PYMNTS

JUNE 21, 2018

With L’Oréal’s technology, customers can ask for product recommendations through video chat. A consultant can then pick a product for a customer and have the customer virtually try on the makeup through video chat. When customers are ready to make a purchase, they can buy the recommended product through the app.

Video 142

Video Branding Digital Strategies Technology 142

PYMNTS

JULY 16, 2020

One of the ways we did this was through larger meetings via video conference. One of the ways we did this was through larger meetings via video conference. As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy.

Meeting 154

Meeting Leadership US Conference 154

Perficient

SEPTEMBER 29, 2020

He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

APRIL 24, 2019

A few nuggets: Marketing spend is the one place where banks can innovate quickly vs. waiting for long-haul tech and people-based transformations. It’s really weird to see a live speaker dish up a series of videos mainly of himself … speaking. Kind of like showing up at a Van Halen show and Eddie plays videos of himself on guitar.

Branding 132

Branding Conference Strategy Oregon 132

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

Insights on Business

JULY 1, 2019

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.

Compliance 96

Compliance Customer Experience Analysis Data 96

Cisco

MAY 5, 2021

As phone-based contact center communications are reducing from 64% in 2017 to a projected 15% in 2023, Investments in self-service capabilities over digital channels are projected to increase significantly. Automation is one of the essential parts of any digital strategy. What’s filling in the gap? Social channels.

Customer Experience 117

Customer Experience Branding Tools Strategy 117

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. They go through a few data verification prompts, then transition to a video session with a live agent for a digital signature. It is considered the most important development the U.S. banking industry by many.

Mobile 40

Mobile Customer Experience Software Strategy 40

Lex Sokolin

SEPTEMBER 23, 2020

That is a lot of proofs of concepts and Chief Innovation Officer conference travel agendas. have a tough time hitting the innovation agenda. Apologies for the cliche, but do check out the Steve Jobs video above starting around the 50 second mark. and any other incumbent more generally?—?have And look, we like Fifth Third!

Capital 52

Capital Software Lending Apple 52