Perficient

DECEMBER 10, 2020

“Without strong CX leadership to champion the company’s initiatives and set cross-departmental goals, CX efforts typically stagnate, devolve, and disintegrate. ” If the answer is not good, then look at leadership as the first step. Reality: Only 35% of companies have a C-Level sponsor for CX. ” Pega Study.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

SEPTEMBER 29, 2017

As an independent subsidiary, TaskRabbit will retain its existing leadership and staff, including CEO Stacy Brown-Philpot. The internet is full of comics and memes making fun of the company’s unhelpful assembly diagrams, signaling that the service will surely find a welcoming market.

Digital Strategies 109

Digital Strategies Strategy Leadership Retail 109

Gonzobanker

JULY 20, 2022

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? Take Ownership of Your Digital Transformation!

Digital Strategies 170

Digital Strategies Strategy Leadership Customer Experience 170

Perficient

MARCH 12, 2021

When you determine what these items are and what it means financially to your business, you can define an investment strategy. With a clear understanding of financial gain, you can create a return-on-investment model that supports your business case and demonstrates to leadership that this makes sense.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

OCTOBER 29, 2020

It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

Perficient

NOVEMBER 30, 2020

A modern CMO should understand enough to be heads up to the capabilities and disciplines needed to deliver on their goals, but always come back to the basics of leadership, creativity and agility that proved the role to be successful in the first place.

Branding 378

Branding UX Customer Experience Marketing 378

American Banker

JUNE 3, 2020

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

Digital Strategies 88

Digital Strategies Leadership Tools Strategy 88

Accenture

JULY 20, 2017

Our change leaders have a well-defined and well-communicated digital strategy, a clear and compelling vision of the changes that are needed, and greater leadership commitment to making those changes happen.

Survey 188

Survey Strategy Digital Strategies Leadership 188

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. This included the issuing of topical studies, thought leadership pieces and webinars. It’s a testament to GIACT’s leadership, our staff and our collective resolve.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

DECEMBER 5, 2019

Expedia Leadership Shake-Up Shows Power of Travel Industry Disruption. Expedia CEO Mark Okerstrom and CFO Alan Pickerill have resigned after a conflict regarding the strategy of the company. Chairman of The Board Barry Diller, as well as Vice Chairman and Director Peter Kern, will oversee the firm’s executive leadership team.

Cards 131

Cards New York City Payments New York 131

PYMNTS

APRIL 16, 2019

A survey conducted late last year found that 75 percent of charities had in their employ “very few digitally skilled people,” and that 77 percent of charities rely on boards and other leadership for guidance about how to navigate the expanding world of digital commerce and payments.

Payments 182

Payments Chicago Strategy Digital Strategies 182

Jeff For Banks

NOVEMBER 28, 2014

As McKinsey director Somesh Khanna states in an interview titled " The Bank of the Future " on who should drive the digital strategy in a bank. " So you build your digital strategy around such a person, allocating an appropriate slice of the budget pie to develop your bank of the future for the benefit of your constituencies.

Digital Strategies 93

Digital Strategies Strategy Operations Seattle 93

PYMNTS

MAY 25, 2017

We leverage their thought leadership, knowledge of the industry and commitment to identifying opportunities to keep us ahead of the curve and help us streamline and grow. This new technology enables us to take a retail mindset and apply a retail strategy for vending.

Technology 101

Technology Retail Digital Strategies Leadership 101

PYMNTS

AUGUST 1, 2016

. – Why volatile and uncertain times are creating an opportunity to accelerate the Digital Business Transformation. – What the experts are saying about digital strategies, focus areas, and best practices. Digital Discussion Presenter: James Jenkins. Director, CA Technologies.

CA 100

CA Security Payments Cyber Security 100

PYMNTS

SEPTEMBER 10, 2019

In an interview with Karen Webster, Norbert Knievel, head of Banking Thought Leadership at Diebold Nixdorf , said FIs would do well to reconsider the role of the ATM in an age where cash usage endures even with the continued inroads made with digital commerce. “So

ATM 158

ATM Examples Course Strategy 158

The Financial Brand

DECEMBER 16, 2019

The post Traditional Bank Stakes Its Future on Daring Digital Strategy appeared first on The Financial Brand. Community bank goes modern in a big way by pioneering a new core system and partnering with an unusual fintech-powered mobile banking club.

Digital Strategies 27

Digital Strategies Strategy Community Bank Community 27

PYMNTS

DECEMBER 6, 2019

Over 10 years later, Chipotle’s mobile investment has paid off, with approximately 18 percent of revenues originating from digital orders. In a feature story, Nicole West, Chipotle’s vice president of digital strategy and product, discusses how the company’s digital ordering menu is just as essential as its restaurant menu.

Millennials 101

Millennials Colorado Google Leadership 101

Cisco

MAY 5, 2021

Automation is one of the essential parts of any digital strategy. With our imiconnect platform, we provide the underlying communications hub that many enterprises miss to orchestrate multi-step, multi-channel customer journeys across departments and technology tools or integrations.

Customer Experience 133

Customer Experience Branding Tools Strategy 133

PYMNTS

FEBRUARY 23, 2018

Touchscreen self-ordering kiosks, a new mobile pay app, dedicated pickup areas for mobile orders, digital menu boards and, yes, in-store WiFi will make up its digital strategy. As a result, the company announced in 2017 that it would be closing hundreds of locations and is now testing new restaurant tech in its stores.

Online 101

Online US Payments Mobile 101

NCR

MAY 4, 2018

As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them? Firstly, there should be clear leadership from the very top of the organization. Leaders must have the necessary knowledge and skills to plan and execute an effective digital strategy.

Customer Experience 74

Customer Experience Digital Strategies Technology Leadership 74

Insights on Business

MAY 3, 2019

Clients or prospects interacting with a firm’s online content and thought-leadership can be converted into push notifications for their advisors. Learn more about IBM’s digital strategy and transformation consulting practice.

Management 87

Management Data Meeting Branding 87

NCR

JULY 5, 2016

With the right combination of omnichannel solutions, strong leadership, staff development and overarching digital strategies, FIs can embark on transformation projects that bring success both now and in the future. Self-service and automation solutions. Training and support regimes. Fraud identification and prevention measures.

Training 56

Training System Digital Strategies Leadership 56

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn!

Innovation 58

Innovation DC FDIC Strategy 58

Filene

FEBRUARY 13, 2018

As we implement our own Digital Strategies program on filene.org, we want to bring you along, in real time, while we redesign our website to make it more convenient to get access to the information our busy members are looking for. We hope it may help streamline your digital strategies as you continue to evolve your own technologies.

Digital Strategies 28

Digital Strategies Strategy US Online 28

FICO

AUGUST 19, 2022

For decades, businesses automated individual departments or deployed specific uses cases, not foreseeing that their data would ever need to be interchangeable and interoperable as part of a comprehensive digital strategy. Enterprise intelligence solutions optimize and monetize the use of people, data and analytics across the company.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

OCTOBER 11, 2019

Our team of experienced retail and brand practitioners will supplement existing management in areas of digital strategy, supply chain and operations,” added Go Global Managing Director Christian Feuer. New Leadership Watch: Walmart Names New U.S. Walmart has announced a change of leadership at the top of its U.S.

Leadership 100

Leadership Apple Branding Retail 100

Social Assurance

JUNE 21, 2021

Faulkner is making the shift after 16 years in bank marketing, working for Mutual Bank and Northwest Bank in various marketing, business development and leadership capacities. .

Marketing 15

Marketing social media Community Branding 15

The Financial Brand

NOVEMBER 10, 2015

Is anyone spearheading your organization's digital strategy? Here's what banks and credit unions should look for when creating this new role.

Digital Strategies 12

Digital Strategies Retail Strategy Leadership 12

CB Insights

MAY 10, 2018

The company also lacked a cohesive vision that promoted collaboration between digital and the traditional corporate structure.” ” This company had an online presence generating data, but lacked leadership or a vision around how that online presence should work or how that data could truly benefit its core business.

Strategy 78

Strategy Management Analytics Tools 78

Social Assurance

NOVEMBER 6, 2020

With a greater emphasis on leadership and strategic tracks in marketing content, and the flexible format of a virtual conference (content is available to attendees through December 31), marketers were given the best of both worlds. Subscribe to our blog and stay connected!

Marketing 12

Marketing Conference Minneapolis Analytics 12

Perficient

NOVEMBER 12, 2020

A Focus on Business and Digital Operations : Make sure your partner brings strategic leadership in both business and digital. Let Perficient help you on your digital transformation journey. Be sure your partner is anticipating industry shifts and ready to lead you through today as well as tomorrow.

How To 508

How To Branding Customer Experience Industry 508