PYMNTS

JULY 14, 2020

In the latest PYMNTS’ Main Street On Lockdown series, the Business Recovery edition revealed there were some bright spots for small and medium-sized businesses (SMBs) that are using the pandemic to make operational changes and bring their online presence up to date.

Wichita 146

Wichita Texas New York Florida 146

PYMNTS

NOVEMBER 24, 2020

Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. Digital strategies must therefore reflect generational as well as geographical distinctions among consumers. Recent PYMNTS research reveals that 16.3 percent of U.S.

Online 142

Online Mobile Digital Strategies Strategy 142

PYMNTS

MAY 21, 2019

“Digitalization is the biggest challenge for supervision since the financial crisis,” said Wuermeling, who is also a member of the European Central Bank ’s supervisory board. “It It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

Innovation 214

Innovation Mobile Capital Operations 214

PYMNTS

JANUARY 11, 2021

Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals. Morgan is also focusing on growing small business payment services and innovation — including its proprietary JPM Coin and its newly branded blockchain unit, Onyx by J.P.

Payments 198

Payments Strategy Fintech Tools 198

Perficient

NOVEMBER 10, 2020

The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. I won’t go into all the data, but one chart, in particular, struck me. On page 23, Mr. Hernandez discusses the economic value of customer experience relative to customer expectations. . Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

AUGUST 6, 2020

For QSRs mainly dedicated to serving office staffers at lunchtime, the pivot hasn’t just been to digital, but to digital efforts that will actually reach home-based workers. Instead, customers can use cash, cards or mobile wallets and still earn rewards points. Bringing Back the Lunch Crowd. Making QSR Access Remote and Friction-Free.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

JUNE 7, 2017

That menu list is rotating, since one of Spoleto’s main selling points is fresh, seasonally appropriate offers for their clients. Designed to create a simple ordering and rewards experience, the mobile app ties ordering, payments and digital loyalty into a single digital hub with which consumers can more easily interact.

Mobile 108

Mobile Branding Digital Strategies Maine 108

Celent Banking

APRIL 25, 2016

Banco Original is the 3rd step in this digital only bank strategy in the region, becoming the 1st universal digital only bank in Latin America. As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt.

America 100

America Digital Banking Strategy Fintech 100

Cisco

OCTOBER 19, 2020

The dramatic change of habit in the behavior of banking customers, digital natives or not, has brought adoption of digital payment methods and new interaction channels. Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

DECEMBER 15, 2017

And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? Cozzo and Webster discussed how the prepaid element fits into Mastercard’s digital strategy, and how it answers millennials’ top three priorities.

Millennials 134

Millennials Management Cards Security 134

CB Insights

NOVEMBER 3, 2017

From new booking engines to events/activities to person-to-person platforms like Airbnb, there is innovation all over in travel. Hyatt Hotels and AccorHotels have both reacted to the rise of home-sharing giant Airbnb by unveiling revamped digital strategies and investing in the travel tech space. And no one is safe. First Name.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data in the Banking Industry: The Main Challenges and Use Cases. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 64

Trends Cyber Security Big Data Analytics 64

Cisco

APRIL 7, 2019

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Big Data in the Banking Industry: The Main Challenges and Use Cases. Top 7 Digital Transformation Trends in Financial Services (Forbes). #4.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JULY 22, 2016

Mastercard’s overall digital strategy looks to the future of digital payments as Masterpass going across all channels to enable payment connections for how consumers live, work and play – basically it’s a vision of Masterpass doing everything payments. All in, VocaLink processes 11 billion transactions with a net value of $8.4

Payments 100

Payments Mobile Strategy Digital Strategies 100

Filene

MAY 19, 2016

According to its website , “using mobile and Facebook metrics, Shastic calculates an overall "Innovation Score" for each financial institution. Filene’s innovation programs help credit unions execute on innovation, ideas, and cultural change. adult population uses Facebook as a main source of news and information?

social media 34

social media Case Study Innovation Mobile 34

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. State of Innovation Report. Many are still in wide usage today.

Strategy 78

Strategy Management Analytics Tools 78

Gonzobanker

APRIL 24, 2019

A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. Agree with his views or not, he threw them down humorously and flawlessly to an audience he had leaning in. Much of the rest of the event was echoing or living up to this session.

Branding 114

Branding Conference Strategy Oregon 114

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78