Bank Innovation

MARCH 3, 2020

For Fifth Third Bank, a 160-year-old institution, digital transformation isn’t about going head-to-head with the largest banks. Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re

Seattle 273

Seattle Digital Strategies Strategy Meeting 273

PYMNTS

AUGUST 10, 2018

Nordstrom , the Seattle-based fashion retailer, has aggressively pursued changes in both its in-store presentation to customers and its drive to improve its omnichannel approach with changes to its digital operations.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

NOVEMBER 30, 2020

Innovation Vs. Incumbency. Steinmetz said the unbalanced competitive dynamic that seems to exist between small upstarts and giant, deep-pocketed incumbents is a narrative that’s often told, but is repeatedly being disproven thanks to innovation. “It just masks them until you run out of money.”. Incumbents do what they do.

Fintech 211

Fintech Innovation Analytics Seattle 211

Filene

APRIL 14, 2016

There are a number of ways to understand the member journey, from surveying the member, secret shopping, mapping the current and dream state member journeys for popular product lines, and understanding how they interface with you digitally through live observational research and a review of your digital strategy.

Seattle 28

Seattle social media Innovation Digital Strategies 28

PYMNTS

FEBRUARY 23, 2018

And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Already, a cashless store concept is already up and running in a Seattle pilot. The Starbucks loyalty program also grew by 11 percent in 2017 and now represents 14.2 million active members. Subway’s $10.8

Online 101

Online US Payments Mobile 101