that understand the real-world complexities coming with cloud adoption and invest time in the strategy and planning phases first,” said Steve Holstad, principal of digital strategy consulting, Perficient.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Perficient

JUNE 30, 2020

Data – Backend data, front-end data, customer profiles, and product information are all critical elements of data that must be right for our experiences. This category also includes ecommerce platforms, order management systems, and fulfillment systems.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

JUNE 30, 2020

But real innovation is about ongoing, deliberate, customer-focused improvements that come from intelligent and informed investments. . Now/New/Next is a rapid way to know where you stand and bring the Voice of the Market to help you jump ahead to a quick but informed decision point. You collected the insights. You’ve sorted them out.

Innovation 348

Innovation Resources Trends Strategy 348

Perficient

FEBRUARY 24, 2021

As a leading global digital consultancy, Perficient takes an “all-of-the-above” approach to global delivery, seamlessly combining offshore, nearshore, and onshore teams to deliver powerful results for our clients.

Software 294

Software United States Strategy Industry 294

Perficient

NOVEMBER 10, 2020

Mr. Hernandez provides a lot of good information about his take on how customers are adjusting to the new “reality” of managing the virus. I won’t go into all the data, but one chart, in particular, struck me.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

JANUARY 12, 2022

Cuban admitted that they don’t do enough of it, but they are focused on creating more value chains to help the Mavs organization collect more customer information and expand their database. And that’s exactly what Cuban did when Jim and Kim asked how the Mavs go about collecting and understanding fan expectations.

Dallas 294

Dallas Training Apple Google 294

PYMNTS

MAY 27, 2020

But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. NFC helps prevent fraudsters from being able to hack into POS systems and steal cardholder information, so it is truly is a safer transaction for the merchants,” he noted. Incentivizing The Consumer.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

MAY 5, 2020

“It’s important for retailers to revisit, revise and integrate their digital strategy across the enterprise and to have a unified data platform that allows them to adjust as consumer expectations shift week-to-week, and even day-to-day.

Florida 205

Florida Retail Tampa Customer Experience 205

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. On average, it takes an employee seven minutes to look for information on our intranet. This is an eternity when you are in front of a customer.

US 195

US Training Examples Data 195

PYMNTS

NOVEMBER 20, 2020

Restaurants can leverage Oracle’s Micro POS integration to supplement Paytronix’s platform with information on inventory statuses, store hours lead times and other details. How Chipotle Is Weathering the Pandemic With Localized Digital Ordering, Loyalty Programs.

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Perficient

NOVEMBER 21, 2024

total assets Accelerating the shift to open banking with 1033 Open banking changes how financial data is shared and accessed, giving customers more control of their information. April 1, 20 26 : $250B+ total assets April 1, 20 27 : $10B to <$250B total assets April 1, 20 28 : $3B to <$10B total assets April 1, 20 29 : $1.5B

Compliance 221

Compliance Data Cards Meeting 221

Abrigo

JUNE 4, 2024

With the changing political landscape, new regulations, shifting demographics, and economic uncertainty, getting the most up-to-date information from bank and credit union industry experts and peers has never been more important. The panel provided a few ideas on balancing services to meet these customers' needs.

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

OCTOBER 19, 2016

Moreover, 60 percent of consumers have used their phone to check product availability before embarking on a shopping trip and tend to show preference to the 83 percent of retailers that offer in-store product locators and the 88 percent that provide inventory information about products on the web.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 22, 2020

This system of cash-based eCommerce purchases — “Boleto” in Portuguese-speaking Brazil and “Boleta” in Spanish-speaking South American countries — allows consumers to pay for goods purchased online by printing out their payment information and submitting cash payments to their local general stores, bank branches or other brick-and-mortar locations.

Strategy 230

Strategy Payments America Examples 230

Perficient

DECEMBER 11, 2020

Outcome-based experience design starts with empathy, but that empathy eventually needs to break down into intended outcomes that inform and govern the design process over the lifetime of the product. We believe in a few core, key metrics that work together to guide product teams.

User Experience 309

User Experience US Study Community 309

Abrigo

MARCH 6, 2017

Following the right people or organizations on Twitter, for example, can generate a steady stream of informative articles and news alerts. 6) @NickatClarity – A consultant helping banks with sales to small and medium-sized companies, Nick Miller recently led a webinar for Sageworks on accelerating small business lending.

social media 150

social media Lending Community Community Bank 150

PYMNTS

MARCH 16, 2018

But not all brands excel at crawling the web for information relevant to their businesses. “A A lot of brands are having a hard time keeping up with the pace of consumer changes,” StyleSage ’s Director of Marketing and Digital Strategy Elizabeth Shobert told PYMNTS in an interview. A lot of market data.

Analytics 162

Analytics Branding Retail Trends 162

PYMNTS

DECEMBER 3, 2020

One of the biggest risks of an un-optimized digitization strategy is platform overload, which Goldenberg said threatens to convolute the financial picture for the organization. But when it comes to processes like AR, the financial close and reporting, FinTech adoption can be essential, if technologies are strategically chosen.

Fintech 181

Fintech Technology Payments Tools 181

PYMNTS

MAY 25, 2017

In addition, Five Star will be able to access other tools like digital advertising, premier loyalty rewards programs and nutritional information, via the ePort Connect platform. This new technology enables us to take a retail mindset and apply a retail strategy for vending.

Technology 101

Technology Retail Digital Strategies Leadership 101

PYMNTS

MAY 27, 2020

” A Digitization Strategy. ” “How to change business processes to adjust to market demands, how to make a website, how to accept payments digitally, how to market — these are all questions that offline businesses have to answer fast,” he said.

Online 179

Online Payments User Experience How To 179

South State Correspondent

AUGUST 30, 2023

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” From there, a data project would easily inform you how much volume should be driven for each line and what is the best price to achieve that volume. (A)cute A)cute : It should be crucial to the business.

Data 195

Data Analytics Strategy Examples 195

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

DECEMBER 15, 2017

But although GPShopper develops mobile apps, Mikhailov says apps are just the tip of the iceberg when it comes to digital strategies. To make such purchases more likely, Mikhailov said, brands must reach the customer during that learning phase and empower her with information.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

JUNE 26, 2020

But for many of them, this has also been an opportunity for them to really develop their digital strategies. That relates to storefronts, that relates to collaborating and being able to work remotely, and it also relates to digital payments.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Celent Banking

JANUARY 20, 2017

Most of the banks we interviewed for recent research on this topic are hearing loud and clear that clients are looking for more streamlined, convenient, and faster access to banking services and information. The graphic below summarizes those opportunities for differentiation.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster. “The

ATM 158

ATM Examples Course Strategy 158

Celent Banking

APRIL 25, 2016

This move was central to its strategy of becoming a universal bank moving away of being solely focused in agribusiness. Commercially available solutions that can support a digital only bank means that as an industry we are ready to take off.

America 100

America Digital Banking Strategy Fintech 100