Digital Strategies Innovation Maine 
Perficient
FEBRUARY 18, 2021
Companies like to focus on accelerating digital transformation to be the ‘leaders of Industry’. However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The Approach.
PYMNTS
AUGUST 29, 2017
Eliminating the Cartwheel app may be a learning curve for some consumers because Cartwheel is more popular than the main Target app, TechCrunch reports. The move is the latest in Target’s quest to boost its innovation strategy.
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PYMNTS
DECEMBER 5, 2019
Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. More than a decade later, Chipotle’s mobile investment has paid off with roughly 18 percent of revenues originating from digital orders.
Perficient
JUNE 30, 2020
Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities. Customer Portal – Many times the self-service customer portal is built with platforms different from the main experience platforms.
Perficient
NOVEMBER 10, 2020
The chart argues three main points: Economic value to our company is lost when an experience doesn’t meet customer expectations. I won’t go into all the data, but one chart, in particular, struck me. On page 23, Mr. Hernandez discusses the economic value of customer experience relative to customer expectations. . Source: KPMG.
Abrigo
JUNE 4, 2024
Takeaway 2 The panel encouraged banks and credit unions to change their approach to compliance and technology, getting compliance involved sooner in new initiatives to encourage safe innovation. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We
PYMNTS
JUNE 15, 2020
And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.
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