PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Perficient

JUNE 30, 2020

Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities. Demand Gen – These are more top-of-the-funnel systems that we experience, such as display ads, paid search, social posts, etc.

Customer Experience 348

Customer Experience System Analytics Management 348

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

DECEMBER 6, 2019

Investing in digital ordering experiences is now a core part of the company’s business model, according to Nicole West, Chipotle’s vice president of digital strategy and product. In addition to menu innovation, digital innovation is core to the experience we are looking to deliver to our customers,” West said. .

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

OCTOBER 22, 2020

In today’s top news in digital-first banking, Unifimoney is joining forces with Nium for real-time money transfers, while Volante Technologies has landed Grupo Financiero Banorte as a new client to modernize cross-border payments. Volante Lands Deal to Modernize Banorte’s Cross-Border Payments Systems.

Digital Strategies 153

Digital Strategies Technology System Strategy 153

Perficient

NOVEMBER 20, 2020

However, in order to achieve and sustain this level of truly individualized digital experience, you’ll have to do more than just create a lot of content. Synthetic content creation is a natural byproduct of the creative methods and the technology available to us today. This should be a top priority.

Video 322

Video Tools Digital Strategies Marketing 322

Perficient

FEBRUARY 25, 2021

Digital design systems that seamless blend the physical and digital worlds, coherent governance policies and dedicated CX champions are all crucial to consistent delivery. Avoid competing priorities by clearly mapping KPIs to customer expectations, and by identifying potential conflicts in the measurement system.

Meeting 309

Meeting Customer Experience Branding Leadership 309

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season.

Innovation 77

Innovation Retail Branding Technology 77

Gonzobanker

JULY 20, 2022

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units. Own It, Bankers!

Digital Strategies 168

Digital Strategies Strategy Leadership Customer Experience 168

Abrigo

JUNE 4, 2024

Takeaway 2 The panel encouraged banks and credit unions to change their approach to compliance and technology, getting compliance involved sooner in new initiatives to encourage safe innovation. Chance-Chin elaborated on her bank’s digital strategy, which combines modern technology with close customer relationships. "We

Compliance 221

Compliance Community Bank Community Conference 221

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Mobile Tools Dallas 209

PYMNTS

JULY 28, 2020

Although the enterprise continues to accelerate its digitization efforts, chief financial officers keep hitting roadblocks when it comes to modernizing workflows regarding accounts payable (AP) and embracing electronic payments. “I believe the way you fund a digitization strategy is through the adoption of a virtual card program.”

Payments 176

Payments Cards Digital Strategies Strategy 176

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 147

Strategy System Risk Management Technology 147

PYMNTS

SEPTEMBER 2, 2020

Snider said consumers have many such transaction needs, which is why CO-OP increasingly believes that payments innovation is the path to achieving a primary financial relationship with members. “We Instead, consumers have indicated a strong preference for low-touch or no-touch systems.

Payments 223

Payments Innovation Meeting Digital Strategies 223

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

NOVEMBER 17, 2020

Keyno CEO Robert Steinman; Tom Rapkoch, Visa’s director of global chip product; and Ben Maxim, assistant vice president of digital strategy and innovation at Michigan State University Federal Credit Union tell PYMNTS that they believe the new system can be effective. The vaccine is close.

Payments 130

Payments Michigan Fraud Digital Strategies 130

PYMNTS

JANUARY 11, 2021

Georgakopoulos pointed to digital marketplaces and eCommerce firms, which emerged as leaders in this regard thanks to their investments in cloud-first infrastructure and application programming interfaces (APIs), tools that enabled treasury systems to more seamlessly operate and interact with each other.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations.

Online 150

Online Groups Fintech User Experience 150

PYMNTS

DECEMBER 5, 2019

Mastercard powers the digital GrabPay Card, which offers a seamless payments integration for users as well an expanded rewards system, with a limited promotion giving up to 10x GrabReward points for each dollar spent. Inside Chipotle’s Decade of Digital-First Ordering Innovation. Uber Eyes Retail Delivery. Curing the $2.4T

Cards 131

Cards New York City Payments New York 131

PYMNTS

OCTOBER 31, 2019

He added that another element of the company’s digital strategy is artificial intelligence (AI). Starbucks introduced a new staffing and scheduling system to optimize labor allocations, based on partner preferences and predictive analytics. In fiscal year 2019 in the U.S.,

US 100

US Digital Strategies Training Customer Experience 100

Bobsguide

AUGUST 7, 2022

The solution, integrated with the apps CloudMargin and eflow via Finastra’s FusionFabric.cloud platform, will provide the bank with a modern, scalable and cost-efficient ownership model as well as access to ongoing upgrades and innovation. E caroline.duff@finastra.com. About Finastra. About Luxoft, a DXC Technology Company.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long.

Mobile 191

Mobile Operations Technology Payments 191

FICO

FEBRUARY 9, 2021

“OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank. Central to this was a decisioning system that could draw all the threads of the loan application together and weave it into the fabric of an online ‘self-service’ application channel.”. “You

Management 52

Management Digital Strategies Innovation Data 52

PYMNTS

MAY 21, 2019

“Digitalization is the biggest challenge for supervision since the financial crisis,” said Wuermeling, who is also a member of the European Central Bank ’s supervisory board. “It It remains unclear which digital strategies will remain in the long term, therefore digitalization has to be seen as a moving target.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Siloed information hides systemic risk.

Compliance 96

Compliance Customer Experience Analysis Data 96

Insights on Business

MAY 12, 2017

According to futurist and New York Times bestselling author, Nick Bostrom, the world’s leading machine learning experts believe that there is a 50% probability that computing systems will achieve a human level of intelligence by 2040. But this does not mean that workforces will be replaced with new technology.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Perficient

JUNE 8, 2020

If the assessment of your business’ initial reaction is a post-mortem with clear correction steps, assessing your current efforts is a bit like building the proverbial plane while it’s flying, but its important to not let bad habits, systems, and processes become the norm going forward and double-down on what is working. .

Operations 452

Operations Course Examples US 452

Cisco

MAY 5, 2021

Cisco’s guiding principle is to deliver architecturally integrated platforms that enable institutions to build resilient digital businesses – and with the inclusion of imimobile we’re as excited as our customers to build next generation client interaction systems with them. Multi-channel orchestration with individual channel APIs.

Customer Experience 122

Customer Experience Branding Tools Strategy 122

Perficient

NOVEMBER 5, 2020

When your consumers find a more effective digital way to interact, they are very unlikely to change back to their ‘old ways’ (pre-COVID). Forbes’ Senior Contributor Anna-Katrina Shedletsky indicated manufacturing will experience five years of innovation in the next 18 months because of COVID-19.

Company 436

Company Customer Experience Groups Data 436

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. I think especially in times of crisis, we have to look at what a sound digital payout strategy can do.”. Boosting Profits With A Well-Designed System.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

DECEMBER 15, 2017

Rather, Cozzo said, Mastercard’s research shows they are cobbling together a financial management system across many different platforms and apps. And why a payment card at all, when banking services are overwhelmingly shifting to digital , and when the digital-first generation is the product’s prime target? The Pros Of Prepaid.

Millennials 134

Millennials Management Cards Security 134

PYMNTS

JUNE 22, 2020

As reported by PYMNTS , the COVID-19 pandemic is driving more consumers online to shop and pay, and their rapidly changing shopping habits are forcing merchants, too, to rethink their digital strategies. It is not uncommon for consumers in these markets to pay for eCommerce purchases in cash.

Strategy 230

Strategy Payments America Examples 230

FICO

MARCH 28, 2023

It connects, strengthens and binds a bank’s existing data and systems, enabling the consolidation of all streams of customer data into an agile, data-driven framework that produces more personalized and actionable insights. Simulation allows anyone to experiment with hypothetical scenarios and accelerate both learning and innovation.

How To 52

How To Analytics Data Strategy 52

NCR

JULY 5, 2016

Digital change: Technology is reshaping almost every sector, and banking is no exception. Organizations face pressure from customers to provide the latest digital innovations, while also being required to update legacy back-end systems to streamline cumbersome processes.

Training 56

Training System Digital Strategies Leadership 56

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 113

Technology Resources Fraud Strategy 113

Filene

JUNE 29, 2017

This is especially true when it comes “innovative” ideas or those based in technology. After the session, you will have a clear picture of how Live Observational Research and the Filene Digital Strategies Program can help you: Uncover both tactical and strategic challenges with your digital channels.

Digital Strategies 28

Digital Strategies Strategy Examples Innovation 28